About Hobby Lobby
Hobby Lobby is the largest privately owned arts-and-crafts retailer, founded in 1970 with a $600 loan by David and Barbara Green. The company has expanded to operate over 1,000 stores in 48 states, employing more than 46,000 people and offering over 70,000 unique items, including home décor, art supplies, and craft materials.
Their mission focuses on honoring Christian values, providing exceptional value and selection, and supporting employees and families, all while encouraging customers to "Live a Creative Life!"®.
Hobby Lobby Return Policy
Hobby Lobby’s policy permits you to return merchandise within a window of 90 days from the original purchase date if you are not fully satisfied. All returned items must be in resalable condition, meaning they cannot be opened or used.
If you received merchandise that is damaged, defective, or incorrect, you must contact customer support before sending the item back. Do not discard the shipping box or the merchandise itself.
If you purchase a single-line item totaling $250.00 or more, this is classified as a bulk order and must be mailed back to the HobbyLobby.com facility, though this limit is waived for large Christmas Trees, Wall Decor, and Furniture items.
Be aware that returning seasonal merchandise purchased in bulk (covering holidays from Christmas through Thanksgiving) may result in a 20% restocking fee. You are responsible for the expense of shipping the return back to the company.
Allow up to two weeks for the processing of your return and the corresponding refund, which will be credited to your original payment method.
More Saving Tips at Hobby Lobby
- Browse the Clearance Section for substantial markdowns on discontinued inventory: Clearance Link.
- Download the Free Hobby Lobby Mobile App to easily access weekly sales, current promotions, and applicable coupons for use in-store or online.
- Sign up for the email newsletter to receive the Weekly Ad and special promotions directly to your inbox.
- Utilize Buy Now, Pay Later options like Klarna to split large purchases into manageable, interest-free installments.
Contact Hobby Lobby
Should you require support regarding an online order, policy clarification, or a return status, you can contact the Hobby Lobby Customer Service team using the following methods:
- Toll-Free Phone Support (Online Orders): Call 1-800-888-0321 for assistance with website purchases, returns, or product inquiries. Support representatives are available Monday through Friday, from 8:00 a.m. to 5:00 p.m. Central Time.
- Support Email/Form: You can submit a detailed message using the customer service Contact Us form on their official website.
FAQs
1. Can I exchange an item?
No. You'll need to place an order online for the new item and return the unwanted item to us for a refund.
2. Can I modify or cancel my order?
Once your order has been submitted, Hobby Lobby is unable to make any changes, such as adding or removing items. If you left off an item, you will need to place a separate new order.
For cancellations, you may be able to cancel the shipment if the request is submitted very quickly after placing the order. You can try to cancel immediately using the self-service line at 1-800-888-0321 or by checking the eligibility on the order status page.
3. Does Hobby Lobby offer price adjustments?
No. Prices, promotions, and selections frequently differ between the online store and physical retail locations, and Hobby Lobby does not guarantee they will match their own online pricing in-store, or vice versa.
