Gruv Coupons & Promo Codes

Found out about a 4K steel book of Hackers and desperately wanted it. Googled around, found one place that had it cheap but they were out. Found it on gruv.ca with tax and shipping for about fifty bucks, ordered it. It came from Toronto, just three hours away, but took forever to arrive. When I finally got it and opened the plastic, the steel book wouldn't close. I emailed them and it became a nightmare. They'd respond one day then ghost me, I'd email again and they'd respond again then disappear. I tried multiple times and kept getting the same pattern. I even contacted Universal directly about the defect. All I wanted was a simple exchange for one that actually closes but instead they keep offering me a ten percent discount on my next purchase, which isn't what I need at all. I'm not paying fifty bucks for something defective that won't even shut. They're not responding properly and until they handle this I'm done shopping there. Customer service is worse than any carrier I've dealt with.

According to Gruv, they've stopped letting people print their own return labels. Now you have to take a QR code to your post office and have them print it there. I work during post office hours. This is completely ridiculous and unacceptable. I've tried talking to their customer service about this but nothing changes. Whoever's making these calls doesn't care about their customers. I have a basic phone and a job. Now I have to take time off work just to return something that showed up damaged because they won't send a simple printable mailing label. I've been a customer for about six years, buying from both eBay and their site. Looks like I'm done collecting physical media since they've made it clear they don't want my business.

I've ordered from Gruv about ten times now across their website, eBay, and Best Buy, so I've got a pretty clear picture of how they work. The positives are solid. Shipping is always fast, their prices are really competitive, and they throw in a first-time discount on top of that. Their inventory is extensive and the few times I've contacted support were handled decently. The real problem is the packaging and condition of items. About one in five of my orders came in worse shape than what was described. Twice I got movies labeled as new that clearly had been opened and resealed, with the digital code inserts missing. Another couple times the cases were completely crushed. My last order was especially bad, both cases came apart, and one disc actually punctured through the packaging because they stuffed two movies together in a super thin bubble mailer. Either the shipping company roughed it up or Gruv needs better protection. When I asked about replacements they mentioned sending new shipping info.

I emailed them before spending over a hundred dollars on a DVD set and specifically asked if it had closed captioning. They said yes. They were lying. I'm deaf and I need either closed captioning or English subtitles to watch anything. This set has absolutely neither. There aren't even any menu or setup options. Gruv responded with an offer for twenty percent off a future purchase. So they expect me to keep something completely useless that I can't watch at all. This is unbelievable.

If negative ratings were possible I'd give them. Here's what happened. I ordered The Last of Us season one and Training Day steel books. The Last of Us was a preorder so it would charge when shipped, and Training Day was a regular purchase that charged right away. Then I got an email saying Training Day was actually out of stock, but if I wanted to keep the preorder going on The Last of Us they suggested we wait until it shipped and they could refund Training Day at that point without messing up the preorder. That day comes, The Last of Us ships out, but no refund for Training Day. Back and forth with emails they claim there was some issue refunding my card. What the problem actually was? Nobody will say. They offered an item of equal value or a check. I said send a check. It's been literal months of back and forth emails. They keep claiming they've sent checks, I have no idea how many, and not a single one has shown up. I finally told them just send me a movie instead of the refund and they said they already sent checks.

They shipped me the wrong disc. I got it, realized it was incorrect, sent them emails about it, and now they're completely ignoring me. Don't trust them with your money.

This place is a complete scam. They shipped me a movie I never actually got and now they're refusing to give me my money back until I return the disc that I never received in the first place. I've explained this to them multiple times but all I get back are the same canned responses written in broken English about how they need the disk back first. Total waste of time. Don't buy from them.

I ordered the 4K version of North by Northwest and they said it was delivered to my mailbox via USPS. Except it wasn't there. I don't know if USPS messed up the delivery or what, but I have no way to fix this or get my money back.

The DVDs came in nice packaging and looked brand new, but unfortunately I found some defects that made me want to return them. Gruv's support team was fantastic and handled everything super fast and smoothly. Really impressed with how they took care of it.

They just cancelled my order with zero explanation. Now I'm stuck paying currency conversion fees on top of everything. They clearly don't care one bit. It's obvious they were gambling on having stuff in stock and when it didn't work out they just canceled. Stay far away from this place.

The website is broken and customer support doesn't actually help. I got an email saying I needed to update my credit card info to get my order, so I tried doing that on their site. The update feature didn't work at all. I reached out to support and they told me there's literally no way to update payment details online or through them, which makes no sense since they emailed me asking me to do exactly that. Their solution? Reorder the whole thing. Problem is, the item still shows in stock on the website but there's no purchase button, so I can't even place a new order. This is seriously frustrating on every level.

I had really great experiences with Gruv for about four years. Anything that came damaged they replaced without any hassle. The problem now is that I have a P.O. box address and they keep using FedEx instead of USPS. When FedEx gets a package for a P.O. box they claim they're fixing my street address. But that's exactly why I have a P.O. box in the first place because FedEx constantly sends my packages to the wrong address. Gruv promised me this wouldn't happen again. I ordered yesterday and they did it again. That's it, they lost a customer. Done.

Getting damaged steel books from Gruv has become so routine that their name is basically slang in the Reddit community for dented and damaged products. I've preordered five steel books and every single one arrived in terrible condition. The Departed, all three Ocean's movies, and American Sniper, they all showed up with dents at the seams, crushed covers, broken disc holders, you name it. The reason is obvious - they use the cheapest packaging possible, just a bubble padded envelope. That's it. So they save a little money which supposedly gets passed to customers, but then they don't protect anything and end up losing money from all the returns. It makes absolutely no sense. There's an easy fix here: ship steel books in actual boxes. That's it.

Got the new Oppenheimer DVD from Gruv on eBay and it arrived in a few days in an envelope. The disc wouldn't play at all. Nothing. Gruv insisted I print a label and ship it back, but I can't print anything, no computer access, and I'm living out in the country in my mid-seventies with nothing but an old cell phone from years ago. I gave up and threw out the useless disc, losing the eighteen dollars. Tried to close my account and weeks later I'm still dealing with it. Just got a printed label in the mail two days ago. The disc has been garbage for weeks at this point. Contacted eBay and the representative said Gruv was blocking my account deletion as payback for the negative review. He mentioned I wasn't the only person they've done this to. eBay used to be reliable but not anymore. Still fighting to get that account closed. Finally managed to cancel everything after two months. Don't miss the hassle.

Update: I'd suggest using Paypal if you order from them. I originally got no email responses so I tried going through Paypal and they answered immediately over those messages. They said they had been replying to my emails but nothing showed up in my inbox and they had no errors on their end. They did allow the return and gave my money back, so they will help if you can actually contact them. The problem is that without a third party intermediary I would've been completely out of luck since they have zero other contact methods. I emailed customer support two months ago and never heard back, even after sending two follow up messages. Most items came in decent shape, but I bought a really nice boxed set in a metal container for about 120 dollars and it came with a warped edge and a damaged metal box. I reached out asking for a swap and it's been nearly three months now with absolutely no response. I'd definitely be nervous about purchasing anything expensive from them.