About Cotton On
Founded in Australia in 1991, Cotton On has grown from a single store into your go-to brand for easy, on-trend style. Their vision is to bring fun, affordable fashion to everyone. But it's not just about clothes.
What makes Cotton On truly different is their commitment to helping others through the Cotton On Foundation. This amazing charity, which they support, works to improve education and healthcare in communities around the world. So when you shop there, you're not just getting a great outfit — you're also helping to make a positive impact — just like other socially-conscious brands such as Patagonia or Everlane.
Redeeming Your Cotton On Promo Code
- Add the items you want on CottonOn.com to your shopping bag by clicking “Add To Bag” on the product page.
- Next, click the “shopping bag” icon in the top right corner of the page.
- You'll see a box that says “ADD PROMO CODE/PERKS VOUCHER.” Enter your Cotton On promo code here.
- Click “Apply” to get your discount.
What To Do If Your Cotton On Promo Code Isn't Working
- Make sure you typed your Cotton On coupon code correctly.
- Check that your order meets any requirements, such as a minimum purchase amount.
- Be sure the code is still valid and hasn't expired.
- If you're still having trouble, try a different Cotton On promo code from Retail Coupons.
Combining Cotton On Coupons
According to our research, you can't use more than one Cotton On promo code on a single order. However, their perks vouchers are different — you can use multiple vouchers at once and even combine them with other discounts and coupons.
What Is the Cotton On Return & Exchange Policy?
For a hassle-free return or exchange, Cotton On offers a simple policy for items you've changed your mind about. You can return or exchange any item at any time, with no deadline, as long as it is in its original condition — unworn, unwashed, and with all tags attached. Please note that a few items, such as underwear and earrings, cannot be returned for hygiene reasons.
You have two convenient options for returns: in-store or by post. For an in-store return, simply bring your item, your receipt, and the original payment method to any Cotton On store for an immediate refund or exchange.
If you prefer to return an online order by mail, you can send it back to Cotton On. For these returns, the original shipping cost is not included in the refund unless you are returning the entire order because of a faulty item.
Keep in mind that exchanges can only be done in a store, and items bought in a store cannot be returned by mail. Once Cotton On receives your returned items, the refund may take up to 10 days to process.
What You Need to Know About Cotton On Perks
Want to save even more with your purchase and get exclusive benefits? Then you should become a Cotton On Perks member.
As a member, you'll earn 1 point for every $1 you spend. Once you collect 50 points, you’ll get a $5 "Perks Payday" voucher. The best part? There’s no limit to how many vouchers you can earn!
Beyond the vouchers, Perks members get a ton of other benefits. You’ll receive an exclusive 20% discount on your first online order just for joining. You also get a special birthday treat, early access to new products, and access to members-only deals.
To get these benefits, all you need is an email address — that's how they send you all the good stuff. Plus, you can earn bonus points for things like adding your birthday to your profile and following Cotton On on social media.
Cotton On Customer Service
For the fastest help, you can use their live chat feature, which is available 24/7. Just look for the red chat icon on the bottom right of the screen.
If you'd rather talk to someone, you can call them at (844) 319-5970. Their team is available from 9 a.m. to 6 p.m. PST.
You can also send an email to [email protected], but keep in mind it may take up to 24 hours to get a reply. Before reaching out, it's also a good idea to check their Help Centre, as you might find the answer you need right away.
