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My partner and I went to the Canon City location a couple evenings ago. I ordered the Cajun chicken and shrimp pasta, and it was completely bland with barely any seasoning, Cajun or otherwise. I was let down and took it home. The next day I fixed it up myself with butter, oil, garlic, pepper, salt, and paprika. That helped, but it still wasn't Cajun. I won't be going back to any Chili's location.

I ordered breakfast at the airport location and the pancakes came out undercooked. When I mentioned it to the server, she brought the manager over right away. He handled it perfectly and got me a fresh plate. The service was excellent.

I've been going to the same location for years without issues. But recently I had a really bad experience. I told my server I'm allergic to onions and when the dish arrived, it had onions on it. I sent it back and it came back with onions again. That's not a small mistake when someone has an allergy. I ended up having a reaction so bad I needed to use an EpiPen in the emergency room. The server didn't seem to care and never mentioned it to a manager. I told her three separate times and nothing was ever communicated to management. The manager never called me back or apologized. I spent over eighty dollars that night and couldn't even eat anything at the table. This is serious stuff and your staff needs better training. The employees showed no concern whatsoever. I can't keep spending money when this happens, so I'll be finding a different location somewhere else.

We spent over a hundred dollars and got a really small salad without much on it. To make it worse, we found a piece of plastic in it.

I got food poisoning in October from a meal I bought at the airport location near gate D21. I called Chili's to report it and let them know how sick I was after eating before my flight. While they made it seem like they were going to handle it seriously, what they really cared about was avoiding a lawsuit. They didn't even offer to reimburse me for the meal. I'm sharing this so other customers know what happened.

We had to wait forever just to get a server's attention, then we waited a long time again for our food to arrive. They mentioned they'd do something to make up for it but never did. The burger cost way more than it should have for what we got. For 10 to 15 dollars extra, I could get the same quality or worse at McDonald's. The food tasted okay in the moment, but the whole process was frustrating. When it finally came time to pay, even their payment system tried to charge us extra.

I showed up for an interview I'd scheduled through their online system because I really needed a job opportunity. When I arrived at the scheduled time, they informed me they were in the middle of an inspection for a couple hours and told me to come back later. Nobody gave me a heads up about this or showed any respect for my time. The whole experience felt very unprofessional and rude. I was disappointed by how they handled the situation.

Our server absolutely killed it. Mell showed us what real customer service looks like and really made us feel like Chili's cares. We're definitely coming back because of how she treated us.

The server was nice and gave us good service, but the food wasn't great. The fries came out soggy and burnt like they'd been cooked earlier and reheated. The burger bun was completely soggy and falling apart, and the burger wasn't any better. I got sick that evening and all the next day. Even though I've been eating there regularly as a member and go about three times a month, I don't think I can return after this happened.

The server was friendly and attentive, so that part was good. However, the food left a lot to be desired. The french fries were soggy and burnt, like they'd been sitting around and reheated. The burger bun fell apart and was soaking wet, and the burger itself wasn't much better. About an hour after eating, I got really sick and it lasted into the next day. I've been a regular customer for a while and get there about three times monthly, but after this experience, I don't think I can come back.

I went to the Vermont location after my birthday because I had a coupon for free birthday dessert. I also wanted to try out their burger special. What I found was one of the best restaurant experiences I've had in years. My server was absolutely fantastic. I chose the peanut butter pie for my dessert, which has always been a favorite of mine, and it was right up there with the best versions I've ever had. Chili's really made my day special and I plan to return soon.

I decided to treat myself to lunch at the Vermont location on my birthday, especially since I had a coupon for free birthday dessert. I also wanted to check out their burger. It turned out to be one of the best meals I've had in a really long time. The server was fantastic and made the experience even better. I got the peanut butter pie for dessert, which is something I've loved for years, and it was just as good as any I've had anywhere else. Chili's really impressed me and I'll definitely be back.

The location in Denton used to have white skillet queso on the menu, but they discontinued it. That was basically the only reason we went there, so we're pretty disappointed about losing that option.

I ordered Alex's Santa Fe burger and Texas cheese fries for pickup and they were both a letdown. Everything tasted bland with a weird flavor. The fries used to come with ranch on the side but it wasn't included. I used to really enjoy Chili's but that's changed. I was really let down.

Got some Southwest Eggrolls that were way too crispy and looked nothing like what's shown online. My order showed up late and the dip they're supposed to come with was missing. I wish I could share a photo because people wouldn't believe how bad they looked. Even McDonald's does a better job with how they plate their food.