Loungefly Coupons & Promo Codes

Bought an expensive backpack that I loved and kept stored safely since I wanted to take good care of it. After 9 months of barely using it, the whole thing started falling apart. The material started peeling in multiple spots. When I contacted customer service they basically said tough luck because I didn't report it within 30 days. The product is junk and their customer service is even worse. I'll pay extra for something from a different brand that actually stands behind what they sell.

I ordered on January 4th but then changed my mind and wanted a refund since I didn't realize this wasn't the official store. My account somehow didn't exist under the email I registered with and my order number was buried in my spam folder. I emailed them three separate times about this but got the same generic response each time and then nothing after that. When I finally found the order number and sent it over they never replied and never processed any refund. I actually started thinking the site itself might be fake and honestly at this point I wouldn't be shocked if it was.

Previously ordered from them without issues but my recent experience was awful. Ordered a couple weeks before Christmas right after the sales and the package got stuck in the system waiting to be sent to the courier. Three weeks went by with absolutely nothing from them. I know the holidays are busy but there was zero communication, the delivery date kept changing from December 23rd to just vague updates, and emails got auto-responses from a bot. My bank had to step in and force a refund since we were at almost four weeks with no package and no real updates. Something is seriously wrong with their operation.

Awful experience with this company. They marked my package as delivered when it never actually arrived. I sent them five emails trying to get help and heard nothing back from anyone. Had to dispute the charge through my credit card company to get my money back. Don't bother with them.

Been waiting 3 months for someone to respond to my emails about missing items. This is a terrible company and I'm out a lot of money. No one ever gets back to you here.

Order from Loungefly and you might regret it. I went through their European distributor Funko and realized minutes after ordering that I'd picked the wrong thing. I emailed immediately to cancel. The package still arrived 8 days later and only then did I get an email from customer service saying they were looking into my cancellation request. Way too late for that email now. I'm still waiting to hear back on how to return the item.

I cannot get in touch with this company at all to arrange a return. I've gone through their live chat bot over and over and sent multiple emails with zero responses.

Placed an order on the Loungefly Europe site on October 9th and paid £9 for express delivery. Got tracking information right away showing the package was ready for courier pickup according to DHL too. Since it was my wife's birthday on October 18th I wanted it to arrive by then. Between days 4 and 7 I used their live chat and sent emails. Day 7 I finally got a response saying they'd send a replacement and to watch for tracking in an email. Now it's day 9 and there's still no email from them. DHL just says shipment info was received and Loungefly's tracking shows awaiting carrier pickup instead of an actual delivery date. All I have is money missing from my account.

I bought a Hocus Pocus backpack and matching wallet back in 2022 and paid quite a bit for them even on sale. As a big fan I thought it would be worth the investment. Recently the image on the front started fading and I noticed some of Winifred's hair actually peeled off the material. For what I paid, especially with the Disney name attached, I expected way better quality. I reached out to Funko since they apparently handle Loungefly issues but got bounced around to different departments before they basically told me to reach out online because they don't know how to fix it themselves. So I'm just stuck with a damaged bag I paid for. I won't be buying another Loungefly product or telling anyone else to either. A company this size should do better.

The quality control on these products is terrible. What I received looked like factory seconds that were defective and poorly constructed. Their solution was to give me a discount code for future purchases instead of fixing the actual problem. How is that helpful? That discount couldn't even be used on the order with the defect. The only reason they do this is to force you to buy more stuff. They're using shady tactics when there are better ways to keep customers. Plus the code was locked to my account and only valid for three months. They should just issue proper gift cards instead.

Got the Nightmare Before Christmas coffin backpack and I'm really disappointed. The thing is so small you can barely fit anything in it, and there's this awful smell coming from it that I just can't get rid of no matter what I try. Every time I open it the stench is unbearable. Backpacks I've bought at actual theme parks never smelled this bad. I like the design but that's about it because the bag is basically unusable. It's packed so tight that the opening doesn't work right and your hands get stuck trying to get things out. Pretty horrible overall.

Skip this place and save yourself the headache. Shipping took forever even though the website claimed otherwise. They couldn't even send my whole order at once despite this being 2024. Never got any real shipping update like they promised, just a confirmation and a partial refund notice. When customer service finally did respond it felt robotic and completely indifferent. The shipping method they used had to be the slowest option available. My package never arrived at all even though it supposedly got delivered. There was no tracking photo either so I couldn't have done anything to prevent it getting stolen or lost. Funko won't take responsibility and says it's on me, so I lost both my money and the items. They also bombard you with aggressive spam marketing. My very first order went okay but this last time was absolutely terrible. I've lost all faith in Loungefly and the Funko brand as a whole now.

I ordered a Rainbow Brite tote for $35 through another retailer and got it delivered the very next day. I looked at ordering from them again since they carry tons of Loungefly stuff on their site with that same next-day shipping. It seemed too good to be true but the package really did come super fast. I should have just stuck with that same retailer because Loungefly took 4 days just to ship my order and according to UPS I won't get it for 10 more days. They're charging $80 for mini bags while that other place has the same bags on sale for $60, offers free shipping, and actually treats customers well after they spend money on premium products. I ordered on Wednesday and the other place shipped it Monday with Friday delivery, but with Loungefly I'm waiting forever. Hopefully the quality justifies the higher price but honestly I won't be ordering from Loungefly again.

This is either a fraud operation or the site has been compromised. I don't give it any stars. Tried ordering a cute toy for my daughter on November 29th and paid through PayPal. The first transaction set up some kind of recurring daily or weekly charge to some random person's name, not Loungefly. PayPal notified me and I cancelled it quick. Then the checkout never sent me back to complete my order or confirm shipping or give me an order number. Thought it was weird so I tried again putting in my PayPal info manually. Same thing happened except this time under a different random person's name, no recurring charge but still charged, and never completed the transaction. Still haven't gotten any item. I had to use their chatbot since I can't find any real customer service contact info. I've also filed a fraud dispute with my bank. Will update if anything changes.

Be careful before spending money on these pricey backpacks. I got a Christmas-themed one from the Disney store and only used it lightly for 2 months with just my wallet, keys, and phone in it. The rest of the year it sat stored under my bed at normal room temperature. For the high price I was shocked when the gingerbread zipper charm fell right off, the side seams split open, and the handles got damaged and lost their coating. Disney told me to contact Loungefly after 30 days passed, so I did. Loungefly said to contact Disney instead. After Disney refused to help, Loungefly basically said they don't know of any manufacturing problems and won't help. So if your expensive Loungefly bag breaks after a month you're out of luck. I tried asking what the realistic lifespan of these bags is since 2 months seems ridiculous but nobody answered. It's sad because the designs are actually really nice and I'd love to own more, but I can't justify the cost.