ASOS Coupons & Promo Codes

Be warned: ASOS makes you hand over your contact details during checkout and then makes it super hard to unsubscribe from their promotional emails. You'll get stuck on their mailing list with no easy way out. GDPR says companies have to let you opt out, but ASOS clearly isn't following that rule. Protect your email address and steer clear.

ASOS pulls a sneaky move where they require your contact info before you can finish checkout, then it becomes nearly impossible to get off their marketing email list. Once you give them your email, you're basically trapped. Their unsubscribe process doesn't work the way it should under GDPR. Seriously, don't hand over your email to these people unless you enjoy spam.

Got a pair of boots that started falling apart almost immediately. After just a week, the inner material ripped and caused serious blisters. When I pointed this out, ASOS claimed that blisters couldn't happen from that reason, which doesn't make sense. Then the boot got an actual hole in it. Only had them for a couple of months and they refused to issue a refund. Their support people don't seem to know what they're talking about. The company has definitely gotten worse and I won't be shopping there again.

Bought a pair of rain boots and they fell apart fast. Within a week the inside material started ripping and gave me blisters, but ASOS's response was that blisters can't happen that way, which makes no sense. Then the boot developed an actual hole in it. I'd only had them for a couple months and they point blank refused to give me a refund. Their customer service staff seemed confused about their own policies. Honestly, ASOS has really gone downhill and I won't be shopping there anymore.

Worst shopping experience I've had, and this is the second time it's happened with ASOS. Clearly they have operational issues. First purchase, they sent me wrong sizes. Second purchase, my entire order arrived damaged or incorrect. I contacted support and specifically asked them not to bill me for shipping and returns since it was their error, but I got charged full price anyway. Both times. I'm out about seven euros just paying to fix their mistakes. I've already deleted the app and I'm done with them.

This is my second terrible experience ordering from ASOS, and it's getting worse. They clearly have some serious system glitches. First time around, they shipped me the wrong sizes. This time, my whole package arrived messed up. I begged customer support not to make me pay for their mistakes, but I got charged full price for both shipping and returns both times. Almost seven euros down the drain just to cover their mess-ups. I'm uninstalling their app and never dealing with them again.

I'm very disappointed with ASOS Premium. When I signed up in May, they said I'd get free delivery and returns. Halfway through the subscription they completely switched the terms without warning. I now realize they were keeping track of every return I made, just waiting to pull the rug out. Why would an online store like this penalize returns when they're basically expected in this industry, especially with all the different sizing out there? This whole thing has left a bad taste in my mouth. I'm not coming back.

Really frustrated with ASOS Premium. I signed up in May thinking I'd get free shipping and returns, but then they quietly changed their terms halfway through my subscription. Looking back, I realize they were tracking my returns all along, waiting for the right moment to introduce new restrictions. For an online clothing store, accepting returns should be standard practice, especially since sizing varies so much between brands. The fact that they'd do this is incredibly disappointing. I'm done shopping with them.

I need to warn other customers in Norway about my experience with ASOS. You're responsible for paying your own return shipping, and the address they give you is really unclear. I got an address from their support team and sent my return, but it still didn't reach them. ASOS won't process refunds without tracked shipping proof. They won't accept photos or receipts - tracking is mandatory. I spent more than 200 NOK sending my return without tracking, and once they realized it had no tracking number, they denied my refund. I lost both the purchase price and the return shipping cost. Getting customer service to help is extremely difficult. When I brought up my untracked return, they literally shut down the chat and said they couldn't assist further. I can't recommend this company to anyone in Norway. I'm not sure if customers elsewhere deal with the same issues, but the return process is designed to confuse people and there's a real chance you'll lose your money and your items.

Warning to customers in Norway about my terrible experience with ASOS. You have to cover your own return shipping costs, and their return address information is vague. Even after customer service gave me what they said was the correct address, my package never arrived. ASOS insists on tracked returns before issuing refunds. They won't accept photos or receipts as proof if you didn't use tracking. I spent over 200 NOK on untracked return shipping, and when they found out there was no tracking number, they flat out rejected my refund request. I'm out both the money and the stuff I was trying to return. Getting help from customer service has been a nightmare. When I tried to explain the situation with my untracked return, they just shut down the chat without offering any real assistance. I'm telling everyone in Norway to avoid ordering from this company. I'm not sure if other countries have the same problems, but the return system here is misleading and puts customers at serious risk of losing both their money and merchandise.

My parcel went missing and ASOS made everything worse. They told me I'd have to wait three days for them to discuss it with the delivery company, which does absolutely nothing for me as a customer. To make matters worse, their help section crashed for 24 hours. I called to try to find another way to contact someone and the person answered was incredibly rude before hanging up on me. I've been a longtime customer and the way they treated me was really upsetting. It's hard to believe a company would show so little care to people who've supported them for years.

My package got stolen and dealing with ASOS has been a nightmare. Now they're telling me to wait three days while they talk to the shipping company, which doesn't help me at all. On top of that, their online contact system has been down for a full day. I tried calling to see if there was any other way to reach someone, and the person who answered was really rude and just hung up on me. I've been shopping with ASOS for years and this treatment is shocking. I don't understand why they'd treat loyal customers so poorly.

Complete rip-off. Ordered items that shipped as two separate packages. One arrived, one didn't. Customer service was useless and tried to claim both shipments were supposed to be separate orders. Skip this retailer.

This is a complete scam operation. My order came in two separate shipments. I received one package but the second one vanished. When I contacted customer support, they actually insisted I must have placed two separate orders. I can't recommend this place to anyone.

Total scam. Placed an order that got split into two packages. One showed up, the other disappeared. Their customer service is terrible - they actually tried to argue that I'd ordered both packages separately. Definitely don't bother with this company.