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If I could give this a negative rating, I would. Fair warning to anyone thinking about buying here. I ordered an item recently and it came all banged up in shipping. I contacted them asking for a simple exchange, and they shot me down based on their policy. I was ready to place another order, but this was my first and last time buying from them.

I've been waiting 5 months for just two small items. Today I finally got an email saying I'm getting a refund. Then I got a second email about a refund for something I never even ordered. When I checked the website, neither of the items I actually purchased are even listed there anymore. Really disappointed with how this turned out and I won't be shopping here again.

Despite all the negative reviews on here, I decided to give them a shot and ordered a Dunny. Getting it shipped from the States to the UK took only 9 days after I placed my order, and it arrived wrapped up beautifully in perfect condition.

I ordered multiple things that were pre-order. Once they shipped, it looks like they either went to the wrong address or got delivered somewhere else. I let them know what happened and now they're ignoring my emails. Looks like I'll have to contact my bank to sort this out. If you're thinking about pre-ordering from them, my advice is to just wait until things are actually in stock.

They responded quickly and with genuine understanding of my problem. As an apology for me losing a bunch of points due to my confusion about how their rewards program works, they offered me bonus points to make up for it. I didn't expect to get everything back, so getting anything was a nice gesture. Great experience overall.

Outstanding customer service. We needed to do an exchange and were worried it might be a pain. We were totally wrong. They got back to us quickly and got the return shipped out fast too. We'll definitely shop with them again.

I bought a Coraline doll last September and still haven't gotten it. When I tried to find out what's going on with my order, they pushed the delivery date back without explanation and said there's no way to get my money back. Their support team isn't helpful at all. I'd suggest keeping your money or shopping somewhere else because this isn't worth it.

I thought I got the wrong item in my order, so I reached out to customer support. I was really impressed by how fast they answered and how professional they were. The team member who helped me responded right away and was genuinely kind about the whole thing, showing zero frustration and offering real help with a friendly attitude. Turns out I actually got the right item after all, but their whole approach was just excellent. Really impressive response time, helpful communication, and a respectful tone throughout.

My order had some issues, and it took reaching out a couple times before the right people got back to me. But when they did, they went way above and beyond to fix it. Really grateful for how they handled things.

Don't ever order from this company unless you enjoy waiting over a year to get damaged, low-quality items that a school art class could make better. I waited 13 months for 2 plushies and when they showed up with no updates or tracking info, I only got one of them. Both were supposedly under the same order and tracking number, so I had no clue what was happening with the second one. The company is shockingly unprofessional and I'll never buy here again. It's really sad because they used to be decent. And just so you know, support still hasn't reached out about my missing item. Not that I care much at this point, but if I don't hear something soon, I'm taking legal action for their negligence. Pretty disappointing.

I'm pretty convinced their pre-orders are a scam. It took nearly half a year and jumping through hoops to finally get my money back. I've done plenty of pre-orders with other companies and nothing comes close to how bad this was. They kept pushing the shipping date further and further back. These aren't custom items either, just regular mass-produced stuff. That shouldn't take this long.

I made two separate purchases. The first one shipped out immediately and arrived in great shape. The second was a pre-order that was going to take a couple months. I ordered it back in November and totally forgot about it until February rolled around. I reached out and got a response super fast. They told me the item had come in and was ready to go out, with delivery in just a few weeks. When it showed up, the doll was absolutely perfect. Their customer service team was genuinely helpful, really kind, and answered everything right away. Definitely coming back to order more.

The customer service here is absolutely terrible. They shipped me the wrong item, forgot to include something else from my order, and did nothing about it until I disputed the charge with my bank. Even after that, they just kept asking me to drop the dispute without actually fixing anything. Eventually they sent the right item, but to the wrong address. My daughter still doesn't have her Christmas gift, and it's been over a month. This ranks as one of the worst shopping experiences I've ever had.

I ordered a 20th Anniversary Dunny for my vinyl figure collection and had it in my hands within 10 days. Really high quality piece. The box had a couple small dents on it, but otherwise I was happy with the purchase and the whole ordering process. Got myself a really cool collectible.

Got my 20th Anniversary Dunny for my vinyl collection in under 10 days. The quality is fantastic. There's a small ding on the box, but otherwise the whole experience was great. Really happy with this unique collectible.