Bloomingdale’s Coupons & Promo Codes

First time ordering from them online and I was nervous after reading some of the reviews. My package arrived and I was short two items I had paid for, though I did get a free sample. I contacted their customer service online and they processed a refund within minutes and were super nice about it. Even though something went wrong with my order, I'd still shop with them again because their team really seems to look out for you when problems happen.

Total nightmare trying to buy sweaters. Three separate times I tried to complete my order and got emails saying it was canceled due to verification problems. I contacted their support team by email and they kept saying my address or phone number didn't match, even though everything was correct. In one response, an agent suggested the problem was shipping to a different address than my billing address. That's totally legal and standard in this country. I called their Consumer Protection Team and gave them all the details they requested multiple times about who placed the order and why the addresses differed. Instead of actually fixing anything, they just said I'd get an email explaining what happened. Surprise, that email never came. This company's customer service isn't just disappointing, it's actually shameful.

I bought a designer jacket that never shipped. First they said the brand was shipping it directly, so I contacted the brand who said that's not what happened. Then Bloomingdale's claimed it shipped but it didn't. They canceled it as unavailable but never refunded me. I emailed support and they told me it was on backorder and to place a new order, ignoring that I'd already been charged. I placed order number two and got charged twice while waiting for the first refund to process. Now I had a thousand dollars tied up. Order two also supposedly shipped but didn't actually arrive. I gave up, asked for a refund, and bought from another retailer. Bloomingdale's sent me written confirmation it was canceled. Two weeks later they charged me again and shipped it. I didn't want it anymore. Now dealing with their return process has been a complete pain.

Ordered a designer jacket and it didn't ship. They told me it was coming from the brand directly, so I checked with the brand and they said that wasn't true. Then Bloomingdale's said it had shipped, but it hadn't. Next thing I know they canceled it as out of stock but didn't refund my money. I emailed customer service and they said it was on back order and to order it again. But wait, I had already been charged. So I placed a second order and got charged twice while waiting for the first refund. Now they had two thousand dollars of my money. The second order supposedly shipped but it never showed up either. At this point I gave up, demanded my money back, and bought a jacket elsewhere. They confirmed in writing the order was canceled. Two weeks later they charged my card and shipped the coat anyway. I already had what I needed. Now I'm stuck dealing with their return process and it's a nightmare.

Received a broken product and they wouldn't refund me. The customer service person was unkind and I'm very disappointed with how I was treated.

Got a defective product and they refused to give me a refund. The representative was rude on the phone and I'm really let down.

My order included a promotional gift card and the confirmation email said I'd get the redemption details before I could use it. That email never arrived. I tried using their chat and the agent couldn't help, just told me to call customer service. Calling was its own frustration. I got transferred around to different departments and nobody could assist me. Eventually they just said to wait for the email. There are so many other retailers I can shop at instead. I won't be going back there.

If protecting your privacy or keeping your data safe is important to you, do not create an account on their website. My account was compromised and someone changed my email and used my payment information without permission. Bloomingdale's refused to shut down the account or restore my access. No case number, no real help, nothing. They just said there was nothing they could do and left my personal information accessible to whoever hacked it. This violates FTC rules about identity theft protection. As someone who works in tech, I know for a fact that they have the ability to delete accounts. Their unwillingness to do it shows how little they care about protecting customer data. Their own privacy policy says customers can request account closure and data removal, but they didn't follow that. I spent two hours on calls including with supervisors and their privacy department. A fraudster is still using my card and they won't close my account, restore my access, or delete my information. This company is disgusting and breaking consumer data protection laws. I'm filing complaints.

I returned something in May and accidentally packed my personal necklace valued at over $1,900 in the same box. I notified them immediately about the mistake. They acknowledged getting my return and refunded my purchase, but they've never located or returned my jewelry. After going through four separate investigations over the course of several weeks, there's still no resolution or meaningful communication. I've complained formally and even tried their executive team with no luck. They sent a $100 gift card, which doesn't address losing expensive jewelry. This has been incredibly frustrating and unprofessional for a retailer of their caliber. I expected much better service and communication. I'm still without my necklace and without any actual solution. I'd strongly urge anyone else to be very careful about what you include when you send returns back to them.

I made a return in May and accidentally left my personal necklace worth over $1,900 in the package. I reached out right away to let them know. They confirmed they got my return and processed my refund for the item, but they've been unable to find or send back my necklace. I've been through four different investigations now without any real resolution or helpful communication. Even their executive team hasn't been able to help. They sent me a $100 gift card as if that addresses losing a piece of jewelry worth thousands. This whole situation has been incredibly frustrating and frankly unprofessional for a store that positions itself as upscale. I still don't have my necklace back and no actual solution. Be really careful about what goes in your return packages to this retailer.

My account got flagged for excessive accommodation requests when I've only made one purchase in the past year and never requested any accommodations. They said they couldn't reverse the flag even though it was clearly their error, and they won't let me place orders until they finish their investigation. This is ridiculous and I won't be shopping with them again. Just a heads up that you could get locked out of your account due to glitches and they'll tell you it's a problem with your account instead of fixing their system.

Terrible experience! Don't order from them online! It's been over a week since I placed my order and I can't get anyone to respond. Update: Finally got the package after 15 days and guess what - they sent me the wrong size!

Hi there. I'm visiting from Scotland and I just have to say how wonderful this store is. The women's clothing selection is absolutely gorgeous. I picked up several pieces and I want to specifically mention how kind and helpful one of the staff members was. She went above and beyond to assist me with a return and a new purchase. Her customer service was genuinely lovely and made my whole experience better. I'll definitely ask for her next time I'm in. Great stores like this succeed because of employees like her. Thanks so much, you're a real asset to the company!

Terrible customer service from the reps. They processed my order over the phone and gave me a confirmation number, but I never got any email or text to confirm. When I called back the next day, the representative was rude and couldn't find my order in their system. They just asked me to place it again. What a waste of my time.

Usually my go-to place to shop, and I really enjoy it. Their online orders are solid too. One time I got a torn dress that cost $400, which felt wrong, but they refunded me super fast without any hassle. My other orders have shown up on schedule and the quality has been great.