Moroccanoil Coupons & Promo Codes

Got the Vanilla Date Lip Balm and wow, the scent is fantastic. It gives my lips a subtle color and keeps them moisturized all day long. Really happy with it. Also picked up the Extra Volume Shampoo, and my hair has never looked better. Before using it, my hair was parched from henna treatment, but this shampoo transformed it into something much more vibrant and hydrated. Plus it makes styling so much easier.

Ordered a gift for my daughter and the package went to the wrong address, then sat outside in freezing cold. By the time I found it, everything was frozen solid. I've tried reaching out via email and phone calls multiple times but nobody answers or responds. I really need a replacement or refund quickly since Christmas is coming up soon.

It's unfortunate that customer service issues can damage what is otherwise a great brand. The actual shampoo and conditioner are fantastic, honestly. But I've been trying to return something and haven't been able to get through despite sending multiple emails and calling repeatedly. Can't leave a voicemail either. I'm going to have to contact my credit card company if I don't hear back soon.

I normally love their product line and will keep using them. But this new fragrance is way overpriced for what you get. My husband bought it for my birthday and I'm really let down. The scent fades in just a couple hours. When I mentioned this on their social media, they deleted my comment. Don't trust all those glowing reviews you see on their Facebook page.

Had some initial concerns about whether this UK site was authentic. After getting follow-up from their team a few days later, I can confirm they are real. Got my shipment delivered shortly after. That said, they definitely need to improve customer service. Most retailers tell you delivery windows immediately upon ordering and send regular updates. This one doesn't provide as much communication. There's a note in their auto-reply that says weekends aren't staffed, which probably explains the delay since I ordered on Friday. Ideally they'd have basic weekend coverage. But it is a legitimate company, just needs better customer support overall. When I first ordered I was skeptical because for days after placing my order I only got an order confirmation and nothing else indicating when it might arrive. The website promised delivery in 2 to 3 business days but showed my order as still pending fulfillment. I tried sending a couple emails asking about it and nobody responded. Their only contact method was through email.

I wasn't sure if this UK site was real at first. After updating my review though, I can say it is legitimate. A representative reached out after several days and my order showed up not long after. The main issue is their customer service could use some work. Other online retailers notify you of delivery times right away and keep you in the loop as your order gets ready to ship. This company doesn't do that as much. Their automated response mentions they're closed weekends, which explains some delays since I ordered on a Friday. Still, they should have some weekend coverage. Overall it's a legitimate operation but the support side needs improvement. Initially I was concerned since I ordered over 100 worth of items four days prior with only a confirmation email, nothing else about status. The site said 2 or 3 days but my order showed unfulfilled. Multiple emails went unanswered with no other way to contact them besides email.

The customer service here is really disappointing. I ordered a body travel set that came damaged and incomplete. It showed up in poor condition with a missing item that appeared to have been swapped for a sample hairspray. I've sent four emails and tried messaging on social media with no real help. The rest of my order was okay but nothing special. I ended up having to contact my credit card company to get a refund. For a major company, this is pretty unacceptable. Eventually got my money back after escalating the issue.

Spent a decent amount on products including a pricey styling spray that didn't perform properly. Emailed them about getting my money back (they don't even list a phone number), got a confirmation that my message was received, then heard nothing for a week. Followed up again, waited another week with still no help. Nobody will assist with the faulty item refund. Avoid ordering straight from them.

Would rate this zero stars if possible. There's basically no customer service. I wouldn't purchase here again. Tried reaching out by email and social media multiple times and nobody ever gets back to you. Really disappointed.

This is a legitimate business and I had an excellent experience. They updated me regularly on my shipment, which arrived super fast and was packaged beautifully with everything included. I suspect some of the bad reviews are about fake websites copying the real one. I'd suggest verifying you're on the official site when you order. My purchase came through in late October and arrived within days. Definitely recommend.

This is a legitimate business and I had a great experience. I was regularly updated on my order status, and everything showed up quickly and carefully packaged with nothing missing. I think some of the negative reviews out there might be about other websites pretending to be this company. My recommendation is to double check that you're on the actual official site before ordering. I placed my order in late October and had it within a few days. Very happy with everything.

Customer service here is really bad. The purple shampoo I ordered came in a damaged container that leaked everywhere, messing up my packaging and my floor. Two emails sent with no response from them, the first was days ago. Live chat never works, and my social media messages aren't getting read even after several days. Even tried reaching out to the head office with no luck.

The customer service has been absolutely terrible. My purple shampoo showed up with the container split open, spilling all over the contents and making a mess in my home. I've sent two emails with no answer (first one was over a week ago), the live chat is never available, and messages on social media aren't even being read. Even emailed leadership and still nothing.

Stay away from this company. The negative reviews I've read are all accurate. Their social media ads promised full sizes at sample prices to trick people into ordering, then you get sent the small ones instead. Total bait and switch. I've tried emailing repeatedly and messaging on their social channels and get absolutely no response. This place should be shut down.

Don't shop here. The other negative reviews are spot on. I found an ad on their social media that showed full size products for the price of smaller ones, so I ordered. What arrived were the tiny versions instead. Total scam. I've emailed countless times and messaged them on their social pages and get absolutely nothing back. This company needs to be shut down.