Chrome Industries Coupons & Promo Codes

Don't trust their lifetime warranty promise. My backpack's waterproof coating started falling apart and flaking all over my clothes every time I use it, which ruins the waterproofing. The stitching on the strap came undone too. Both of these are obvious manufacturing issues, but they won't actually cover it under their so-called warranty.

These messenger bags say they come with lifetime repairs, except that's not actually what happens. When I first bought my bag, I was told they offered free lifetime repairs. Then the webbing started having issues and they told me to buy replacement webbing and take it to a tailor. The hardware failed on me next, and they said to just order a new one online myself. The bags look pretty good, but getting misled about what the warranty covers really bothers me.

Don't spend your money on them. They used to be solid but not anymore. I won't be buying from them again. The quality has gone downhill, their customer service barely exists, and there's really no way to escalate complaints or get someone to listen. Really disappointing because they were actually good once.

My bag showed up with obvious problems right out of the box. They said no to the lifetime warranty. The customer service was rude and unprofessional: even after they agreed it was made wrong, they told me to fix it myself or get rid of it. It's really let down given the prices they charge for their stuff.

Had a really bad experience with their customer service after pointing out what was clearly a design problem. Would definitely not suggest reaching out to them about anything.

Their customer service is pretty much worthless. I reached out about a defect that should have been covered under their lifetime guarantee, but they just dragged out the email chain and ignored my messages. They basically never actually tried to fix the problem. I'm not buying anything from them ever again.

The chest strap literally fell right off my Yalta 3.0 bag after just regular use. I hadn't even had it that long when it happened. Customer service suggested some crazy complicated way to reattach it that doesn't even make sense. Then they told me to go find someone to fix it myself. The bag clearly has serious construction problems, but they wouldn't repair or replace it even though they supposedly have a lifetime warranty. That warranty is basically just marketing nonsense. Their support team is pretty unprofessional in how they talk to you and respond. I'd skip buying from this company. Their stuff falls apart way too fast.

You can leave feedback about Chrome by heading to the Web Store and looking for the Chrome extension. From there just find the reviews section and share what you think about the browser. Is there anything else you'd want to know about leaving feedback?

This chrome feature works great as a search bar across all my websites.

I'm really, really pleased with this purchase. Bought a Citizen messenger bag about 13 or 14 years ago and it's been my reliable daily bag ever since. Over the last few months the shoulder strap started fraying in the middle, which made it tough to move the buckle and put the bag at risk. I got in touch with Chrome to see if they'd back their warranty. I'll be honest, I figured they probably wouldn't help or would give me a hard time. That's what happened with my Timbuk 2 bag after similar wear. Chrome went a different direction though. The support person answered fast and after they asked for a couple extra pictures they gave me a discount code for a new bag and I just had to cover shipping. The replacement is actually better and bigger than the old one and I seriously couldn't be happier.

Looks good but the actual quality is pretty disappointing. Not worth paying for. I'm skeptical they're even manufactured where they claim.

Picked up a Chrome bag on clearance for about 90 bucks a couple years back. After using it hard during that time one of the seams at the bottom ripped and basically made it unusable. I was honestly worried they'd give me the runaround or charge me a ton to use the warranty, but the process was super simple. I sent some photos and within a few days they sent me a voucher good for any bag. I ended up getting one worth over 200 bucks and only paid for shipping. Both bags have been really solid, and the new one is particularly great. Their warranty seems to actually mean something and they follow through on it. The quality of their products keeps getting better too. This is the kind of company that gets loyal customers for life.

Grabbed a pair of shorts for 130 bucks and they fit way too tight. The site said returns had to go through their customer service team, but there's no phone line to call anyone and the company number doesn't actually work. The automated message says you have to email them to be fair to everyone. I sent over 12 emails across several months and got absolutely zero responses. Now I'm stuck with expensive shorts that don't fit and I can't return them. I've never seen another company handle things this badly, especially one charging premium prices. I used to buy their clothes pretty regularly but I'm done. This is honestly the worst customer service I've dealt with at any company. It's basically a scam at this point.

I've got 2 bags from them now. Why'd I buy another one? Because the first one just wouldn't break no matter how much I used it! The cool metal hardware is honestly a head turner when I'm snapping it shut. These things literally last forever and they look better as they age. Waterproof, tough against damage. They handle everything. Survived packed subway cars in Shanghai, snowy streets in Sweden, everything. They just keep going and going. Totally worth every penny you spend on them.

The actual products aren't bad, but I'm really concerned about how they handle customer service. My bag went missing during shipping, and when I asked about it, they basically said we'll just give you your money back in a week. Why not actually try to help find a replacement or offer something else available instead? I was genuinely interested in their stuff too. It feels like they just take the easy route and refund you without really thinking about what the customer actually needs. Honestly disappointed they don't put more effort into solving problems the right way. Thanks to whoever I dealt with at support.