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Bought a couple of bibles and got slapped with tax charges. In all my years working retail at a bookstore, religious texts were never taxed. Called to dispute it but nobody ever called me back. Really disappointed by the lack of follow-up.

I'm giving them two stars only because I've managed to snag some decent deals on items before. However, my last couple of pre-orders from months back got canceled without warning, supposedly out of stock. They should either let customers pay extra to secure items or give plenty of notice if they won't carry something. Instead they just killed the orders right when things launched, and now I can't find it anywhere. Stuck paying way too much from resellers now. Really frustrated with how they handled this.

Total mess of a company. Put in an order and got a message the same day saying something wasn't in stock. They won't cancel orders same-day even when items are unavailable, so I got charged full price for stuff I never received. No fixes available through their website or phone support. Staff actually suggested disputing it with my bank since that's apparently the only way anything gets resolved with this poorly operated business. When they finally shipped the other items, the packaging job was embarrassing, like someone with zero experience did it. After eight days sitting in that terrible packing, the item arrived damaged. Since it's a collectible, the damage basically destroyed its value. I'm done with them. A quick search beforehand would've shown how terrible their online service really is.

They're trying but fall short on delivery. Bought over $200 worth of books in store today. At checkout, learned they've stopped giving out bags for free since going 'green.' Bags are now for sale of course. This is just one example of their declining customer service. Got home and checked my receipt, noticed they charged $175 for something labeled $167. Shouldn't have to watch the register that closely.

Their email list is impossible to quit. Getting flooded with 10 to 20 emails weekly. It's way too much. The unsubscribe function just doesn't work, even though I'm not even signed up as a member. Really aggravating.

Can't escape their email assault. Getting anywhere from 10 to 20 emails every week. It's overwhelming. The unsubscribe link doesn't work and I'm not even a member. Seriously annoying.

Don't buy from here. Ordered a book and got silence for over a month. Support gave me contradictory answers when I followed up. First rep said refund approved, second rep completely denied it. This level of inconsistency and poor service is unacceptable.

Skip ordering from this place. I bought a book and waited over a month without any response. When I finally reached out to support, one person promised me a refund. But the next rep I talked to refused to honor it. The constant back and forth and poor handling of my case was exhausting.

This is infuriating. My pre-sale book order from nearly a year ago finally got ready to ship, but not before I moved. I made sure to clean up my account by removing the old address and confirming my new location was the only one saved. Checked it multiple times. They shipped it to an address that shouldn't even exist on my account and won't take responsibility. Why allow address updates if they don't stick? Not coming back here.

What a disaster. I ordered a pre-sale book nearly a year ago and it's still sitting there. I've relocated since then and made sure to update my account, deleting old addresses so only my new one remained. I checked several times to confirm the change went through. Then suddenly they email saying it's shipping. Guess where? To my old address that wasn't even listed anymore. They act like it's my fault for moving. Why did they let me change the address if it doesn't actually work? Never ordering here again.

My 14-year-old went to the store to buy a toy and walked out with a National Geographic subscription she never wanted. This is unacceptable. Staff practically forced it on her and she didn't know how to say no. Now there have been multiple charges and I can't get anyone to help cancel it. I've called repeatedly, sent messages and emails but keep getting brushed off. How is this even legal?

My teenager picked up a toy at their store and somehow left with a subscription to National Geographic she never agreed to. She's only 14 and the staff pushed it on her without her really understanding. There have been multiple charges already! I've tried calling customer support, leaving messages, sending emails, but keep getting the runaround. This is unacceptable and I need to cancel immediately.

This company really let me down. Placing an order with them was a huge disappointment from start to finish.

Bought a bible as a Christmas gift for my granddaughter at a store location in Florida. Two months later the pages are coming loose from the binding. Went back to exchange it since the bible is clearly defective. The worker refused because I had written my name, my granddaughter's name and the date inside. Apparently that means they can't reshelve it. But the product was broken to begin with and wouldn't have been on the shelf anyway if they'd checked it properly. I'm a regular member who shops there frequently and felt completely dismissed. They didn't care that I had a legitimate complaint. I ended up buying another bible there to replace it, but I'm really disappointed in how they handled this and will probably shop elsewhere going forward.

Placed a pre-order two months in advance and waited patiently. Then boom, canceled out of nowhere. Their excuse was they over-ordered and stopped carrying it. But I ALREADY PAID! They made zero effort to fix the situation or offer alternatives. Completely unacceptable.