Golf Galaxy Coupons & Promo Codes

Went into a store this morning to get some grips put on my clubs. A female staff member told me the club specialist didn't start until 10 am, and I said that would be too busy of a time for me to wait. Instead of offering to help or suggesting alternatives, she just turned away rudely and started gossiping with another associate. It wouldn't have been difficult for her to at least ask what I needed, take the grips I had ready, ring them up, and leave a note for the club guy to call me when the work was done. But she clearly couldn't be bothered. Funny enough, she's actually the one who sold me those same clubs at this location. We really need more golf retailers in this area so we have options besides this place.

We wanted to use one of their simulators so we asked about availability. They said some people were coming in at 5 PM. We stuck around until 5:45 waiting, but nobody showed. The whole time there were 3 bays just sitting empty.

Years ago I spent over $1,000 on a set of custom fitted clubs from Golf Galaxy. The manufacturer specifically fitted me for a regular flex graphite shaft, which is what I requested. Recently during a lesson, my instructor mentioned that the shaft was actually a senior flex, which doesn't match my swing at all. Clearly the wrong clubs were shipped to me. I contacted their customer service and got nowhere. You'd think they'd at least offer me new shafts or some kind of discount on replacement clubs, but apparently that's not how they stand behind their products.

Bought one pair of shoes and suddenly my inbox was flooded with endless emails. On top of that, the tracking link they sent me doesn't even work properly. I won't be ordering from this company again.

An employee named John working at a mall location provided absolutely horrible service and was downright rude. When I asked him a question, he answered with zero patience and just said no. Later I witnessed him treating three young kids really badly, talking way too loudly and aggressively at them about scratching some putters. I told him that wasn't the right way to speak to children. It upset me a lot. I reported it to the manager but I'm not confident anything will change. Most of the other staff were nice. Robert in particular was patient and helpful with me, and he was also great when I later purchased a lesson package for my daughter. Robert's professionalism made up for some of the negativity I experienced there, but it shouldn't have to be that uneven.

Overall I've had a positive experience with Golf Galaxy. When I ordered my custom clubs, it took a bit longer to work things out with the manufacturer, but the staff actually reached out to keep me in the loop rather than making me chase them down for updates.

Purchased an e-gift card for my son's birthday to cover 3 golf lessons. Got the card on 12-26-24, and it was supposed to arrive in his email on his birthday. He never received it. I called customer service and they resent the card, which he did get, but I was charged twice. When I called back, they assured me the second charge wouldn't go through. Well, it did anyway. Now I've paid way too much for just 3 lessons. I'm planning to contact them one more time, but honestly I should've picked somewhere else for his golf instruction.

Came in looking to purchase a 3 wood and thought I'd have good luck since the store was pretty empty. I walked around looking at merchandise multiple times but nobody came over to assist me. Meanwhile, I could see a couple of staff members hanging out at the registers just chatting away without seeming to care about customers. This has been the third visit where I've had this experience, so I'm done shopping here. The place used to actually be worth visiting.

I placed 2 separate orders about 2 months ago. Both are still stuck on 'shipped' status, and they've been like that for over a month straight. I've sent multiple emails asking for an update and have gotten absolutely no response. This company doesn't know the first thing about customer service. My advice is to shop somewhere else.

The customer service here is terrible. I ordered a limited edition putter and got confirmation that my order went through. Six hours later I got an email saying the order was canceled. When I called to ask why, they just said it was a glitch on their end and basically told me too bad it's sold out now. I could've grabbed it elsewhere but it sold out within minutes everywhere. I lost out on a great putter and the only thing they threw at me was a $10 gift card worth of points. No loyalty, no real effort to make it right.

There's clearly a good reason this company doesn't have high ratings. I went to a store location with $4,000 cash ready to buy golf club sets for my son and son-in-law. I'd called a week ahead and talked to three different staff members about what I needed, but every conversation left me feeling lost. When we arrived in person, the first employee passed me off to someone else who was already doing a full fitting. While we waited, a helpful staff member named Matthew stepped in and got us set up and moving forward nicely. About 15 minutes later, another employee came over and was incredibly rude, saying we couldn't take floor staff away from their duties and making a huge fuss about it. Matthew tried to explain that helping us was actually good for the store, but the other guy wouldn't let it go. He kept pushing until Matthew had to stop helping us. We ended up leaving without making any purchase. That's a great way to lose a customer spending thousands of dollars.

This is straight up false advertising. I ordered over $1,000 worth of golf balls because they were promoting free 2-day delivery, which should've meant arrival on Tuesday. Instead delivery didn't happen until Friday. This is a major issue because the person getting the balls left town on Thursday, so now I have to pay to reship them myself. This goes way beyond poor service and honestly feels like fraud. If you're using 2-day delivery as a reason to get people to buy from you, then you need to actually deliver in 2 days.

Back in March 2019 I bought a $400 Callaway driver from a store location. Fast forward to October 2020 and the shaft snapped in half. I brought both pieces back hoping the store would help me get a replacement shaft from Callaway or at minimum offer me a discount on a new driver since I was willing to spend several hundred more there. The store manager said he'd replace the shaft for free, which seemed great. But when I picked it up a week later, I realized they'd put in a steel shaft that was 6 inches shorter than my original graphite one, which made the club totally unusable. After reading about other people's negative experiences, I started thinking the manager might've done that on purpose. The next day I bought a new Callaway driver online for way less than what this location wanted to charge me.

Ordered what was supposed to be a brand new club and couldn't wait to get it. Delivery came and I opened it up at home, but that's where things fell apart. Right away I saw scuff marks on the club face, which looked like it had definitely been used. The customer service rep gave me a discount, so I thought things might work out. Then I examined it more closely and spotted a dent on the toe area. I also noticed the included club cover and tool didn't match what should've come with this model. So I ended up with a used club that had damage and the wrong accessories in the box. How a new purchase ships out in this condition is beyond me. I simply wanted to exchange it for an actual new club like I paid for, but the only way to do that is at a physical store. My whole experience has been really disappointing.

Purchased a new Ping driver at the Mt. Laurel location and spent over $500 on it. Turns out I'm not happy with how it performs. When I asked about returning it, they flat out told me no refunds once a club has been hit. Are they serious? I can order golf clubs from online retailers who offer a 60 day trial period and accept returns with no questions asked for store credit. All I wanted was credit toward future purchases, but they refused.