Favor Delivery Coupons & Promo Codes

Skip this service if you value customer support. My order sat for over an hour before anyone picked it up, so by the time it arrived the food was spoiled. The driver messaged me twice in Spanish even though I don't speak that language. When I reached out to support three separate times, they acted like they didn't care. Eventually I cancelled my membership. I asked for a refund but never got one. The whole thing feels like a waste. They call it a service fee instead of a delivery charge. I'm done with them and won't be ordering again.

Placed an order through Favor for my elderly mom from a local chicken restaurant. The receipt showed forty four dollars and eight cents for a four piece tender meal, a twelve piece liver meal, and a twelve piece gizzard meal. The delivery driver called saying the restaurant was out of the twelve piece meals. Instead of asking us first, they changed the order to individual pieces without our knowledge and billed us different pricing. Strangely, we still got twelve pieces of liver and twelve pieces of gizzards along with all the regular sides. The only change was the cost. Our bill jumped to over seventy two dollars without any warning or approval from us. For someone on a tight budget, especially when buying food for an elderly parent, that kind of surprise price hike hurts. Customers deserve a heads up and the chance to say yes or no before the final charge happens, not finding out afterward that they're paying way more than they expected.

Everything was going fine until the delivery driver left our order at the neighbor's garage instead of our door and never let us know. Our apartment number is clearly visible and easy to spot. We ended up having to throw out the whole thing. The driver apparently couldn't speak English, we were told.

My grocery delivery worth three hundred dollars was taken to the wrong address.

A delivery arrived at my address, but it wasn't for me. The order had another customer's name attached to it. I fortunately stopped the delivery driver before he left and explained that I hadn't placed this grocery order at 8 in the evening. The order looked like it was worth around fifty to sixty dollars. I declined to accept it.

The delivery took forever, more than an hour to arrive. When it got here, the driver had marked nearly everything as out of stock, and Favor's response was to not even refund me fifty cents. That's ridiculous.

I placed a small grocery order and waited for two hours but it never showed up. The driver wouldn't respond to messages either. The weird part was tracking the driver on the app and seeing them suddenly jump to a completely different city before the order got canceled. Customer service was hard to understand, though I think they gave me a credit instead of refunding me the full amount.

Had the worst possible delivery experience. I'm disabled and physically unable to climb two flights and walk through a dark parking lot, so I rely on delivery for exactly this reason. It's not an unreasonable expectation. The driver had no idea where my place was. He claimed his map app couldn't pinpoint my home. Then he decided it was too chilly to leave his vehicle and asked me to meet him instead. Never been treated that way before. He started getting hostile and almost drove away with my food, but eventually did hand it over though the whole interaction was way too much drama and stress. I reached out to their support line but they were useless. All they said was they'd keep an eye on him moving forward and to enjoy my day. This is real life, not elementary school. That was incredibly tone deaf. It's clear Favor just wants the payment and doesn't actually care. A small credit would've made all the difference. Spending over three hundred per month there, I shouldn't get brushed off by a disinterested support representative. Door Dash and Uber Eats don't pull this stuff.

Absolutely terrible delivery experience. Being disabled, I can't manage going down two flights of stairs and across a dark parking lot, which is exactly why I use delivery services. That shouldn't be too much to ask. The delivery person couldn't locate my apartment even though the app had my address. He complained it was too cold to get out of his vehicle and told me to come get my food myself. No one has ever asked me that before. He was frustrated and nearly left with my order, though he eventually brought it to my door, but the whole situation was exhausting and uncalled for. I contacted their support team but got nowhere. They just said they'd watch his behavior in the future and wished me a nice day. This isn't kindergarten. How unhelpful is that. Favor only cares about making money. A small discount or credit would've changed everything. I spend over three hundred dollars monthly with this service and I shouldn't be treated like a bother by someone who acts like I'm the problem. Door Dash and Uber Eats never give me this kind of grief.

Heads up about the Favor Gold membership benefits: The ten dollar discount on fifty dollar orders only works with their quick grocery service through the app, which caps orders at fifteen items. This means that coupon only applies to that specific service, not other ways to order groceries or pickup options directly from stores.

Signed up and tried using the site on the same computer I used during my free trial, but after paying for membership the site won't work for me. I can't search on their HEB section. They refuse to give me my money back because they say it's my technical issue. Check the BBB reports about this company before you join.

Not satisfied with Favor Delivery. A big portion of my dinner order never made it to me. I called the restaurant after and they told me the driver took off even though she was told she was leaving most of the food behind. I'm switching to a different delivery service going forward.

Question about your delivery drivers' work authorization status. Three out of the last four drivers who brought my HEB orders spoke little to no English. The most recent one didn't understand that cold items should be separated, which resulted in a turkey package spoiling, costing me over eighteen dollars. With mobility issues, it takes me a long time to unload and organize five hundred dollars worth of groceries. I prefer using HEB's site directly, but I'm considering trying Kroger next month to see if their delivery partner has better hiring practices. I've also filed a question with immigration authorities about this matter.

Terrible experience with this company. There are too many fake runners out there and the company doesn't compensate them fairly or encourage customers to tip well, which leaves drivers frustrated and understandably upset.

Great experience getting groceries delivered through this service. Every time I've used Favor Delivery for HEB orders it's gone smoothly. I'm thinking about trying them for restaurant deliveries too.