J. Jill Coupons & Promo Codes

I've been a customer for a long time but their billing practices have changed recently. My last purchase was in early January 2026, so I was surprised when I got a bill for $62 in early March. When I called, they said it wasn't for anything I bought but for interest and late charges, which made no sense. I always pay online and set it to pay on the due date. Then I found some fine print mentioning that payments take a couple days to process. So you're supposed to schedule payment a couple days before the due date instead of on the actual due date itself? That seems sneaky and aggressive to me - a due date should be a due date, right? They switched to new financial management recently. The rep told me they were just following their new policies and wouldn't budge, even though she admitted I've been 'clockwork' with payments. I've never been late, but now they're charging me for their own processing time plus a month of interest on a finance charge I didn't even know existed. I'm finished with them. I've been a cardholder since 2009 and that's over.

J.Jill called me saying they had no record of me returning a shirt from months back. Thankfully I still had the receipt. They charged me late fees for two months plus interest even though they never sent a bill through mail or email. My credit score dropped 100 points because of this. They're still charging me interest for those months. I'm paying it off now, but I'm really unhappy about it. My account is now closed!

I wish I'd read customer reviews before I ordered a top online. I already owned a Medium from an actual J.Jill store and ordered the same size. It showed up looking like a muumuu on me. I took it back to the location in Fresno, California. The staff member was nice and mentioned that sizing inconsistency is something tons of customers complain about. I got my money back for the top but not the $10 shipping charge. That's an important lesson - always read reviews first, check the return policy before you buy. I've learned my way!

I placed a $200 order online last December and shipping took forever, despite paying extra for expedited delivery so I'd have it before Christmas. After getting a shipping notification, the tracking info said 'in transit' for over two weeks straight. Then suddenly on the 31st I got an email saying 'your order has arrived' but nothing showed up at my address. FedEx had a photo of the package but nothing that clearly showed which house it went to. I couldn't tell if it was stolen from my place or delivered somewhere else entirely. J.Jill made me wait 7-10 days before they'd even file a claim, saying it might get re-delivered. When that didn't happen, they said I had to file a police report and contact the shipping company. FedEx told me to claim it with J.Jill since they had proof of delivery, even though they admitted the photo didn't show which address. I ended up disputing the charge with my credit card company and got reimbursed. Now I placed a $600 order with them this month and after two weeks it's still showing 'i'

Since I don't have a J.Jill store nearby, all my shopping is online. I'm usually pleased with the style and quality, but the sizing really isn't consistent. So I return items frequently through mail and keep getting charged for returns, which gets expensive fast. They changed their return authorization system recently and there are some positives and negatives. I've had the system randomly mark items as non-returnable multiple times, even brand new purchases, and there's no logical reason. After that happens, you have to jump through another set of hoops to get approval to return. It's frustrating and I know other shoppers are experiencing this too. To their credit, they've manually generated return labels for me when this happens, and I do appreciate that effort. What they really need to fix internally is their returns system setup and their customer service wait times. Even though the process has been annoying, they have ultimately resolved my issues.

I don't live near a physical store so I order everything online. Usually the styles and quality are great, though sizing does vary quite a bit, which means I'm frequently returning items. That's the problem though - I get charged for each return by mail and it really adds up. They updated their return process recently with some good and some not-so-good changes. Several times, even on brand new purchases, the system randomly marks items as unreturnable for absolutely no reason. Then you have to go through a whole different process to get a return authorization. It's annoying and I know plenty of other customers dealing with this too. The team has manually created return shipping labels for me multiple times, which I genuinely appreciate. They really need to fix their returns system and also speed up their customer service response times. But to be fair, they have ultimately gotten my issues resolved every time.

Their customer service won't actually help you find your size. If you try ordering what you wear, they just say 'sorry that's out of stock' and that's it. They won't go the extra mile and suggest alternatives like 'it's available in another size' or 'we have that color in a different style.' They just shut down the conversation and move on to the next customer. It's like walking into the store and telling them your size isn't available - you'd expect them to help you find something else, but online it's the exact same unhelpful attitude. They refuse to take that extra step to look for other options, colors, or styles. They just want you off the phone and gone.

I would recommend staying away from J.Jill. Their customer service is really bad. I paid my balance in full before my order arrived, but then I never got the package. The postal service lost and damaged it, then sent it back to J.Jill. Here we are a month later and they still haven't refunded me, even though they promised 5-7 business days. They also charged me for shipping and handling. I've called four times and waited 45 minutes each time. They owe me $115, so I guess my next step is contacting the Better Business Bureau. I've been shopping with them for years and I'm done now. Their service is terrible, prices are high, and the quality has gone downhill. After another call with another 45-minute wait, I finally tried their chat feature. Same runaround over and over. Finally I asked for a manager and that made a difference. Eventually they did credit my account for the item, but I still got stuck paying for shipping. That doesn't make sense - I never received the item because the postal service damaged it and sent it back to J.Jill. Why should I pay shipping and handling fees? Like I said, I'm finished with J.Jill!

This company used to be so good. I bought a chenille sweater in Petite XL recently and it was way oversized, more like an XXL. They've removed the customer review sections which used to help you understand how items fit. Now you can only see star ratings. The sweater fabric is noticeably thinner compared to the three chenille sweaters I purchased from them years ago. On top of that, they're charging $8 for returns. I'm sad to say I don't think I can be a customer anymore.

After being loyal for over 40 years, I'm finally done with this company and their credit card partner, Comenity. They billed me just for sending me the bill - a $2.95 fee! That was so frustrating that I paid for my purchases but specifically excluded that charge and left a message saying they should close my account. Then they hit me with a $29 late fee. When I called Comenity, the first rep hung up on me immediately even though I was polite. The second person kept me on hold for 16 minutes and didn't help at all. I think someone on their end saw my note, realized I wanted to close the account, and just ignored my payment. It cost them almost $32 to lose a customer of four decades.

I got a promotional email on October 24th, 2024 with a deal to spend $150 and get $50 off. I wanted to look at it again but it disappeared within five minutes. I hadn't even touched the email and it just vanished.

I left my driver's license behind at the store at Alderwood Mall in Washington state. The staff discovered it and called me immediately. I let them know I'd get it the next day. When I returned on August 8th, even though the store was busy, they recognized me right away. I mentioned I was there to pick up my license and one of the team members, Lisa, remembered exactly where they'd stored it. While I was there, I found some items on sale and went to check out. Lisa mentioned they could apply a 15% discount instead of the 5% I was originally getting. I laughed and said I would have waited to shop yesterday if I'd known! Lisa made it happen for me and credited my account with the difference. Many thanks to Lisa at Alderwood Mall for such thoughtful customer service. Your hard work and kindness are truly appreciated. Thanks from Lake Stevens, Washington.

I accidentally left my driver's license at the store location at Alderwood Mall in Washington. The staff called me right away after they found it. I said I'd pick it up the next day. When I came back on August 8th, even though they were slammed, they acknowledged me immediately. One of the team members, Lisa, actually remembered exactly where they'd put my license. I found some sale items and went to pay when Lisa noticed I'd only get 5% off but offered me 15% instead. I joked that I would've waited to buy these items yesterday if I'd known. Lisa took care of it for me without hesitation and credited my account for the difference. Big thanks to Lisa at Alderwood Mall for going above and beyond on customer service. I'm so grateful for your attention to detail. Best regards from Lake Stevens, Washington.

I'm only leaving one star because the system wouldn't allow me to give zero. The checkout process was a nightmare. I got charged immediately when I ordered but the item never showed up. Customer service kept telling me it was coming, but it never did - three different times they said this. I just want my money back completely since I never received anything. This is completely unacceptable and I won't be shopping here again.

I regret getting a J.Jill credit card and wouldn't do it again. Their customer service is really poor. I've been a solid customer and always paid on time but got terrible service. Corporate policies feel ancient and out of touch. I bought items with cash but they canceled my card because I hadn't used it in 60 days. That cancellation damaged my credit rating. It shows really bad business judgment and customer relations. J.Jill, you should be ashamed. I'm done with you.