Dinso Resort & Villas Ko Chang, Vignette Collection by IHG Coupons & Promo Codes

Customer service from IHG is genuinely frustrating and disappointing. My advice: document everything by recording conversations, saving reference numbers, and taking screenshots. Otherwise you'll end up stuck in a situation where corporate avoids accountability better than a skilled prize fighter.

I normally stay at IHG properties several times annually and generally have positive experiences. Their city center location is particularly excellent. However, my recent visit was negatively affected by their parking management company. While staying at an IHG location in Canterbury, I received two citations despite being a registered guest. The hotel made a good faith effort to contest these, but the parking enforcement company only partially backed down and charged twenty dollars per citation anyway. The hotel reimbursed me, but dealing with the entire situation was aggravating and time-consuming. When I called to discuss this, representatives gave me standard responses that didn't address my actual concerns. I mentioned wanting acknowledgment of the problem, not just generic apologies. Other guests have faced the same parking issue, and I learned this when calling about my citations. The corporate response felt dismissive. This parking company is a real problem, and the hotel needs to switch to a different vendor. It's probably costing the hotel money too, since they keep covering these fines. It's no wonder the enforcement company is unwilling to cancel when they know the hotel will foot the bill. This situation made me cancel my next planned stay and book elsewhere instead.

My wife and I had a negative encounter with someone working the front desk at an Even Hotel location in Manchester, New Hampshire on a Friday evening. I reported the incident to IHG with the expectation that they would acknowledge the situation and apologize. That didn't happen. Instead of receiving any genuine response, IHG kept telling me they were looking into it. Two days later and I haven't heard anything meaningful. This experience has changed my mind about the brand completely. I've decided to switch to Marriott and have closed my IHG account. I won't be using them again.

I stayed at a Staybridge Suites location in Chattanooga from late July to early August 2025, and I'm frustrated about an unexpected parking charge. When I arrived and spoke with the front desk staff, they confirmed that parking was covered as part of my booking. I parked my vehicle there the entire stay without concerns. Upon checkout, a $98.35 charge appeared on my card. I reached out to the hotel management twice requesting a refund but received no response whatsoever. Since direct communication failed, I'm bringing this to corporate attention because the charge wasn't disclosed upfront, I was given incorrect information, and subsequent attempts for resolution have been completely ignored. Beyond the parking issue, housekeeping service was practically nonexistent during my stay. I asked daily for the room to be cleaned, but it never happened. My family had to remove our own garbage and repeatedly request fresh towels. The sofa bed was visibly soiled, soap dispensers sat empty, and maintenance problems went unaddressed like a leaky faucet and a broken bathroom door. The bathroom also lacked an exhaust fan, creating poor ventilation. Breakfast offerings were inconsistent too. Weekends had meat options like sausage or bacon, but weekday breakfasts consisted mainly of carbohydrate items with very little protein available.

My recent stay from July 19 through 20 was truly one of the best I've had. Everything about this place felt genuinely welcoming and warm. The check-in and departure processes were handled professionally and efficiently. The staff member Rashod delivered exceptional service throughout my visit. Every detail was thoughtfully handled - the rooms were spotless and comfortable, and Rashod went way beyond typical job duties to make my experience special. He even demonstrated how the complimentary breakfast area worked. I'd absolutely suggest this hotel to anyone visiting the Statesboro area. Most attractions and amenities are within walking distance.

What an amazing experience! I stayed July 19 and 20 and it was absolutely fantastic. The environment was warm and made me feel right at home. Both check-in and check-out happened smoothly with genuine professionalism. The service from Rashod was exceptional and really set the tone for my visit. The rooms were immaculate and felt cozy and comfortable. Rashod went above and beyond to ensure I had a wonderful stay, even taking time to show me how to use the breakfast bar. If you're heading to Statesboro, Georgia, I highly recommend this property. It's conveniently located with most places within easy walking distance.

I'm extremely upset. A substantial amount of money was withdrawn from my account even though I cancelled my reservation through a booking platform on May 5th. I submitted a refund request and it was rejected. This feels completely wrong legally. They've put me in overdraft and taken funds without my authorization, despite my cancellation being confirmed.

I've been an IHG member since 2016 and am also part of their Holiday Inn Club program. A few months back I booked three nights at a Holiday Inn beachfront property in Nags Head, North Carolina. I wasn't able to use my Club points for all three nights in an oceanfront room, so I was told I could pay full price for night one and then use my points for the remaining two nights oceanfront. When my family arrived, we discovered they'd only reserved the oceanfront room for the first night, then we'd have to move to an interior-facing room for the last two nights. I could have booked all three nights with an interior view and saved three hundred dollars. I spent two hours on the phone with IHG corporate who confirmed that yes, my reservation should have been for three oceanfront nights, and they said the hotel would contact us. We never heard anything back and the next morning we were forced to vacate the oceanfront room. IHG provided zero assistance and the whole experience felt like a complete waste of time.

My stay was pretty miserable overall. For starters, the final bill summary didn't match what was actually charged to my card - they overcharged by fifty dollars. Then while I was resting in bed, someone knocked loudly on the door. I figured my wife had forgotten her key, so I answered it. A housekeeping manager pushed the door open, apparently thinking we'd already left. That was wrong - we weren't checking out until the following day. Not even an hour went by before my phone buzzed with an IHG survey asking how we felt about our stay - way too soon and honestly inappropriate. Additionally, I really dislike the current trend of those payment cards asking for tips. I'll leave a tip if I choose to, but in this case I purposefully chose not to leave one. The clerk at check-in was reasonably pleasant, but taking everything into account, the experience was just not good.

The front desk associate really turned around what could have been a frustrating visit by proactively adjusting our bill. Our room hadn't been cleaned properly and the outdoor pool wasn't working during sweltering 90-degree Ohio weather. Since we'd brought our granddaughter specifically to enjoy the pool and that was her main goal, we decided to leave early. The staff member's willingness to make things right restored our confidence in the property. We'll definitely return to give it another shot.

I spent three nights recently at a Crown Plaza location in Dar es Salam and thoroughly enjoyed my visit. Everything exceeded what I anticipated. I especially want to acknowledge Mr. Said from the front desk - his level of service and commitment went well beyond what's typically expected.

We checked in at a Holiday Inn Express in Springfield, Massachusetts on a Saturday in mid-December and had an outstanding time. The room smelled fresh, was spotless, and the decor felt modern and inviting. Our group was in town for a cheerleading competition at a local venue. A staff member named Selenia was working the front desk both when we arrived and when we left, and she was incredibly helpful with every question and request. She even arranged for us to keep our vehicle in the parking area after checkout so we could wait for the afternoon competition to start. She also graciously invited us to watch a soccer match in the lobby that morning while we waited. The housekeeping team, particularly two staff members, were equally pleasant and responsive whenever we needed something simple like an extra trash bin. Our checkout was later than usual, but nobody made us feel rushed or unwelcome.

Over many years, I've stayed at the Holiday Inn Express near the airport in Lincoln, Nebraska frequently, as have family and friends. A few years back they brought on new management and the entire team is wonderful. I've stayed there so often that staff greet me by name upon arrival and genuinely seem happy to see me back. This team takes real pride in their work and consistently goes the distance to make sure guests feel valued. Sure, they occasionally face staffing challenges, but honestly that probably reflects how hard it is to find people willing to care as much as they do. I want to specifically recognize one staff member who provided incredible support during a tough time in October 2021 when my mother passed away, and again in June 2022 when our extended family gathered. The world needs more people with her compassion and warmth. To that staff member and the entire leadership team, I deeply appreciate your genuine smiles, your commitment to customer care, and your willingness to exceed expectations. You're all exceptional. Best regards, Robert from Michigan.

My partner and I had an incredible experience staying at the Staybridge Suites Hotel in Liverpool on the Keel Wharf. The atmosphere felt genuinely welcoming and the staff really made us feel appreciated. Mark in particular deserves recognition for going the extra mile to make our visit memorable. The hotel had a happy hour event on Monday evening that was really lively and enjoyable. The rooms themselves are absolutely wonderful. Breakfast was outstanding with tons of different options to satisfy any preference. I'd definitely recommend this amazing property to anyone planning a visit to Liverpool.

I'm absolutely thrilled to recognize Ashley L. in this review. She went above and beyond to fix an issue that seven other customer service representatives couldn't solve. I was having difficulty redeeming and purchasing a gift card with my loyalty points, and despite contacting multiple service team members, nobody could help me complete the transaction or troubleshoot my problem. Ashley demonstrated professionalism and genuine empathy toward my situation. She took real action and solved what others couldn't. I'm a Diamond Elite member and I genuinely recommend her. From the bottom of my heart, thank you Ashley.