About Ace Hardware
Ace Hardware stands out because it is "The Helpful Place" and deeply rooted in your community. Founded in 1924 by a small group of Chicago hardware store owners, Ace is unique because it is still owned solely by local entrepreneurs.
This structure allows each of the over 5,000 global stores to stay personal and small, unlike other large competitors.
When you visit your local Ace, you are dealing with a neighbor, ensuring you get the right products, and the HELPFUL HARDWARE FOLKS™ service that is their trademark.
Redeeming Your Ace Hardware Promo Code
- Once you’ve added everything you want on AceHardware.com to your cart, click “Cart” at the top right of the page.
- Select “Add Offer or Promo Code” under the offers section.
- Type your Ace promo code into the box that appears.
- Click “Apply” to get your discount.
What To Do If Your Ace Hardware Promo Code Isn't Working
- Make sure you typed your Ace Hardware promo code correctly.
- Ensure your order meets any requirements, like a minimum purchase amount.
- Be sure the discount code is still valid and hasn't expired.
- If you're still having trouble, try a different Ace Hardware promo code from Retail Coupons.
Combining Ace Hardware Coupons
Our research shows that Ace only allows one coupon per order. To save the most, make sure you use the best Ace coupon from CouponFollow at checkout.
What Is the Ace Hardware Shipping Policy?
Ace Hardware makes shopping easy with flexible shipping and delivery options designed to fit your needs.
- Ship to Home: Most items can be shipped directly to your address. Shipping costs are based on the weight of your order, and discounts may apply for multiple items. Options include Standard Ground (3–8 days), Second Day (2 days), and Next Day (1 day) delivery.
- Delivery from Store: Available at select locations, you can get items delivered by your local Ace associate, sometimes as early as the same day.
- Free Store Pickup: Buy online and pick up in store, often ready within 15 minutes for in-stock items. Some items may ship free to your store from the warehouse. Orders are held for 5 days.
- Curbside Pickup: Order online, then call the store when you arrive. A helpful associate will bring your order to your car.
What Is the Ace Hardware Return Policy?
Ace Hardware offers a 30 Day Return Policy for most online purchases. Items can be returned to a nearby Ace retail store for a refund, minus any applicable shipping, handling, or assembly fees.
Refunds are issued in the original form of payment, and Ace Rewards used in the purchase will be forfeited upon return.
Most items must be unused, uninstalled, and in their original packaging with all paperwork, instructions, parts, and a valid photo ID.
Some products, like gift cards, clearance items, outdoor power equipment once fueled, and hazardous materials, are non-returnable.
Special cases include Delivered, Assembled, or Customized items, which may incur a restocking fee if returned without damage or defect.
Some products are Vendor Direct and follow separate return rule - check your Purchase History or the Product Detail Page for details.
What You Need to Know About Ace Hardware Rewards
Want to get more value every time you shop at "The Helpful Place"? Then it's time to join the Ace Rewards program! This free-to-join loyalty program is your personal toolbox for savings.
As a member, you earn 10 points per dollar spent on most purchases, which quickly adds up to $5 Rewards you can use later.
Beyond just points, membership gives you access to exclusive offers and savings and special member-only events. Plus, when you spend $50 or more online, you can get Free Delivery from your local store.
You can join the Premier Status tier by spending $750 in 12 months, which unlocks even better perks like a higher Birthday Offer and special app extras.
Ace Hardware Customer Service
The most direct way to get support from Ace Hardware is to call their Customer Care line at 888-827-4223.
Alternatively, the Ace Hardware Customer Service webpage acts as a comprehensive help center. You can find detailed answers and instructions for many common issues, organized into easy-to-read sections.
These sections cover everything from managing My Account details, Order Information (like tracking or cancellations), their Easy Returns policy, and all details about Shipping, Delivery, Pickup & Curbside options.
