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Worst experience ever with the Mississauga location in Ontario. I cancelled my order within an hour and got a cancellation confirmation, but then got a call about a failed delivery attempt. Even after showing proof of my cancellation, no refund came through. I've reached out to both the store and their main office multiple times, and they keep promising the refund would go through, but it never does. They're keeping $136 from an order I properly cancelled on time. This is really concerning about how they operate. Don't bother with this company.

Edible Arrangements charged me but never completed my order. Now I'm trying to get my money back and can't get any help. I've been reaching out for weeks to the Lenexa location that was supposed to handle it and to their corporate team through the website, but no one will get back to me. You can't even call corporate directly, and they won't respond to messages either.

My daughter sent me a Christmas gift through Edible Arrangements, ordered for delivery on Christmas Day. The package ended up at some random house in a completely different zip code. The address was written correctly on the Edible delivery tag, so I have no idea how the driver took it somewhere else. Thankfully the person who received it called me a few hours later and offered to let me pick it up. By that time though, the fruit and strawberries were mushy and melted, totally ruined. The address was right on the tag, so it's a mystery how this happened. I tried calling Edible to get answers but never heard back. Really let down by this company. I wouldn't recommend them to anyone.

I don't usually make a big deal out of problems, but this situation is just ridiculous. The location in Cincinnati, Ohio (store 611) won't even pick up the phone to address issues with old fruit and a late delivery. Yeah, it showed up the next day, but the fruit was in terrible condition. My son grabbed one of the chocolate-covered apples over the sink and squeezed it, and water just poured out. It's clear they stored it in a fridge while waiting, and when it defrosted during delivery it turned to mush. I've been trying to reach that store with no luck. They've completely ignored me. The arrangement cost over $100 with a $10 tip, which I totally regret now. That's no way to run a business if you want repeat customers. I'm baffled.

I spent over $100 ordering an edible arrangement for my mom's Mother's Day gift. It was supposed to show up on Friday but never came. When I called customer service, they said they wouldn't waive a redelivery charge! That made no sense because I already paid for delivery in the first place! They couldn't even help me figure out when it would actually arrive, just told me to call FedEx myself. Not ordering from them again.

My wife and I drove out to the Longview store to buy a gift for someone at her job. The website clearly showed 7pm closing time. We showed up at 6pm, which should have given us an hour of shopping time. When we got there, the lights were off and there were no staff members visible. The sign posted on the door also said 7pm. Maybe a few minutes early I could understand, but closing more than an hour early is crazy. We're definitely never going back.

My wife and I made a trip to the Longview location to pick up a gift for her coworker. Their website said closing time was 7pm. We got there at 6pm, giving ourselves an hour before they closed. The place was dark, no one was working, and the door sign also showed 7pm closing. I get wanting to wrap up early for cleanup, but closing over an hour before the posted time? That's unacceptable. We won't be going back there.

I ordered an edible arrangement for my neighbor's birthday and requested delivery at my apartment since she has hearing difficulties. I got a delivery notification saying it was dropped off, but nothing ever arrived. I called the number on the email and an answering service said they were closed for the day. How can something be delivered if the business is closed? Eventually it did show up the next day, but my rating stays low because by then I'd already panicked and bought flowers as a backup. I probably wouldn't have done that if I could've actually reached someone to ask about my arrangement or find an alternative solution when that notification came through.

I'd give them zero stars if I could. Don't waste your money here. I ordered a special occasion gift for delivery and asked for morning delivery because it was going to a school. I monitored the tracking all morning, and it literally said the same thing for seven hours straight: 'Out for delivery, five stops away.' I called midday and got an automated message saying to check status online if I'm calling about an order. That didn't help. After being hung up on four separate times, I finally talked to someone. I told them the school closes at 3pm and the delivery had to happen before then. They said they'd try, no promises. The status suddenly switched to 'Delivered' at 2:57pm, but it wasn't actually there. It showed up at 3:45pm, no longer cold, with melted chocolate all over the fruit. When I called to complain, I was disconnected three times before getting through. They insisted they had proof it was delivered at 2:30pm. That's completely false based on what I saw.

I'd give them zero stars if the system let me. Do yourself a favor and don't spend your money here. I ordered a gift for delivery on a special occasion and specifically asked for a morning delivery because it was going to a school. I tracked it all morning and the status stayed the same for seven straight hours saying 'Out for delivery, five stops away.' I called around noon but got a voicemail telling me to check the status online if I'm calling about an order. That didn't help anything. I finally got through after being disconnected four times. I explained the situation, that the school closes at 3pm, and the package had to arrive before then. They said they'd try but couldn't promise anything. The online tracking suddenly showed 'Delivered' at 2:57pm, but it actually hadn't arrived. It finally showed up at 3:45pm, and by then it was warm and the chocolate coating had melted off the fruit. I called to complain and was hung up on three times before anyone answered. They claimed they had proof it was delivered at 2:30pm, but that's not true because I witnessed the actual arrival.

I ordered what was supposed to be a birthday gift, but despite having the correct address on file and their policy of not leaving packages with neighbors, it was delivered to the wrong building to the wrong person. When the actual recipient finally got it from her security team, it was melted and inedible. I've tried contacting them about this numerous times and can't get any response at all.

I sent a birthday gift and even though the address was right and they claim they don't deliver to neighbors if nobody's home, they still took it to the wrong building and the wrong person. The actual recipient didn't get it until later from her building's security, and by then the whole thing was melted and unusable. I've tried reaching out to complain multiple times and they won't respond to any of my messages.

I'd give zero stars if the system allowed it. I ordered my husband a birthday basket that cost over $100. The store called twice saying they were out of certain items and that he'd just have to take what they had available. The basket was already paid for so I had no choice, which is awful customer service. I told the employee that delivery needed to happen after 3pm since we'd be working. Apparently that never got communicated to the driver. He showed up at 1pm and called to say he was leaving it on the porch. I said no, so he took it back off the porch and left. I watched it all happen on my camera. I don't know if they can't find good workers, but the staff seems to be mostly teenagers who don't know how to help customers, and the delivery driver looked like he had other issues. I will never spend money there again, and I used to be a regular customer.

I placed an order Monday morning and paid extra for same day delivery. The store called at noon to say they were swamped and asked if Tuesday would work instead. I agreed, mentioning it was for an important customer. Nothing happened Tuesday. By Wednesday morning, I got the order confirmation email, not a shipping notification or delivery confirmation, just a basic order confirmation. I'm done with Edible Arrangements. I paid top dollar for service that was nowhere near worth it.

I ordered from the Denton location for local delivery as a 90th birthday gift. The system showed delivered, but when I checked with the person two days later, nothing had been received. I called them and they said the recipient wasn't home. Should we try again? No apology or any real effort. But of course they already had my money. That's the whole problem with dealing with them.