Columbia Sportswear Coupons & Promo Codes

The shoes are decent quality but getting a refund is a nightmare. It's been over four weeks and I'm still waiting. For such a large company this is embarrassing.

I would give zero stars if possible. As a retail manager selling Columbia merchandise, I'm shocked their return policy is worse than ours. They're making me drive an hour and a half to return an order because the warehouse won't get it in time if I ship it. Everyone else uses a postmark date policy. I told them honestly why I was behind on returning it, my dad passed away and I was dealing with that out of town for a month. Instead of working with me, they were difficult. Now I'm stuck either hoping for a refund or driving an hour and a half within four days to a store during my work hours. I'm raising this with my buyer and rep. Customers deserve companies that show compassion, not this.

Would give zero stars if I could. I work as a manager at a retail location that carries Columbia products and our return policy is way better than theirs, which is shocking. They're forcing me to drive nearly two hours to return something I bought because if I ship it, it'll arrive after their return window closes. Most places have a postmarked date policy. I was upfront with them about the delay, too, because I had a family loss and was out of state for a month dealing with it. Instead of being understanding, they were rude and inflexible. Now I either have to hope a refund gets processed or make a two hour drive in the next four days, but I work during all their store hours at my own location that sells their stuff. I'm going to be having a conversation with my buyer and their rep about this. This is inexcusable customer service. My customers should know how they treat people.

Just bought a ski jacket that doesn't match what was advertised on the website. Specifically, the jacket was supposed to have an interior security pocket but it doesn't. Columbia acknowledged this was a manufacturing defect and mentioned I could use the two year warranty. Then a different person in their service department denied it was a defect and wouldn't budge. I explained my consumer rights but got no response. I called back and got passed around again instead of actually fixing the problem. I've loved Columbia products for years, but this customer service experience is really disappointing. To other shoppers, double check the product descriptions carefully because what you see online might not be what arrives. The Ava jacket is a perfect example, and I've noticed other items with the same issue too. It's really bad for a company with Columbia's reputation.

Don't waste your time. They've clearly focused on volume without building a functioning backend or customer service operation. No real support, no acknowledgment when you return items, and still no refund after 10 days of them having my stuff. Their marketing system isn't even set up correctly, sending me ads for regions I'm not in.

This is what happens when a big company goes mass market without fixing their backend operations. There's no real customer support, orders don't get acknowledged or returned, and I waited 10 days after they received my return with no refund. Plus their marketing emails have wrong location settings, I'm getting USA promotions even though I'm elsewhere.

The walking shoes are comfortable enough but they're not waterproof like advertised. My socks got wet within two weeks and now water's coming right through. Only usable on dry days.

The walking shoes are really comfortable but the waterproof claim is misleading. After just two weeks my socks are getting damp and water's starting to seep through. They work fine on dry days but that waterproof label is false advertising.

Wanted to cancel my order just two hours after placing it. Hadn't even started shipping yet and they refused to let me cancel. Said my only option was to return it but charged a six dollar fee. Not acceptable.

They wouldn't cancel my order even though I asked just two hours after placing it. They hadn't even started processing it yet but refused to cancel. The only option they gave me was to return it for a six dollar restocking fee. That's ridiculous.

Their service is terrible. I ordered over a month ago and they can't even find the package now. It was supposed to arrive before Christmas and all I get are empty promises that they're searching with zero updates. Never shopping there again. Complete waste of my money.

Awful service. Ordered something over a month ago and they still haven't tracked down my package. I really needed this for the holidays and all they keep saying is they're looking but no actual updates. Not ordering from them again. Total waste of money.

This company has been incredibly unethical. I ordered something and an item wasn't actually in stock despite the website saying it was. They charged me for it anyway and then sent an email saying they couldn't ship it but would reverse the charge. The money never came back. Instead, they added new charges to my card a couple days later. When I tried contacting them, they quit responding to my messages. This is basically a scam.

Absolutely terrible experience with this company. I made a purchase and one item showed as available but turned out to be out of stock. They charged my card anyway. They emailed saying they'd reverse the charge but it never appeared. Then they hit my card with extra charges a few days later! When I tried to follow up, they just stopped responding to my messages. This is basically stealing.

What a disaster. I've rarely encountered a company operating so dishonestly. I placed an order online for several items, but one was actually out of stock even though the website showed it available. They went ahead and charged my card anyway, then sent an email saying they couldn't fulfill it and would process a refund. Well, that refund never showed up. Instead, a few days later they charged me again for something else. Obviously they stopped answering my emails after that. This is basically fraud at this point.