Kiehl’s Coupons & Promo Codes

Pretty upset about my recent purchase. I bought their avocado eye cream and it made my eyes itchy and red. After I reported it, they gave me a voucher to make up for it, but the voucher didn't work. When I got in touch with customer service about it, they had no idea how to help. They also said the voucher couldn't be extended, which was really annoying. I asked to talk to a manager and nobody ever got back to me. So I got hurt by the product and then the compensation they offered didn't even work. I was really let down by how they handled this. It's frustrating to spend money on a skincare product that causes problems and then not get proper support to fix it.

Honestly the worst customer experience I've ever had. I ordered something over seven weeks ago and it never got shipped. They didn't tell me anything about what was happening. Turns out they didn't have it in stock and were just cancelling it without letting me know. They've lost me as a customer because of how they handled this.

Really frustrated with what happened with my recent order. I purchased the Calendula Deep Cleansing Foaming Face Wash and when it arrived the pump was broken, so I couldn't even use it. I immediately called customer service four different times to follow up, and I also sent them an email with videos and pictures showing the problem super clearly. But even with all that effort, they made the whole process way too complicated and didn't really help. It's pretty shocking and disappointing that such a well known skincare company makes it this hard for customers to report a faulty product and get any support. I definitely expected faster help and better service from a brand with their reputation and the price point of their products. I need either a replacement or a complete refund for this defective item, and I think they really need to look at how their customer service operates so other people don't run into this same issue.

I had an issue with their customer service that I complained about, and someone from the e-commerce department named Mitch really came through for me. He was so kind and genuinely wanted to help fix things. He seriously saved my relationship with the brand. I updated my rating to five stars because he totally turned it around for me. I absolutely love being a customer again, and their Creme de Corps is honestly unbeatable.

Had some problems with customer service that I pushed back on, and someone from their online team stepped in and was incredibly helpful and attentive. He really turned the whole thing around for me and it's clear how much he cares about the brand. That made me change my rating to five stars and I'm really into this brand again. Their Creme de Corps is honestly the best moisturizer out there.

Placed an order roughly a month back. Called and messaged them tons of times, and I get a different story from each person. They keep blaming the courier for the slowdown and won't process a refund or send something else. I can see this is happening to tons of other people online too. I'm definitely not ordering from them anymore.

Placed an order a month ago. Since then I've called and messaged them repeatedly, and each time I get a different answer. They keep pointing fingers at the shipping company for delays and won't give me a refund or send me a replacement instead. I'm seeing that other people are dealing with this same problem. That's the last time I'm ordering from them.

Purchased something through their website and used a forty dollar coupon code at checkout. Right when I was paying, the system glitched and the transaction didn't go through. When I went to try a different payment method, I found out they'd already cancelled the whole order and cleared my cart. So I tried ordering again, but the coupon code was gone. I contacted their chat support and talked to someone who said the order got cancelled because the payment didn't process, and that my coupon would show back up after twenty four hours. Look, I get why the order was cancelled, that's whatever, but forcing people to wait a full day to use their coupon again is ridiculous. Because of this delay, I couldn't complete my purchase today and I'm going to miss the delivery window - all because their system is really outdated and rigid. Pretty let down by a brand like this, especially when it would be so simple to fix if they just had an automatic coupon return system instead of making long time customers jump through hoops.

Bought something online and paid for it, but I never got an order confirmation email and the package never arrived. Two days after it should have shown up, I reached out to customer service for the first time. They admitted they couldn't deliver and said I'd get my money back within two days, plus they'd email me about it. I never got that email. Three days went by and I contacted them again. Now they're saying they never got my payment and told me to call my bank about it. They promised another email confirmation that I also never got. Same day I filled out a complaint form on their website and got nothing back. Four days later I sent an email to the address listed on their site and still haven't heard anything. Really be careful ordering from this site - it honestly feels like a scam.

They didn't give me the birthday reward gift that was supposed to be mine, claiming it was expired from 4/21. But the email with the reward offer came to me on 4/21 for a birthday happening in June, with an expiration date six weeks after that. So the reward was definitely still good and timely, and they literally had the email they sent me proving it. I'm their highest rewards member too. This was the last straw for me.

Here's what happened: the company didn't deliver my products and won't refund me, plus they won't replace broken items even after they said they would. My original order never showed up even though they left the tracking blank on the confirmation. Middle of December I messaged their chat asking what was going on. I also mentioned that a product I'd bought before was all separated - looked like oil and some kind of paste that wouldn't mix together and wouldn't absorb into my skin right. The chat person told me they'd send a replacement for the bad product. Then I got an email back saying my original order was still in transit with tracking info now, but they changed their mind about replacing the separated product and said that was actually normal and they wouldn't do it. Now it's over a month later, the first order still hasn't come (tracking keeps saying it's out for delivery), and I've got no refunds and no replacements. Every time I check, it says the same delivery date. Complete waste of my time. Won't order from them again.

I've been buying Kiehl's products for years - basically everything in my skincare routine comes from them. Usually don't have complaints, but this last order for about two hundred forty bucks turned into a total nightmare. I've called customer service multiple times and keep getting told products are out of stock. I asked to speak with someone higher up and was promised callbacks that never happened. I sat on hold until the line disconnected on me. I've really tried to stay calm about this, but dropping that kind of money shouldn't be this stressful. The products themselves are amazing, but the customer service is just awful. I'm relocating to somewhere with a physical store location nearby, so maybe that'll be better. Otherwise I'm seriously thinking about trying different skincare brands.

Seriously though? I've been buying their ultra facial cream for more than three years (and I do love it, don't misunderstand me). Got a Black Friday deal using my points straight from the website. Also grabbed the same size from another retailer since they had their own sale going. Now Kiehl's has made the four point two ounce size smaller supposedly to use less plastic (sure, because that's what companies really care about). It basically looks the same as the one point seven ounce container now (I've had several of those). Come on. If you want more money per unit, just charge more instead of trying to trick people into thinking you give a crap about the environment. This is how good companies become bad ones - pure greed.

All these bad reviews surprise me, honestly. I've always shopped in person at the mall though, never ordered online. I've been a customer for years and their products have always worked great for me. No complaints here.

Not sure why there are so many negative reviews out there. I've never bought anything online from them - I just go to my local mall and stock up there instead. Been using their stuff for years and it works really well for my skin. No problems on my end.