Annie Selke Coupons & Promo Codes

I got two pillow shams and tried to return them just one day later. When I went to start the return process, I discovered an $18 service fee plus shipping costs, which ended up being more than what I paid for the items themselves. This is absolutely ridiculous and feels like a total rip-off. I'm just going to donate these to charity instead.

I grabbed an ottoman from their clearance sale and waited about a week before checking on when it would ship. That's when I learned it was 'custom made' and would take 4 to 5 weeks. Fine, I could wait. Then three weeks in I got a shipping notification with no option to delay it since I wasn't going to be home. I had to call their support team multiple times and kept getting transferred around (their reps are based overseas which makes everything harder). Eventually I spoke to someone in the US but she was hostile and unhelpful despite saying she'd fix it. Thankfully the local FedEx location was understanding and held it for me. The ottoman itself looks nice but the construction quality is disappointing. For a thousand dollar purchase it should feel sturdy and well-made, and this just doesn't. Overall it was a frustrating experience and I wouldn't recommend ordering anything from them that you can't easily return.

I placed an order for 3 rugs on 10/18 and they shipped pretty fast. Unfortunately, FedEx messed up by creating duplicate shipping labels and eventually informed me the package was lost. When I reached out to Annie Selke's customer service team (which appears to be offshore), nobody could help me get a replacement sent out, issue a refund, contact the shipping company, or even check if the package made it back to their warehouse. This was a pricey order and I was seriously considering calling my credit card company to dispute it as potential fraud. I gave them until Thursday to figure things out. Update from 10/30: Finally, someone escalated my case to an actual representative who managed to work things out with FedEx and got a replacement order processed. While FedEx definitely bears most of the blame here, the customer service experience could've been way smoother. The replacement hasn't arrived yet but I'll update once it does. Bumping this up to 3 stars for now. Update from Nov 3: All three rugs arrived in perfect condition. Everything worked out in the end, which brings me to a solid 5 stars.

I believe this company went bankrupt not long after it started up and I'm unsure who's actually handling their orders now, whether it's another rug retailer or someone else entirely. The whole operation seems chaotic. I was about to make a purchase since their site is still active, but the checkout suddenly redirected me to a different platform which seemed sketchy. After reading through all these reviews, I'm glad I decided against placing that order.

I thought I was ordering a complete towel set but it turned out to be just the bath towel. When I tried to return it I was told it's not returnable. A couple days later I saw those same towels on their site for way less money. Their website is super misleading and deceptive.

This company is going to lose a ton of customers because of their lazy and apathetic customer service approach. I bought two 10 by 14 foot area rugs over the Labor Day weekend. When one arrived it wasn't what I'd ordered at all. FedEx picked up the wrong rug on 9/8 and I sent it back. The rug I actually wanted is still listed for sale on their website but customer service keeps telling me it's out of stock. I don't have the rug I paid for and I'm still waiting on my credit card refund.

Processing and shipping timeframes are absolutely terrible with this company.

Terrible experience with customer service here. They're quick to charge you but don't bother letting you know when items aren't actually in stock. When you point this out in the chat they just make excuses and flat out lie to you. For a company that charges high shipping fees you'd think they'd want to keep customers satisfied. Stay away from this place. This company doesn't deserve your money.

I ordered an extra small tunic for $24.70 plus tax and paid $18.95 in shipping, but it arrived in extra large instead. I sent them pictures showing it was the wrong size. They said they'd email me a free return label and refund the $24.70. Then I noticed they're charging me an $18.02 handling fee and only refunding $8.42. I had to push back pretty hard and let them know I'd dispute it with my credit card company to finally get my full $24.70 back.

The ottoman they sent me had the wrong feet attached. When I called to complain I was told that what I ordered was all they have in stock and there aren't any other leg options available. I asked why nobody contacted me first to let me know so I could either cancel or accept the product, but they didn't have an answer for that. I spent $800 on something I didn't actually order. All they did was keep apologizing without any real resolution. I asked to speak with a supervisor and was told nobody was available but I'd hear from them within 24 to 48 hours. It's been over a week now with no contact. This company is completely lacking in professionalism and accountability. Don't give them your business.

I really wish I'd found these reviews earlier. This is my second time ordering a duvet set with matching shams, getting charged, and then being told the cover is unavailable. I'm currently fighting with them and considering filing a dispute with my credit card company. Do yourself a favor and skip this place. Their customer service is completely incompetent and the website information is always wrong. They offer you a tiny discount on a future purchase but won't apply it to anything that's on sale. This is one of those rare companies that honestly deserves to shut down. In both my orders I loved how the duvet looked, but days after ordering I'd get the 'oops we're out of stock' message. There are tons of other retailers selling quality linens. Don't torture yourself trying to order from them and then spending weeks fixing their mistakes.

I bought a rug on December 29, 2024 and as of today it's been lost during shipment. They said they'd send a replacement but never did. I've already contacted my bank to dispute the charge. Now the company is telling me I'm not allowed to cancel the replacement order they created, even though there's no shipping information or tracking number available for it. Customer service keeps insisting I can't cancel it despite having zero order details. What's happened to this company? This whole experience has been absolutely terrible.

Classic bait and switch situation. I ordered a rug that had a 70 percent discount applied but the company then cancelled my order claiming they didn't have it in stock. I asked if I could get the same rug in a different color at the discounted price but they said no. They offered 15 percent off the original price instead. Their website is still showing that discounted rug available for purchase. I tried talking to customer service to work something out but they refused to let me speak to a manager. I'd strongly recommend shopping elsewhere. Looking at other complaints it's clear this is a pattern with them.

The blanket I recently bought from them is honestly one of the worst quality items I've ever purchased. You could get a better blanket with more durability at Target for a fraction of the price. The material felt thin, had a weird chemical smell, was rough on the skin, and just overall felt incredibly cheap. This company used to be known for selling good products but I wouldn't trust them anymore.

They advertised a bench on their site at an amazing sale price so I ordered it. What showed up three weeks later was a cube, not a bench at all. I contacted customer service and they said they'd send me the correct item. Seemed good. Then the next day I got multiple emails from a rude CS person telling me I obviously knew I was ordering the cube and that they're sending me a return label via FedEx so I can send it back and then eventually get my refund. No apology, no acknowledgment that their site still shows the same product at that great price. Just telling me I'm wrong and this is how it's going to work. That's not how business works. What they're doing is actually illegal. You can't advertise something and then refuse to honor that price. I pointed this out and they basically didn't care. I was really shocked at how unethical this company acted. Definitely never buying from them again.