Ekster® Coupons & Promo Codes

Bought the product after watching several YouTube reviews. It's okay but there's a pretty loud rattling noise that's annoying. Customer support responded really well and said I'd get a replacement without having to send anything back. But then a couple days later, someone else from the company told me the rattle is just how it's designed because of the metal and offered me ten percent off instead. That's not cool when they already promised me a replacement in writing through email. After I pushed back, they've just gone silent.

Got my Ekster for Christmas in late 2024 and just a couple weeks ago it fell apart. I remembered they advertise a lifetime warranty so I reached out. They told me I'd need to find my original order number to qualify for a replacement. Who holds onto an order number from a purchase years ago? I've gotten some emails back but they're hard to follow. I wish somebody would just call me to figure this out. I genuinely love the product but their service side is really letting them down.

Really happy I found Ekster! I picked up a few TravelPack Vacuum Kits and while I can't speak to long-term durability since I've only had them about six months, the quality is fantastic. Plus their customer service team deserves major props for being so quick and helpful whenever I needed something sorted out.

Support was amazing to work with. They answered me right away and solved my problem immediately. The wallet looks really classy and feels well-made overall. Time will tell on how it holds up with regular use, but first impressions are solid.

Their customer support was incredible. They got back to me super quickly and handled my question right away. The wallet itself looks sharp and feels well-made. Long-term durability will depend on how much use it gets, but I'm pretty happy with how it looks and feels.

Still haven't received any acknowledgment. I made a purchase for a wallet and cardholder but placed them as two separate orders just a day apart. When the items came in, the quality wasn't what I hoped for, so I wanted to return them. Their website return section was really hard to find, so I emailed their help desk asking for directions on how to send everything back. Getting a simple explanation took three separate emails back and forth. Finally able to navigate there, but the system wouldn't cooperate. Another couple emails and they said the system was having problems and told me to email someone else. Eventually Paola helped get one return started but only handled a single order somehow. Since they were two separate orders, I assumed I'd get another message to handle the second one. Didn't happen. Got an email saying my thread was getting closed because another department was helping me. I've tried reaching out five more times to get someone working on the other return and refund, still nothing.

I'm still waiting to hear back. Recently bought a wallet and a cardholder from separate orders placed around the same time. Once they arrived, I realized they weren't what I wanted and tried to send them back. Getting to the return section on their site was a nightmare, so I emailed customer service asking for help. It took three rounds of back-and-forth emails just to get directions to the right spot on the website. When I finally got there, nothing worked. Two more emails passed before they told me their system was down and gave me another email to try. Paola eventually stepped in and got one return started, but they only processed it for a single order. I expected another email to handle the second one but nothing came. Then I got a message saying my thread was closing because another department was handling it. I've sent five separate messages trying to get someone to help with the other item's return, and I still haven't gotten anywhere.

Had such a great time working with customer support! Everything was smooth, got handled super fast, and I'm thrilled with the whole experience. Now I'm planning to buy more things from them for loved ones.

Customer support was awesome to work with! Everything went smoothly and got resolved fast. I'm really impressed and now I'm thinking about ordering more stuff for my family members too.

I bought some vacuum bags and a pump. The bags work great, but the pump? Not impressed. The customer service was also disappointing. My first pump lasted maybe two trips before giving out. I requested a replacement and got one, but pump number two had the same issue, worked for five to ten seconds then stopped. After four or five emails going back and forth, they kept asking questions I'd already answered in my very first message. It felt like the runaround. Still haven't gotten a proper replacement.

Got my wallet in the mail and decided it wasn't quite right for me, so I wanted to exchange it. I really wanted to chat with a real person instead of dealing with a bot or automatic system. They called within the same business day. After trading messages for a few days, they offered me store credit and I got to keep the original since it had some minor scuff marks. I showed them pictures of the damage. No unnecessary hassle, really quick response, and super professional. This is how customer support should actually work.

Ordered a wallet online and when it showed up, I realized it wasn't going to work for me. I wanted to talk to an actual person instead of a chatbot. Someone reached out the same day. After a bit of back-and-forth, they gave me store credit for what I paid and let me keep the wallet since it had some minor marks on it. I sent them a picture and everything. Straightforward, no runaround, and a really fast decision. That's exactly what real customer service should look like.

My shipment arrived but one item was missing. I got in touch with customer service and they took care of it right away. Their products are great too!

The customer service here is fantastic! I reached out with a concern and within just 5 minutes got back a response that fixed the problem completely. Great quality stuff and a company you can trust!

Amazing both in customer service and product quality! I sent an email about an issue and had a response back in just 5 minutes with a complete solution. These guys really know what they're doing!