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Would honestly rate this zero if allowed. I've contacted them repeatedly about my order from late last year and they only sent back an automated response. I'm furious I spent eighty dollars expecting cute lingerie and got nothing. The order tracking link doesn't even work anymore. I'm going to dispute the charge with my credit card company if they don't respond or give me an update. Don't buy from them.

Forced to give a star but seriously, stay away. My order has been sitting for months with no resolution. Wish I'd read reviews first before spending money here. I've requested a refund multiple times and keep getting ignored.

Six months after I thought my account was closed they charged me again without permission. I cancelled the same day and asked them to refund it, but they refused. They said well at least you could have received the shipment but that makes no sense since I never asked for it. They kept my thirty bucks and sent nothing. Reporting it to my bank as fraudulent. Total scam.

Customer service basically doesn't exist here. Took me four tries over two weeks just to get someone to acknowledge my message. When they finally responded my question about contradicting info between their website and automated emails wasn't actually answered. My shipment took nearly a month to show up. The only reason this gets one star instead of less is that it at least arrived. I've had custom made suits arrive faster than this. Companies that ignore their customers don't deserve business, period.

Used to be really into their monthly panty boxes until I tried some new lingerie recently. Let me be straight with you, it's complete garbage. This stuff is literally pulled from places like Amazon, Temu, and SHEIN. Nothing arrives looking or fitting the way the website pictures show. Shipping takes forever and their processing is incredibly slow. Plus everything is overpriced for what you get. I thought they'd be better than this, at minimum a little better, but no it's just low quality junk that doesn't work. Really let down.

Been a customer for years now and I'm really sad about how far this company has fallen. I loved them when I started subscribing around 2016-2017. I finally ended my membership this year because every rebrand they did just made things worse. They've basically turned into a knockoff Shein at this point, selling cheap lingerie at premium prices. We signed up because we wanted nice panties delivered monthly, not a bunch of clothes and pajamas. I really miss the old thongs and bralettes they used to offer. It's clear management has driven this once-great business straight into the ground and it's really disappointing.

Two stars only because I remember what they used to be. Loyal customer since 2018 and I absolutely loved them back then. These days everything about them is worse. Their support is basically nonexistent and the quality of products has really gone downhill. The rebrand toward more explicit cheap lingerie was a huge mistake on their part. Their product photos look straight out of SHEIN with colors that appear digitally altered. They used to be an example of how to do small business right but something changed. I reached out about a missing shipment after waiting a month with just an order confirmation and nothing else and got ghosted by their team. After six years of loyalty I finally cancelled. This company lost me.

Everything they sell feels super cheap. Even their pricier sets go for around $75, but you can grab the exact same thing on Amazon for under $30. They push the monthly subscription angle hard, but honestly your packages arrive way later than a month no matter what their website says about timing. Good luck if you need to contact someone about a problem because customer service basically ignores you. And if they send you the wrong size? They want it back so they can resell it, which would be fine if it wasn't underwear.

Absolutely no customer service. I placed an order using store credit that they'd given me after failing to stock the size I originally wanted for my subscription. Nobody answered my emails. I tried messaging them on social media and got nothing back either. They never honored the replacement order, and they basically kept the money from my initial subscription.

My package showed up incomplete. Customer support? Don't expect any. Sent so many emails to different addresses and called repeatedly with absolutely no answer. If everything arrives on time, in the right size, and completely you're good. But if anything goes wrong you're out the money on your fifty dollar set with zero help available.

The owner disappeared and left vendors with unpaid invoices that nobody settled. Honestly surprised orders are still getting delivered at all given the state of the company.

This company used to design everything themselves and you'd see the founder working on pieces behind the scenes. I got suspicious when they dropped their 2024 holiday collection and all the promotional shots had the model's head cut off which felt off. Got a bad feeling and ran a reverse image search on the promos. Turns out they come from sites like AliExpress and similar places. They're just buying bulk items from overseas suppliers and marking them up by four hundred percent. Their latest sweatshirt from the collection is being sold all over social shopping platforms for twelve dollars versus the forty or fifty they're charging, using the same exact promotional images. I left a comment and sent them a message on social media asking what's going on and they deleted my comment and left me on read. I'd been with them since 2019 and I cancelled everything. The quality is just not there anymore.