Maccosmetics UK Coupons & Promo Codes

My friend and I visited the St Pancras location and had a consultation with the staff there. I'd never worn makeup before, so I appreciated how welcoming and knowledgeable the team was. They spent a lot of time explaining which products would work best for my skin and what shades to consider. Really great experience overall.

I paid 25 pounds for a makeup masterclass and felt really let down. I was hoping for hands-on learning where we could try products and get personalized advice, but instead we just sat and watched a makeup artist apply makeup on a model for an hour. About eight of us were just observing with no interaction or chance to practice. You can watch that same thing on YouTube for free. I left feeling like I wasted my money and time. Mac should really redesign how they run these classes. I also noticed the makeup artists wouldn't discuss other brands, which felt limiting. I think customers should get honest recommendations about all their options, not just what the company is selling. It felt more like a sales pitch than a real consultation.

The staff member at the Brixton counter was absolutely wonderful! She really knew her stuff when it came to Mac products and took the time to show me everything. Because she was so helpful and patient, I ended up buying more than I planned. Her guidance made me feel so much more confident using makeup. Seriously grateful for the excellent service!

Had an amazing experience at the Cambridge location. The makeup artist gave me a full hour session and did such a great job. She understood exactly what I wanted for a summer look and nailed both the eyeshadow and blush colors. Everything felt unhurried and professional, and I'm really happy with how it turned out. Definitely coming back soon.

I had such a great time shopping at the Brighton location recently. I needed help finding the right foundation shades and the staff member there was incredibly knowledgeable and patient. She really listened to what I was looking for and helped me pick out exactly what works for my skin. I left feeling totally confident about my purchases and really appreciated her expertise.

The service was really disappointing. I ordered two items online and paid the full amount upfront. After three weeks, only one arrived in an oversized box. The other was just missing. When I finally tracked down a customer service number, the first agent told me it wasn't in stock and that I should have been notified, which I wasn't. She said she'd process a refund but mentioned a system issue meant she had to call back in thirty minutes. Two hours went by with no call, so I called back and got a much more helpful agent named Alex. He explained that a refund had actually been requested days earlier but could take up to seven working days. So Mac kept 28 pounds of my money for weeks without any explanation. I won't be shopping with them again.

Really disappointed with the marketing approach here. Not interested in supporting this brand.

The customer service here was disappointing. Staff seemed more interested in looking good than actually helping customers or providing any real information.

Had a lipstick missing from my order, called customer service, and they got a replacement sent out immediately. It showed up within three days and everything went smoothly from start to finish.

A lipstick was missing from my order, so I gave them a call. They sent out a replacement right away and it arrived in just three days with zero hassle. Really pleased with how they handled it.

I ordered some foundation online and the transaction seemed to go through normally but I never got a confirmation email. My bank showed the charge had gone through, so I waited. When nothing arrived after several days, I checked their website instructions which said I'd get an email when it shipped. A week passed with no email and no product. Then I noticed the charge had been refunded, but no one from the company bothered to tell me what happened. As someone who shops online all the time, I find it shocking that such a big cosmetics company would handle their online customers this poorly. There are definitely better places to buy Mac products.

This company has been a huge letdown. I placed an order for the free lipstick deal and everything showed as in stock when I checked out. I got everything except that free lipstick. No one from customer service bothered to reach out or explain why. They should have sent an email when they realized it was out of stock instead of just not sending it. I'm really frustrated and plan to tell people about this experience online. You'd be better off buying Mac somewhere else.

Really frustrated with how they handled the free lipstick promotion last month. My order got cancelled on the second day saying they were out of stock, but they kept running ads for it on social media. I even saw people posting that they'd gotten multiple lipsticks. Customer service gave me 15% off, but then I heard some customers got a free spray bottle as an apology instead. Why not treat everyone the same? They should really limit these offers to one per person so everyone gets a fair shot.

Got sold on a lipstick promotion that turned out to be an issue. I placed my order around 6pm and they kept accepting orders throughout the day even though they must have known they couldn't fulfill them all. When I messaged customer service, they said they'd update me soon but then closed the chat after an hour without putting me on any kind of list. I couldn't even cancel my main order without going to the post office to return it. They also made the free lipstick offer England only, which seems unfair. The original email didn't even specify which item wasn't coming. They did eventually send me a replacement lipstick as a goodwill gesture, which helped make things right. Updated my rating because of that.

I was really impressed with how Mac Cosmetics handled my situation. It's rare to find a company that actually delivers on what they advertise and responds when customers have concerns. I got some misleading advice from staff once, and when I shared that feedback, a representative named Leanne from their consumer team was really apologetic. She saw that I've been a longtime customer and surprised me by sending me a free product in the mail. I was blown away by how they went the extra mile. Their product range is incredible for any makeup need, and their charity collection with no profit markup is truly unique compared to other retailers.