Because Market Coupons & Promo Codes

I've never dealt with a more deceptive company than this one. They reformulated their product and first blamed supply chain problems. They said they'd gotten their original formula back that actually worked, but that turned out to be false. The new version is useless. Even though they claim the supply issues are resolved, they're still pushing the same inferior product. I honestly can't believe any of the positive reviews floating around because they look totally fabricated.

The quality of this product is really poor, especially if you have sensitive skin like me. Customer service takes forever to respond and honestly doesn't seem interested in helping. I wouldn't recommend this to anyone.

Fantastic product at a fantastic price.

My husband absolutely loves the men's maximum overnight briefs, especially with the maximum booster pad inside. He can get through most of the night without any leakage issues. The monthly shipments have been reliable and the service has been solid. Thanks for such a great product!

When I reached out by phone, the representative who helped me was fantastic. She took time to listen, responded quickly, and really knew her stuff when it came to the products and how long delivery would take.

Deceptive and dishonest. I'm still waiting for my refund on a returned item almost a month later. They trap you with a free sample, and suddenly you're locked into a subscription without realizing it. Even though it's buried in fine print, you get zero email confirmation of the order or the hidden subscription details. I sent my return back a month ago with nothing to show for it. I email customer service and they say they got it and will respond in 24 hours. They reply after 25 hours saying they need 48 more hours to escalate it.

I used to wear another brand and absolutely hated it. Then I switched to Because and the difference is night and day. No irritation whatsoever and the material is so comfortable. Really glad I found this!

I ordered what I thought was just a sample product. Nothing made it obvious that this starter package would automatically sign me up for recurring charges. Before I knew it, my card got hit for over $90 in briefs. On top of that, the quality was disappointing. The male brief just fell apart, leaking constantly.

I just got scammed big time by this company. Seriously, what a scam! An email arrived saying they were shipping my next monthly order for $74. I never signed up for any monthly subscription, and there's no way I can afford $74 a month for all that product. I paid a small amount for their trial package initially and then ordered a regular purchase after that. I absolutely never subscribed. Trying to cancel was a nightmare. I'm planning to file a complaint with the state Attorney General and Consumer Affairs.

I got their starter kit and tried to cancel the automatic subscription that their site automatically puts you on. Or at least I thought I did, but the whole thing is confusing as can be. Imagine my shock when a huge box showed up at my door filled with their stuff. I just opened it without looking inside. When I checked my email later, I found a shipping notice for an order I never placed, with a bill for $184. I called and finally got a real person on the phone. They said I'd have to pay for return shipping, but offered a prepaid label. However, they couldn't email it to me right away because they were in the middle of a system update. I was stunned to hear the system update had been going on for weeks with no end in sight. They gave me a refund code and promised the 30-day window wouldn't count until I got the return label. Yet somehow they can charge and ship orders instantly. My trust in this company is completely gone. I live on a fixed income and $184 is a significant amount of money for me.

Thank you for responding to my complaint. Since you asked how you could do better, here's what I think: offering a trial pack is great, but please don't automatically lock people into a subscription without their agreement. How can anyone decide if they want to keep buying before even trying it? Plus, canceling a subscription shouldn't be this complicated. You should have a simple cancellation link right on your site instead of forcing customers to call or use a chat feature.

I asked for samples, and they wanted a fee upfront which I paid through PayPal. Turns out I didn't love the sample. What I didn't realize is that ordering those samples automatically enrolled me in a monthly subscription for way more product than I could ever use in a month. It took a lot of back and forth online before they finally canceled it, and I'm still waiting to see if I get my refund of $68.80. This feels like a bait and switch tactic to me.

The men's premium maximum plus briefs don't hold up well. They leak and the seams rip easily. When I called to ask about it, I discovered I'd somehow been charged for two subscriptions that I never agreed to. Getting those canceled was a struggle because the customer service rep kept trying to sell me more stuff.

Update: I'm grateful that the team took quick action and sent a refund when I didn't receive the promised notification about my upcoming shipment, which meant I couldn't cancel or modify the order in time. New buyers should be aware that when you order a starter pack to test things out, you're automatically signing up for recurring monthly deliveries. The product itself has its strengths and weaknesses. My mother found it comfortable and absorbent, but the fit wasn't quite right for her since it didn't come up as high as she needed it to. She prefers her underwear to reach her waist and these didn't go up that far. One thing she did appreciate was that it wasn't as puffy or squishy compared to other brands she's worn.

I didn't get any notification about an automatic shipment before it was sent out, even though their first email claims they notify customers three days in advance. I placed my order through a third-party shopping app and didn't sign up through their site directly. That app doesn't even show the order information. When I contacted them, they said I'd have to pay $20-$30 in shipping to send it back. This company operates unethically and I'd tell anyone to stay away.