Chipotle Mexican Grill Coupons & Promo Codes

Ordered a burrito bowl online for delivery. They included salsa even though I didn't request it, and I can't eat it due to a tomato allergy. I requested a free meal reward through their website since I couldn't eat what I paid for. All they offered was a free side of guacamole, which I don't even like or order. That was disappointing

Had trouble using my rewards points. When I tried to get help from customer support, the website kept giving me error messages

Awful experience overall. Ordered on the app and after 50 minutes waiting, the store told my delivery driver to cancel because they were closing up. Customer support was completely useless with just an automated bot. My credit card was charged and reward points were deducted but I never got a refund. Really disappointing because even their in-store experience has gotten worse, not just delivery

Really disappointing experience. I placed an order through the app and after waiting 50 minutes, they had the driver cancel saying the restaurant was about to close. There's barely any actual customer service, just a useless chatbot. I was charged but never refunded my card or points. This is frustrating because the whole chain seems to be declining in quality lately, both in stores and with delivery

Had a really bad experience. I used the app to order and waited 50 minutes before the store told the delivery driver to cancel because they were closing. Customer support was useless, just automated responses. I paid with a card and reward points but never got my money back. It's frustrating because Chipotle's quality has been slipping overall, not just with delivery orders

The service moved slowly. I was in line for 25 minutes even with just 8 people in front of me. Staff was focused on handling online and drive-thru orders which seemed to take priority over walk-in customers

The line moved incredibly slowly. I waited about 25 minutes with fewer than 8 customers ahead. Staff appeared focused on managing online and drive-thru orders over in-store customers like myself

Wait times are way too long. I stood in line for 25 minutes with only 8 people in front of me. The crew seemed stretched thin juggling online orders and drive-thru traffic, which appeared to be their priority

I'm really let down by what I got. I ordered a chicken bowl with white rice, corn and black beans but couldn't eat it when I got home. Whoever was cooking added an insane amount of black pepper because it was practically inedible. I understand it's a Mexican restaurant but the seasoning was way overdone

Really frustrated with my order. I got a chicken bowl with white rice, corn and black beans but when I got home it was way too spicy to even eat. I get that it's a Mexican grill, but the cook added way too much pepper seasoning

This location was a nightmare. The manager on duty was rude and unprofessional. I had roughly 6-7 people ahead of me in line with about 15 behind me. There were 8-10 folks picking up online orders. Almost 6 employees were dedicated to that pickup station while only one person was building all the made-to-order meals, and he looked like a brand new hire. I respectfully asked if the manager could send someone to help because the guy was clearly struggling. She told me if I wasn't happy with the wait, I should go somewhere else. I explained I wasn't blaming the worker but just asking for support to speed things up. Instead of helping, she got defensive and accusatory, claiming I was bullying a minor, refused my order, and said she'd call police if I didn't leave. She was hands down the rudest and most unreasonable manager I've ever dealt with. I was going to be late

Had a terrible visit at this location. The female manager was unprofessional and rude. When I arrived, there were about 6-7 customers ahead of me and roughly 15 behind me. Around 8-10 people were waiting for pickup orders. Most of the staff was handling pickup orders with about 6 workers stationed there, while just one employee was making all the counter orders and seemed brand new. I politely asked the manager if someone could assist this worker since he appeared overwhelmed. The manager's response was dismissive, telling me to go elsewhere if I didn't like waiting. I tried to clarify that I wasn't blaming the employee but asking for help with the workload. Instead of being reasonable, she accused me of bullying a minor and refused to serve me, threatening to call the police if I didn't leave. She was absolutely the worst, most disrespectful manager I've encountered. I was running late for an appointment

My visit was awful and you wouldn't believe what happened. First off, there were literally rats running around the restaurant. They didn't give me chips with my order. Everyone was mean to us. One employee made rude assumptions about my sister just being there. That person should not be working there. I'm not coming back. This place is gross

The meat portions are way too small. I had to pay extra to get what should be a normal serving size. They didn't ask if I have rewards or mention scanning my app. Nobody smiles or acts friendly. Everyone seems rushed and mechanical. No eye contact or genuine warmth from the staff at all

Portion sizes for protein are too small. Had to pay extra just to get a decent amount. Staff didn't mention they offer recipes or ask if I'm part of their rewards program to scan my app. Everyone seemed rushed and robotic. No genuine smiles, eye contact, or warmth from anyone working there