SHEIN Coupons & Promo Codes

If I could give zero stars I would. I spent over $500 on family clothing and was super careful about my shipping address after a past issue when autofill messed things up. I confirmed everything multiple times before submitting. Then my order changed to a completely different name and address without my permission after I paid. Now that it's shipped, they're refusing to help or refund me, so I'm out over $500 with nothing to show for it. I talked to four different support people and got nothing but "sorry, we can't do anything" responses. This is a straight up scam.

Very poor business practices here. Shipping took forever. Items I wanted showed as available even when they weren't. I'm extremely dissatisfied. They should face legal action for being fraudulent. They take your money upfront but never deliver what you actually want. Support is pathetic. Called them and they had zero information about my product. Is this some kind of joke? No clue. Speaking to them wastes your time. Stop with the fake apologies. You don't value customers and don't bother following up. Your promises are hollow. I'm done with them. I want to speak to support and tell them exactly what I think. They call it "professional service" but it's honestly ridiculous. Every contact with them feels like a bad comedy bit. Are you trying to be humorous? It's not working. Are you trying to seem dim? Mission accomplished. Intelligence isn't in your guidebook. Get my order shipped or stop accepting orders. This place is worthless.

This company is incredibly unprofessional. My shipment got delayed and items I selected somehow stayed available even though they shouldn't have been. I'm totally unhappy with this whole thing. Taking them to court seems fair given how fraudulent this is. They take advance payment but never do what you actually want as a customer. Their support team is useless. I called them yesterday and they knew nothing about my items. What kind of operation is this? Talking to them is a total waste of time. They apologize insincerely and don't care about customers or bother calling back. Their promises mean nothing. The whole system is a joke. Every call to support feels like talking to clowns. Are they trying to be funny? Because it's not. Are they trying to sound incompetent? Because they're nailing it. Common sense doesn't exist in their vocabulary. They keep saying "enjoy your shopping" but I want them to actually ship my stuff or stop taking orders. This place is a disgrace.

Truly terrible customer service. I paid via PayPal but they never processed my order. I sent them my transaction reference but they refused to help further. I had to dispute the charge with both PayPal and my bank to get my money reversed. They also bungled the refund by sending it to a card I don't have anymore instead of confirming where it should go. Your team seriously needs improvement. Money comes out of accounts instantly but refunds take forever. This is a scam and I'm never shopping here again.

The customer service here is absolutely terrible. They charged me through PayPal but then never processed my order. I provided them with my reference number as documentation but they just wouldn't help. I had to open disputes with both PayPal and my bank to get my transaction reversed. On top of that, they botched the refund process by sending money back to an old card without verifying it was the right account. Your support team really needs to shape up. They grab money instantly but take 10 days to issue refunds. Do not shop here, it's a total scam.

The customer service here is truly awful. I paid through PayPal but they never actually processed my order. When I gave them my reference number as proof, they just refused to do anything about it. Now I'm dealing with disputes through PayPal and my bank to get my money back. They also messed up the refund by sending it to a card I don't use anymore without verifying my current details first. Their whole operation is sloppy. They're fast to grab your money but take 10 days to send a refund. This feels like a complete scam and I won't shop here again.

My order vanished without a trace. I got nothing and no refund or response from anyone about what happened.

Really disappointed here. One of my orders just disappeared and I never received it or got my money back. To make matters worse, they never even responded to my inquiries about what happened.

Let me share my thoughts on Shein. Nearly 3 weeks have gone by and I still don't have the 2 shirts I ordered on January 25th. The estimated delivery was February 1st through 4th because I needed them for the Super Bowl. Here we are on Super Bowl day, 2 weeks later, and my package isn't even in my state yet, despite it being shipped within the country. I used to shop with Shein years ago but stopped due to poor service and lame explanations. Giving them another chance was foolish. I won't be ordering from them anymore. It's also worth noting that while they did post my review, they somehow changed my 1 star rating to 5 stars and said I clicked their "great service" button, which I definitely didn't.

My experience with Shein has been disappointing. I placed an order for 2 shirts on January 25th with an expected delivery window of February 1st through 4th for the big game. It's now game day and nearly 3 weeks later, my package hasn't even made it to my state yet, even though it shipped domestically. I had ordered from them before and quit because of poor service, and foolishly thought I'd give them another shot years down the line. Big mistake. I won't be ordering from them again. What's frustrating is that even though they posted my review, they somehow changed my 1 star rating to 5 stars and claimed I clicked their "great service" button, which I absolutely did not do.

Great buying experience. I had no trouble finding items and the cost is quite reasonable. Lots of different products to choose from.

Shopping was great. The products I wanted were easy to locate and prices were reasonable. I really appreciate the wide range of choices they have.

Really happy with this purchase. Finding what I wanted was simple and the prices are fair. The selection of products available is fantastic.

Among my worst retail experiences ever. My order was missing several items. I opened support cases and kept following up but only got automated form responses asking me to wait longer. Nothing actually got resolved. Still no refund and no replacement despite their repeated promises of 24 to 48 hour resolutions that never happened. It shows they have no sense of responsibility or truthfulness. I've moved on to other retailers. I've also reported them to consumer protection groups. I cannot recommend shopping there. Update: They responded telling me to contact their support team again, which I've already done many times through official tickets with nothing resolved. Telling me to go back to the same broken support system doesn't help. I'm still waiting for either a refund or replacement shipment.

This has been one of my worst customer service encounters. Items were missing from my order. I submitted multiple support tickets and followed up many times, but kept getting only computer generated, boilerplate responses that said nothing but "please be patient." There was zero action taken. I got no refund and no replacement shipment despite being told multiple times that it would be resolved in 24 to 48 hours. None of those promises happened. This shows they don't care about accountability or being transparent. I stopped shopping with them and use other platforms now. I've also filed complaints with consumer protection authorities. I cannot recommend them. Update: They replied suggesting I contact support again, but I've already done that multiple times with official cases open and nothing changed. Sending me back to the same unhelpful support doesn't fix anything. I'm still waiting for them to either refund me or resend my items.