New Era Cap Coupons & Promo Codes

Placed an order and it never arrived. When I contacted them, they just blamed FedEx and said 'this always happens.' If packages constantly go missing with FedEx, why don't you switch carriers? The delivery photo they provided is so blurry I can't even tell where the package was dropped. They're passing their shipping problems onto customers instead of fixing their carrier relationship. Don't order from these guys if you actually want to receive what you paid for.

I'm never ordering from this company again. The shipping is way too slow and they move like they don't care about getting orders out. It's been over a week and my order is still stuck on 'waiting on details.' I'm switching to LIDS where they actually seem to value their customers. If this doesn't ship soon I'm disputing the charge with my bank.

Placed an order two weeks ago and it still hasn't shipped. The only way to contact them is email and they seem completely uninterested in helping or updating me. Their customer service is nonexistent.

I got two hats for my husband as a Christmas present back in October, but they were way too big. I emailed asking if we could exchange them for the right size, but customer service said the return window had closed. We didn't even want our money back, just hats that actually fit. Their support system is useless and we won't be ordering from them again.

Received the wrong hat from them. The barcode matched what I ordered but the actual hat was different. Customer service kept saying I got the right item, then asked me to cover the return shipping cost since it was apparently my error somehow. New Era can't even label their stuff correctly, and customers have to pay the price in time and money. They don't have phone support either, just chat with automated responses. The agent made me feel like I was being unreasonable for wanting the correct product. I'm frustrated enough that I'd rather toss my order than deal with them again.

They shipped me the wrong hat. It had the right barcode for what I ordered on it, but it was physically the wrong style. Customer service insisted I'd gotten what I ordered, then demanded I pay return shipping to send their mistake back. How is that fair? This company can't even label their products right and I have to pay extra and wait longer? Their customer support is chat-only with canned responses, no phone number. The rep Cassidy made me feel like I was the problem. Just send me the actual hat I paid for and admit you messed up. I'm so frustrated I want to throw out every New Era hat I own.

Ordered a cap that FedEx left in my building's lobby instead of at my door. Someone in an Amazon uniform grabbed it within minutes. I sent New Era the video evidence right away expecting them to help replace it. Their response was basically 'it was delivered to your address, too bad.' That's not how delivery works in a shared building. Real companies stand by their customers in these situations. New Era didn't. Won't be buying from them again.

My cap got delivered to the lobby of my building instead of my apartment. A few minutes later, someone wearing an Amazon vest walked off with it. I had the whole thing on my phone's video. I contacted New Era immediately with the footage and expected at least a replacement or some support. They basically said 'sorry, it was delivered to your address' and hung me out to dry. Most companies would stand behind their customers when something like this happens. New Era didn't. I'm done ordering from them.

Got a cap delivered by FedEx but instead of bringing it to my apartment, they left it in the building lobby. Within minutes, someone in an Amazon vest grabbed the package and took off. I had video of the whole thing. I called New Era right away with the footage and hoped they'd send a replacement since this wasn't my fault. Nope. They said 'it was delivered to your address, not our problem.' Leaving a package in a shared lobby isn't the same as actual delivery. Other companies back up their customers in situations like this, but New Era doesn't. Won't be ordering from them again.

I called to ask about a delivery that never made it to me. I had video proof it wasn't delivered, but they told me once the package leaves their warehouse it's not their responsibility and I won't get a refund or replacement. They wouldn't even contact FedEx to investigate. Their only advice was to call my credit card company myself. These people only care about taking your money, not about keeping customers happy.

I contacted customer service about a delivery that never reached me. I showed them footage proving the package wasn't delivered to my address, but they refused to help. They said once it leaves their warehouse, it's not their problem and I shouldn't expect a refund or replacement. They wouldn't even call FedEx to investigate. Their only suggestion was for me to call my credit card company myself. They clearly don't value customers, just our wallets.

Called New Era Cap because my delivery never showed up. I even provided them with video proof that the package never arrived at my address, but they told me since it left their warehouse, they wouldn't refund me or send a replacement. They didn't bother calling FedEx or investigating anything. Instead, the rep just told me to dispute it with my credit card company and deal with the hassle myself. They act like they don't care about actually helping customers, just getting your money. Honestly feel robbed.

Ordered two hats from this place but they didn't fit when I finally got home from being on the road. Asked about returns and got told I missed the window, so now I'm stuck with caps I can't even wear. Don't bother ordering from them if you actually need customer service.

Bought two caps from this company but they didn't fit right since I was away when they arrived. When I asked about returning them, they said I was past the return window so tough luck. Now I've got two hats I can't wear and no refund. I drive long haul so my schedule doesn't line up with their return policies. Will never buy from New Era again.

Don't waste your money here if you actually have a job and responsibilities. I'm a truck driver and ordered two caps while I was on the road. When I got home and they didn't fit, I tried to return them but was told I'd missed the return window. So I'm out the cash and stuck with hats I can't wear. I'm done with this brand.