Journeys Coupons & Promo Codes

This company is awful. Charging people money to return items, especially for those who can't visit a store in person, is completely unreasonable. I got charged 26 dollars just to return shoes because the measurements listed on the website were inaccurate. That feels like highway robbery. I'm done with this company and I'm telling everyone I know about my experience.

Crimzon went above and beyond to take care of everything for us. She's an amazing representative who totally deserves recognition and a raise. She made us feel genuinely welcome and had such a positive, helpful attitude throughout our entire interaction.

I really wanted those Ghostbusters Crocs but the size options were way too limited. They only had Men's or Size 9 and above for women's. It seems like whoever's making the buying decisions isn't paying attention to their customer base. Those shoes were so cool but I couldn't even get them.

The Ghostbusters Crocs collaboration was really cute, but it's frustrating that sizing options were so limited. They only offered Men's sizes or Size 9 and up for women. Whoever handles buying decisions at this company is definitely overlooking a whole market segment. I wish I could have purchased them.

I bought Ugg boots as a gift for my niece but ended up not needing them since her grandparents got her the same pair. The shoes were still in the original unopened box with the price tags attached to the soles, and I had the receipt from when I bought them at the store. When I went to return them, the employee told me they weren't from their store, which made no sense. She even asked if I bought them online when I clearly showed her I had the receipt from that location. She flat out refused to take them back and suggested I try selling them online instead. I can't afford to take a loss like that on a youth size 6. I know exactly where I got them because I have the actual receipt as proof.

I tried to return something at the store in Concord Mills and asked to speak with a manager. The assistant manager was incredibly rude and unprofessional. My husband needed a different size, and I ended up waiting over 15 minutes for the manager to show up. When she finally did, she smelled strongly of marijuana and was not helpful at all. She gave me a phone number that nobody even answered. I won't be shopping there again.

Honestly I'd give this zero stars if I could. This place is a complete scam and I'm taking legal action. Reading all the other complaints makes it obvious this happens constantly, and I'm kicking myself for not checking reviews first just to save ten bucks on boots. My order came in late February but the size was too small. The moment I put them on I knew they wouldn't work so I right away asked for a return. After waiting a month following my return and having to send multiple reminders about my refund, they finally responded claiming the boots were damaged. There is absolutely no way that happened. I never even wore them. I think they probably lost track of which item is mine or they know it's fine and just decided not to refund me and pocket the money. The customer service here is terrible and combined with all these reviews online I think they're scamming people to stay in business. When I asked them to provide proof of the damage they couldn't because there is none.

I'm considering legal action over this experience. This company operates as a scam. Looking at all the complaints from other customers, it's clear this is a pattern, and I feel foolish for not researching first before saving a couple bucks on some boots. I got my order in mid February and the size was wrong. As soon as I tried them on I knew they wouldn't work and started the return process immediately. A full month went by after I returned them before they responded, and only after I'd sent them several messages reminding them about it. Then they said they couldn't refund me because the boots were damaged. That's completely false. I never even wore them. I suspect they either lost track of my item or they're deliberately keeping it and lying about the condition. Either way, their customer service is terrible. When I asked them to prove the damage with photos, they couldn't do it. This whole situation is predatory.

I put in a cancellation request just a few hours after I ordered but they let it ship anyway and then denied my refund. The timing of it feels like they did that on purpose to prevent me from getting my money back.

I asked to cancel my order just a few hours after placing it, but they deliberately waited until it had already shipped before telling me I couldn't get my refund. That timing seems completely intentional.

My return took over a month to process even though the website says 2 to 4 weeks. I wanted to exchange my shoes for the right size, but after contacting them multiple times and waiting all that time, they suddenly said I couldn't get a replacement just because I'd picked the order up in store. They said they'd refund me instead, but then they charged me 7.99 for return shipping and deducted it from my refund. I'm still waiting for the money to show up and honestly considering taking them to small claims court at this point.

My experience shopping at the Journeys location in Palisades Mall was fantastic. Coco was my sales associate and she really went out of her way to help my dad and me pick out the perfect pair. She was super attentive and knowledgeable. I'll definitely be going back there.

I sent back a pair of shoes in absolutely perfect condition. I only tried them on one time indoors and immediately put them back in the box. I shipped them back in early September, but didn't hear anything until late November when they issued a gift card instead of a refund. When I asked for my money back to my original card, they claimed the shoes arrived damaged, which is completely untrue. They refused to send me any photos proving this alleged damage. Every representative I've talked to says nothing can be done about it. It feels like a straight up scam. I paid to return these shoes and got nothing back. I will never shop with Journeys again and I'd tell anyone else not to either - if you do return something, do it in person or they will lie and keep your money.

I'm really unhappy with how Journeys handles returns. They charge you a fee to send stuff back and then it takes forever to actually process your refund. I waited two weeks just to hear back, and then they told me it takes four to six weeks from when they receive the return. Most other stores refund you as soon as they get the tracking confirmation. This is seriously bad customer service, especially if you can only shop online like me and sometimes need to make returns.

I placed an order expecting to get my sneakers within 3 to 5 days. After waiting 5 days I called and they had absolutely no idea where my purchase was. Then 5 days later they canceled it. Two days after that I got an email saying the refund was going to the wrong account. When I called that same day they told me I'd have to wait 3 to 4 weeks for the refund or accept a gift card instead. Why would I want to buy from you guys again if you can take my money instantly but need weeks to give it back? The whole thing is unacceptable. Shop somewhere else like Foot Locker.