Best Buy Canada Coupons & Promo Codes

A package was stolen from my doorstep and I have video footage to prove it. The store had a responsibility to deliver safely but they keep stalling my refund despite me providing everything - police report details, video evidence, all documentation. Phone support was unhelpful. Online chat support was useless even after I spent over an hour trying. I can't get straight answers. This is really frustrating. Both Purolator and Best Buy share responsibility here, but Best Buy owns the customer experience and theirs is terrible.

My delivery got stolen off my porch and I have video proof. The store was responsible for ensuring safe delivery but they're dragging their feet on my refund even though I've given them everything - the police report number, the video footage, all the documentation. I couldn't reach anyone helpful on the phone. The chat support was useless even after spending over an hour with them. Getting answers is nearly impossible. Really poor experience overall. Purolator and Best Buy both share fault here, but ultimately Best Buy is accountable for customer experience and theirs is unacceptable.

Got some tech equipment through their online ordering system and had a great experience. The order went through quickly and they sent me several tracking updates along the way to keep me informed about when it would arrive. I'm completely satisfied with what I purchased. Found a really good price during a post-holiday sale and everything was handled professionally. Quick, efficient, and I'm pleased with the whole process.

Placed an order through their online service for some tech gear and everything went smoothly. My order was processed quickly and I got multiple delivery notifications that kept me in the loop the whole time. Really happy with the product quality. Got a great deal on a post-holiday sale item too. The whole experience was fast, efficient, and professional. Very satisfied overall.

Called a store the day before to ask if they sell Etsy gift cards. They told me no physical cards exist but I could visit and purchase a digital one, then use the code to send it as a gift. Seemed straightforward. I went the next day ready to buy one. A staff member at the entrance pointed at a display of physical gift cards. I said they'd told me physical ones weren't available. She told me to check the display anyway. I did. Naturally nothing from Etsy was there. I said I'd been told only digital cards were sold. She kept saying the physical ones must just be temporarily out. Crazy. I went to the customer service counter thinking I could get the digital version. No luck. They tried searching for physical cards. I told them it's a digital card. Three separate workers couldn't grasp what a digital gift card is. I left.

Called the store yesterday asking about buying an Etsy gift card. They said physical cards aren't available but I could come in, buy a digital card, and get access codes to share with whoever I'm giving it to. Sounded good so I went in today hoping to get that card. When I walked in, the greeter pointed to a wall of physical gift cards. I said no, they'd told me they don't have physical ones. She told me to look at the wall. I looked. No Etsy cards anywhere. I explained they'd said only digital options. She kept saying they must be out of stock on the physical ones. Ridiculous. I went to customer service hoping to buy the digital version instead. Still nothing. Three people there tried helping but none of them understood what a digital gift card was. I eventually gave up.

Called a local store yesterday asking about Etsy gift cards. They told me they don't carry physical ones but said I could come in and buy a digital card - pay for it in store and get the code to give to whoever I wanted. Seemed perfect. I went in today excited to grab one. The greeter pointed me toward a display of physical cards. I explained they'd told me no physical options. She said check the rack anyway. Obviously there were no Etsy cards there. I let her know they'd said only e-cards were available. She kept insisting the physical ones must just be out of stock right now. Unbelievable. I went to the customer service desk hoping to buy the digital version. Nothing doing. Three different people tried helping but couldn't figure out what an e-card was. Eventually I just left.

I'm currently dealing with an unresolved fraud issue linked to an unauthorized Best Buy purchase financed through a third party. They officially acknowledged the fraud and said they opened an investigation, but weeks have passed and they won't give me basic transaction information directly. They claim records exist but won't share the store location, how it was authorized, what ID verification they used, or any transaction documents. Instead they keep bouncing me between Best Buy, the financing company, and the police, creating endless delays that prevent me from settling this. This leaves victims stuck and unable to fix their credit files even after filing police reports and formal information requests. Now it's escalated to a regulatory investigation. People should know that resolving fraud here might take forever and you won't get much transparency.

Went to a local location specifically because I needed a new laptop right away. I could've ordered from Amazon or another store but the promise of next-day shipping is what made me choose them. They didn't have my model available but the employee assured me after I asked them straight up that it would reach my house the very next day. So I bought it for over three thousand dollars expecting quick delivery. I just checked the tracking and now it says January 5th - that's an 8-day pushback. That's nowhere close to what they promised and completely ruins the reason I went with them instead of a competitor. If they'd told me the truth upfront I would've ordered from Amazon where I'd have a reasonable 2-day expectation. The situation feels dishonest and has really eroded my trust in what the employees at that location are telling customers. I'd really like the store manager to explain what went wrong and what they're going to do to fix it.

Walked into a local store needing a laptop urgently. I could've bought from Amazon or elsewhere but chose this retailer specifically for the next-day delivery promise. The sales rep confirmed multiple times that my model would arrive at my house the next day, so I went ahead and spent over three grand. When I checked the tracking later, my delivery got pushed back to January 5th - that's an 8-day wait. This is nowhere near the timeline they guaranteed and defeats the whole reason I picked them over other options. If they'd been upfront about the actual delivery window, I would've gone with Amazon where I knew I'd get a realistic two-day timeframe. I feel misled by the staff's assurance and it's really hurt my confidence in what they tell me. I'd appreciate an explanation from management on how this occurred and what they plan to do about it.

Bought a phone and the sales guy never mentioned that I'd be automatically signed up for a protection plan that would charge my credit card each month. It wasn't obvious because it showed up as a separate charge. This basically wiped out any savings I thought I was getting. Getting a refund is going to be a nightmare since I only discovered this way too late.

Bought something online and now they're telling me I have to pay five dollars more than what I originally spent just to return it. This makes no sense.

Ordered something as a Christmas gift from what I thought was Best Buy directly. The confirmation didn't say anything about it coming from anywhere else. Then I get a shipping notification saying it's coming from an electronics retailer in Toronto. When it arrived it was wrapped in yellow tape and clearly looked like a returned item or open box merchandise. Definitely not new like I expected. I sent it back but the return cost me forty-seven dollars. If I'd known upfront it wasn't brand new and wasn't shipping from Best Buy itself I wouldn't have placed the order. Disappointed.

Grabbed an amazing TV at a solid price. Shipping across the country went really smoothly and I ended up getting an incredible deal.

I've shopped on their website multiple times and haven't run into any problems. A word of caution for other buyers - be careful when purchasing through marketplace vendors. Some are solid and dependable but others sell garbage and refuse to cooperate when you try to return something.