The Citizenry Coupons & Promo Codes

Never got the bed I paid for. I bought a bed frame in early December and paid the full price upfront. They told me it would arrive in February. Come February, I called and was told it wouldn't be here until early April. I followed up in April only to hear they had nothing new to tell me. For over four months I had no bed and no money. Eventually I cancelled and got my refund pretty quickly, but I'm frustrated because I could've bought a bed somewhere else right from the start if they'd been honest about the timeline.

Still waiting on my order that hasn't shipped. I placed an order almost a week ago and the tracking shows it's still not on its way. Why am I being asked to write a review when the company itself knows the package hasn't arrived yet?

Ordered something in December and received it incomplete. One item from my order was missing. I tried calling their support line but it didn't work and I sent multiple emails with no replies. I'm stuck with no solution. I even left a comment here before and someone responded saying they'd reach out but that never materialized. There's really no way for me to follow up with them on their response.

The shipping estimate was completely off and I haven't received the item yet. I bought a rug back in November with a nine day shipping window. Two months have gone by since then and it's now mid January with no sign of my rug. The item apparently wasn't even in the country at purchase but nobody gave me a heads up. I've been reaching out to support repeatedly and all they say is we're waiting on shipment. This whole experience has been a real letdown.

Delivery time was totally misleading and I'm still waiting. Ordered a rug in November that supposedly would ship in nine days. Now it's mid January, two months later, and it still hasn't shipped. Turns out the item wasn't even in the country when I placed my order, but there was no heads up about any delays. I've had to keep bugging customer service for updates and all I keep hearing is we're waiting. Really let down by this.

The product quality let me down and so did the customer service. My flat sheet arrived with a snag in it and the thread is damaged, which will become a full hole after washing. I reached out to let them know but they said they couldn't replace it because it had been over thirty days since I received it (we hadn't opened the box yet because we were waiting on a new bed). They should be inspecting products before sending them out. I've been a long time customer but I won't be ordering again.

Quality was poor and customer service didn't help. The flat sheet showed damage the moment I opened the package with a snag that's going to turn into a hole as soon as I wash it. The thread is already broken. I told the company about it but they refused to send a replacement since more than thirty days had passed since delivery (we were waiting for a new bed frame so we hadn't unpacked it yet). The company should be checking things before they ship anyway. I used to be a loyal customer but I'm done shopping with them.

The products are excellent and the service matched that quality!

Fantastic product quality and fantastic customer service!

Absolutely terrible. Three months and still no rug. The site lists it as in stock but I've been waiting forever. Can't figure out if this is dishonest, misleading, or just plain incompetence. Over three months they gave me different explanations. HEADS UP. I ordered from a different furniture site and my stuff arrived within a week.

Total disappointment. I've been waiting three months for a rug and the website still shows it in stock even though I ordered it ages ago. I honestly can't tell if this is a scam, a flat out lie, or just total incompetence. The story from them kept changing over those three months. RUN AWAY. I grabbed rugs from another company and had them in just a few days.

Things have really declined with this company. They can't get orders shipped on time or sometimes at all. When I check in with their reps about when my items will arrive, it's always the same song and dance. Oh it'll go out this week, then oh it'll ship soon, then on and on. After weeks or months of this, we end up canceling because the items become unavailable. This place used to be one of our top picks but we're taking our business elsewhere.

The Citizenry is going downhill fast. Orders take forever or never arrive at all. Every time I ask their team when my stuff will get here I get the same runaround like it'll ship next week, then soon, then eventually... months go by and I finally have to cancel because the items aren't even available anymore. They used to be high on our favorites list but we're moving on to other places.

The whole thing was a disaster from start to finish. I ordered a rug and a matching runner but only received half my purchase. I had to contact them about the missing runner, and they kept promising it would ship soon. I told them multiple times that if I'd known they couldn't fulfill the whole order I would've just returned the rug. Every single time I reached out for an update they assured me it'd arrive within a month. After waiting almost five months, they finally emailed saying they couldn't send it and would refund just the runner. Now I'm stuck with a rug that doesn't match anything and can't be returned. I'll never shop here again.

Don't bother with this company. Your order might never show up. My spouse and I were really pumped about ordering from you all, especially a rug that seemed to back local makers and was eco-friendly. We spent ages selecting the perfect one and placed our order in early August with an estimated delivery at the end of that month. When nothing came through, we reached out to support. They said they'd check with the warehouse team and promised it by the following week. That didn't happen. We waited another couple weeks, so mid September we contacted them again. This time the warehouse had zero information on when it might arrive. They offered a refund or to keep waiting, so we held on because we really wanted it. By mid October with still no word, we tried once more. The warehouse still had no update even though it had been nearly three months. At that point, we gave up and requested our money back.