Janie and Jack Coupons & Promo Codes

Got my order which was supposed to be a gift for my granddaughter, but everything arrived absolutely soaked in oil. I contacted the carrier right away and they told me to reach out to the company so they could file a claim. I got in touch immediately and was told to return the items. The carrier refused to accept the oil-damaged box and contents. So now I'm out two hundred dollars. All the company needed to do was file a claim and send replacement items. Instead, their representative was very unprofessional and had no interest in helping fix the problem.

I'm very disappointed with how my recent purchase went. I ordered two dresses with a coupon but received completely the wrong items. When I called customer service about their mistake, instead of sending me the right dresses, they said I had to send back the wrong items first, wait for my refund, and then place a new order myself. By the time I was ready to reorder, the price had gone up significantly. They offered fifteen percent off but that didn't come close to covering the difference in price. Plus I'd have to wait another few weeks for it to arrive. It's unacceptable that I have to deal with all this hassle because they messed up their order. A company that's supposed to be premium shouldn't treat customers this way. I won't be shopping there again.

Really disappointed with both the quality and customer service here. Washed everything according to the care label and skipped the dryer to protect the fabric, but the items came back badly crimped. Reached out to customer service expecting a replacement and instead they said I'd have to buy another one but they'd cover shipping. That's not acceptable. I was excited to order more stuff when my first delivery arrived, but this experience completely changed my mind. There are plenty of other retailers out there that actually care about their customers. Save your money and shop elsewhere because this company just takes your money without any real support.

Their customer service is absolutely terrible. I ordered a shirt that coordinated with three bathing suits I bought for my grandson. The suits arrived in one box, then I got a second box that only had the invoice inside with nothing else. I called to reach customer service but they won't get anyone on the phone. A supervisor emailed me saying there was nothing they could do. I don't even need a refund, I just want the shirt I paid for replaced. It's only twelve dollars and some change. You'd think a company would swap out a missing item to keep a customer happy, but not here. They'd rather lose your business.

This company has really declined in quality. I ordered items for a family trip and spent quite a bit of money, but my package never arrived. When I contacted customer service, they offered free shipping on my next order and that was it. They said they couldn't resend my order. I didn't feel valued as a customer and my concerns weren't addressed properly. There are other companies that treat their customers much better and handle issues correctly. I'm done shopping here.

Called customer service today and spoke with a representative. They had sent me someone else's order instead of mine. Spent an hour on the phone, had to email back and forth, and was put on hold repeatedly. The only compensation offered was five percent off my order. Extremely disappointing experience.

Had a phone conversation today with someone from their customer service team. They sent me the wrong order entirely. After spending an hour on the call, discussing things over email, and being put on hold multiple times, the only thing they offered was five percent off. Really poor service overall.

Placed an order and my daughter never received the package. Reached out to customer service and they basically told me it wasn't their problem since tracking showed delivered. They refused to work with the carrier and just kept saying to contact my bank. The carrier told me the company needs to file the claim, but they wouldn't do it. Incredibly frustrating customer service experience.

Placed a large order with many items on February 10th, 2024. I only received a small box containing two items instead of my full order. I checked with my local carrier and they confirmed they only received that one small box. I emailed customer service explaining the situation and haven't heard back after two business days. I need a refund for the missing items from my order.

Horrible experience with customer service. I wanted to cancel my order before it shipped and they told me to wait until it arrived. After waiting, the status showed it was delivered with a photo of a package at an apartment building. I live in an apartment but checked the office and they had no record of any package. Filed a missing report with them and then contacted customer service who said they couldn't help because it showed delivered. I even reported it to police. When I tried reaching out again, they just closed the chat on me. It seems pointless to even have customer service if they won't help with anything. They won't process refunds or deal with missing packages. Do not order from here.

Awful customer service. My package got stuck at the delivery hub for almost a week. Called twice and each time they promised it would come that day. It never arrived and they won't help locate it. This is the second time this has happened.

Really poor customer service. My shipment got stuck at the delivery hub for almost a week. Called customer service twice and both times they said my package would definitely arrive that day. Never showed up and they refused to help track it down. This is the second time this has happened to me with them.

Ordered from them and when it arrived I wanted to return a couple of items. Their return system isn't working properly and I got a duplicate order. I emailed and called customer service repeatedly. After not hearing back for four days, I finally got through on the phone. They sent a return label for the duplicate right away and made it seem like they were doing me a huge favor. But the other return label they said would take another couple days. Five days went by with no label. Called again and just got a voicemail. The chat agent said they'd send another one in a few more days. It's been a month since I placed this order and I'm still dealing with this.

The chat support was really helpful. The representative answered all my questions about my order and gave me detailed tracking information. Very pleased with the service.

Had a really positive experience. When a promotional code didn't apply correctly, I worked with a customer service representative who took care of everything and made sure I got the discount. He was patient, professional, and got through all my questions thoroughly. Really appreciated the help.