About Gilt
For shoppers who appreciate coveted designer names, Gilt provides exceptional value every day. It acts as an insider-level access point to premium fashion. You’ll find inspired selections for women, men, kids, and home.
Gilt also curates deals on luxury travel and unique, one-of-a-kind experiences. New steals are constantly arriving, making it crucial to check back often to catch the latest inventory. Value that never goes out of style is the core promise.
The organization is a key part of the Rue Gilt Groupe, a premier e-commerce portfolio company. Headquartered in Boston, the Groupe is known for bringing excitement to the online shopping experience. This commitment ensures customers receive a high-quality experience.
Gilt Return Policy
Gilt permits returns for most merchandise within 21 days of the date your order was shipped. All items must be sent back by mail, following the instructions provided when you initiate the return online. To qualify, items must be in their original, unused condition with all original packaging, tags, and accessories intact. This may include dust bags, hangers, and warranty cards.
You have a choice between two refund options:
- You can select a refund in Gilt merchandise credit and receive free return shipping (note: standard air-shipping rates apply to returns from Alaska and Hawaii).
- Alternatively, you can request a refund to your original form of payment, which will incur an $11.99 return fee.
Once your return arrives at the warehouse, Gilt will email you to confirm receipt. Merchandise credit typically appears in your Gilt account within 3–5 business days. Refunds to your original payment method may take up to 10 business days to process, depending on your financial institution's policies. Gilt reserves the right to charge your payment method on file if a return is later found to violate the policy or is deemed fraudulent.
A number of items on the site are clearly labeled as "Final Sale" in the product description, and this designation may also appear on your packing slip. These items are not eligible for return or refund under any circumstances. They will not appear in the list of merchandise you can select to return.
If you receive an item that is damaged, defective, or incorrect, you must contact the Customer Service team immediately for a resolution. You will need to provide the order number, the item description, a detail of the issue or damage, and your preference for a replacement or a site credit.
More Ways to Save at Gilt
Beyond using a Gilt coupon, you can maximize your savings by taking advantage of these ongoing offers:
- New Member Bonus: Automatically receive an extra 10% off your very first order after signing up.
- Clearance Section: Shop discounted merchandise year-round at the dedicated Clearance page.
- Gilt Insider Loyalty Program: Join the tiered Gilt Insider program. While a traditional spending-points system exists, the key benefit is early access to flash sales, allowing you to snag the best deals before they sell out.
Contact Gilt
Online Help Form: To submit a detailed request regarding an order or issue, fill out the form. The Gilt Concierge team generally provides a response via email within 48 hours.
Live Agent Chat: You can start a conversation with the Gilt Virtual Assistant around the clock for general questions. For issues requiring personalized assistance, a live Concierge agent is available to chat every day. Click the chat icon in the bottom right-hand corner of the website.
Phone Support: While the company primarily directs customers to digital support channels, general inquiries can sometimes be addressed by calling the corporate line at (617) 695-7300 or the customer line at (800) 789-2233. Note that these are not the primary support channels.
FAQs
1. Can I cancel or make changes to an order after I’ve placed it?
Due to the speed at which Gilt processes and ships orders, it is rarely possible to make changes or cancellations once the order has been submitted. Gilt cannot alter your billing address, payment method, or shipping speed after checkout.
If your order status already shows as shipped, cancellation is impossible. You should check your Order History immediately after purchasing to see the status. If you used ApplePay, PayPal, or Afterpay, no changes can be made to the shipping address.
2. Does Gilt offer a price adjustment or price matching policy?
No, Gilt does not offer a traditional price adjustment or price matching policy.
3. Can I exchange my items?
No. Given the nature of their products being available in limited quantities for only a short time, they are also unable to offer exchanges.
