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My experience with customer service was really frustrating. I ordered a foundation shade with expedited delivery but got the wrong color sent to me. It's been almost a week and they keep telling me to be patient while they check with the warehouse about sending a replacement. The correct shade is actually in stock right now according to their website, so I don't see why they can't just send the right one. This makes me wonder if their inventory system is even accurate, which isn't fair to shoppers. I can't just reorder since I got it on sale and would end up paying full price because of their mistake. Throughout this whole thing there's been basically no apology or accountability. This isn't my first issue either. I've gotten completely empty boxes before and waited weeks to get my money back. The whole experience has been unpredictable and annoying.

I bought a birthday gift for my daughter who was excited about getting it from Sephora. After 10 days it still hadn't come. Sephora claimed they sent it and the courier said they were waiting to receive it. Total lies from both ends. My little girl is upset because this company is a mess and doesn't know what they're doing. They took my money and won't own up to their failures. I'm disputing the charge with my credit card company. After reading all these reviews, it's clear this place has no idea what they're doing and treats customers poorly. Their customer support is basically nonexistent.

My first shipment was unfortunately lost while in transit, though it was found and eventually delivered about seven days later. I was thankful for that. But then the replacement raised some red flags. The packaging looked rough, it was sealed with tape and had a hole along the side that caused my most anticipated item to go missing. I filed a complaint about the missing item, and after almost a week I still haven't received any response.

My first package unfortunately went missing during shipping, but it eventually arrived about seven days later, which I really appreciated. What bothered me was the replacement order. The box didn't look like it was in good shape, it was taped up and had a hole that resulted in one of the items I was most looking forward to going missing. I filed a complaint about the missing item and still haven't gotten a response after almost a week.

My initial order got lost in transit, but thankfully it showed up after about a week, which I was grateful for. The problem came with the replacement package. It looked like it had been through the wringer, sealed with tape and damaged with a hole along one side that meant my most wanted item wasn't there. I submitted a complaint about the missing product, and I've been waiting nearly a week without hearing back.

I've chosen not to shop with Sephora anymore because they stock Huda Beauty products. I have significant concerns about what the brand owner publicly supports. The regime in question has committed widespread atrocities and killed countless people. When I spend my money as a customer, it reflects my values, and I can't back a store that partners with brands tied to these beliefs. I hope Sephora will pay attention to customer feedback and change who they work with.

I've made the choice to stop purchasing from Sephora because they keep stocking Huda Beauty. I have real concerns about the brand owner's publicly documented ties and what they represent. This includes support for a government with a serious track record of human rights abuses and killing innocent civilians. As someone who shops intentionally, I can't support a retailer that backs brands with these values. I'd hope Sephora would listen to customers and reconsider their partnerships.

I'm upset that Sephora keeps selling Huda Beauty despite the well known issues around support for violence and terrorism. It's happened before with other groups too. I won't be a customer as long as these products are on their shelves.

I'm really let down that Sephora continues to carry Huda Beauty given the ongoing controversy surrounding support for violence and terrorism. This isn't new either, previous situations affected other communities. I won't be shopping with Sephora while they keep these items in stock.

Both their delivery and their customer service have consistently failed me.

The delivery service and customer care have both been pretty bad in my experience.

The shipping experience has been consistently disappointing, and the customer support doesn't make up for it.

Awful company to deal with. I returned a package through a partner location on the 23rd of December and got confirmation they'd received it on the 27th. Since then it's stuck somewhere in the shipping network with no updates at all. I've emailed Sephora over and over. One person told me a refund had been issued and would hit my account in 2 to 5 business days. Still no money. I emailed again and was told they hadn't issued any refund yet because the return hasn't even been processed. Another email claimed the refund was issued, and they sent what looked like proof from the 2nd of January. It's the 15th now and nothing has arrived, no funds, no real updates, just the same template responses. Don't do business with Sephora. I've sent dozens of emails trying to figure out where my refund is and I'm still in the dark.

Terrible experience with this company. I sent back a return through a partner location on the 23rd of December. They acknowledged getting it on the 27th, but since then it's been stuck in the carrier's system with zero updates. I've gone back and forth with Sephora multiple times. First, one rep said they'd already issued a refund that should show in 2 to 5 business days. No refund appeared. I reached out again and got told they hadn't actually processed a refund since the return hasn't been received yet. Then another email said a refund was issued. They even sent me proof it was processed on the 2nd of January, but it's now the 15th and still nothing, no refund, no updates, same generic replies. I'd tell anyone thinking about shopping here to go elsewhere. I've wasted so much time emailing back and forth and I'm still clueless about my money.

I wouldn't go back to Sephora if they were the last place to shop. Back in November, I purchased a few things and also a digital gift card for my daughter that was supposed to arrive on the 15th of December. The items showed up in November no problem, but my daughter never got the gift card. Getting help from this company was a nightmare. They seemed totally unconcerned about the issue. After a lot of back and forth, I managed to transfer the card from my own account just before Christmas. I'm done with them. To respond to their comments, this wasn't my daughter's fault. They're the ones who failed to send the gift card in the first place.