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My order was dropped off at the wrong address and when I requested a refund, they denied it. The support agent I spoke with was unhelpful and had difficulty communicating in English.

My driver went completely off route and ended up 20 minutes past my neighborhood. When I messaged him, he said he went to another similar-named street by mistake. The delivery was over 25 minutes past the promised time. Every time I use this app there's a driver problem. This is definitely my last order with them.

Another bad experience with a driver taking me miles out of my way before getting lost. He claimed he went to a street with a matching name when I contacted him. The delivery was almost half an hour behind schedule. These kinds of issues keep happening with their drivers. I'm done after this.

The driver completely missed my location and went miles in the wrong direction. When I texted him, he claimed he went to a different street that supposedly had a similar name. My food arrived over 25 minutes late. This has happened constantly with drivers on this app. I'm done using this service after tonight.

They sent me the wrong order for the second time and won't help me or give me a refund. I even have photo proof but they're not doing anything about it.

Got the wrong order again and they refuse to make it right or give me a refund. I documented everything with photos but they're not listening.

I spent $55 on an order from a nearby restaurant during my shift and it arrived completely wrong. I reached out to the restaurant and spoke with the cook who said it was packed incorrectly on their end. They told me to call the delivery service since they made the delivery. After going back and forth, they gave me less than $15 back. They refused to budge any further. I won't be using them again. Losing $40 in addition to receiving no actual food is unacceptable service.

I ordered from a local restaurant for $55 while working. The order came back wrong. I called the place and the cook confirmed it was a packing mistake. They said to contact the delivery app since it was delivered wrong. In the end, they only refunded me about $15 even though the whole meal was wrong. They wouldn't negotiate at all. This is my last time ordering from them. Losing $40 plus getting no food is not acceptable customer service.

The recently implemented 'bill once a day' option came with a glitchy software that charges you way too much. Say you spend $320 on groceries one morning and $40 on pizza that afternoon, your card might get hit with three separate charges totaling $720. They're fully conscious of this issue but won't actually fix and retest the code. Instead they're telling people to just disable the new feature. This is irresponsible behavior and shows they don't care if you run out of money or go negative. It might correct itself in a week or two but that's too long when you need cash for bills, transportation, and food. They don't check your balance before charging anything.

This new 'bill once a day' feature is a disaster with a major bug. When you order groceries for $320 in the morning then buy a $40 pizza in the afternoon, you're charged $720 across three separate transactions on your debit card. They obviously know about this mess but instead of actually fixing the software and testing it again, they just tell customers to disable the feature themselves. That's lazy and irresponsible. They don't check whether you even have the money available, so you can end up in overdraft. Yes it usually corrects itself after a week or two but that doesn't help when you can't afford rent, gas, or a ride during that time. The system completely disregards your actual account balance.

Their new daily billing feature has a terrible glitch causing charges to hit multiple times per day. A $320 grocery purchase in the morning and a $40 pizza order in the afternoon somehow becomes $720 in charges spread across three transactions. They know this is happening but won't fix it properly, just telling users to turn it off instead. This is negligent because it can overdraft accounts and leave people unable to cover essential expenses. Sure it usually clears up in a couple weeks but that's not good enough when you need to pay for rent, transportation, or anything else. They don't care about checking your actual available funds before charging.

The new 'bill once a day' billing system introduced a serious bug that's causing duplicate charges. I ordered groceries for around $320 and later bought a $40 pizza, but my card was charged $720 in separate transactions. They're fully aware of the problem but instead of rolling back and fixing the code, they're just telling people to disable the feature. This shows how little they care about customers. They don't verify whether you can actually afford these extra charges or care if it overdrafts your account. Most of the time it takes a week or two to sort out, but during that window you might not have money for rent, gas, or getting to work. The system completely ignores your available balance.

Their recent 'bill once a day' feature has created a major billing bug. If you make two separate purchases during the same day, you end up getting triple-charged. For instance, spending $320 on groceries in the morning and $40 on pizza in the afternoon results in three charges totaling $720. The company is aware of this flaw but tells customers to disable the feature themselves rather than actually fixing and redeploying it properly. This is reckless considering people might not have extra funds available and these surprise charges can trigger overdraft fees. Yes, the charges typically reverse after a week or so, but in the meantime people could struggle to pay bills, fill their gas tank, or catch a ride to work. The app doesn't verify your account balance before charging either, so overdraft becomes very likely.

A new 'bill once a day' feature they rolled out has a serious glitch. When you make multiple purchases on the same day, like groceries in the morning and food later in the afternoon, the system charges your card multiple times totaling way more than you actually spent. For example, if you buy $320 in groceries and later a $40 meal, you could see charges of $320, $40, and $360 all hitting your debit card. The company knows about this problem but instead of fixing it properly, they just tell users to turn off the feature in settings. This is irresponsible because it can drain your account or push you into overdraft without warning, and most people can't afford random extra charges. While it usually sorts itself out after a week or two, people could miss rent, gas money, or transportation during that time just because they grocery shopped. The system doesn't check your available balance either, so it will overdraft you regardless.

As a driver, this company is terrible. Driver support doesn't really exist and they feed you lies. They've bait-and-switched me on payment multiple times, accepting my delivery only to lower the rate afterwards. I was asked to buy something for a customer once and they never paid me back. Finding a manager is impossible. There's almost nothing positive about this company. I only stay because of the scheduling freedom.