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I got quoted $135 for trading in my 2015 Macbook, which was in pretty good shape. I paid $15 out of pocket to ship it to them, and when they evaluated it, they said it had tons of scratches (it didn't) and that multiple feet were missing (only one was gone). In the end they offered me $20.25. Here's what you need to know: they have total control and can slash your device's value however they want. Your other option is paying to ship it back. My advice is simple: don't bother trading in your device with them.

I was in a bind when my moving company messed up, and I needed four iMacs right away for work. This place had exactly what I needed, plus they threw in free shipping and a free warranty. It was a no brainer. Since then I've been telling all my friends and family about them.

I sent my computer in for warranty service. They said they couldn't find any issues with it, but instead of sending it back to me, they went ahead and sold it. Then they shipped me a different unit that was completely beat up and damaged. When I called to complain, they basically told me to check the warranty terms. There's nothing in there saying they can sell your device if they can't reproduce a problem. They offered store credit as a solution, but why would I want to shop there again? Seriously, stay away from this company.

I bought a refurbished MacBook Pro last spring and it ran fine at first. Then out of nowhere it started acting up, and by summer it completely died.

Great! I've been shopping with them and their sister company for years now, and I really can't say I've ever had major problems. When smaller issues did pop up, they fixed them quickly and properly. If you want a dependable Apple retailer, I'd suggest them without hesitation.

For me the whole process was smooth and easy. They offered way more for my iPad trade-in than Apple would have. They gave me a quote, sent me a free shipping label, kept me updated the whole way through, and I got my check fast. Definitely would do business with them again.

Picked up a 2015 MacBook Air and it's been running strong the whole time I've had it. The battery did start declining after a couple years, but that makes sense for a machine that's pretty old and has been used.

They cancelled my prepaid order for a refurbished iPhone, probably because they oversold inventory. I ordered it on Saturday when they had a big promotion going, and by Monday it was cancelled. Now I'm waiting for my refund to come back, and meanwhile prices have gone up and delivery times are longer. Their average rating elsewhere was pretty low, so I probably should've seen this coming.

Selling my laptop through their trade-in service was a great experience. I got paid really quickly after they made their offer.

I've shopped here before and always been satisfied, but this last order changed that. I wanted something newer so I picked out a 13 inch Air from 2017 in very good condition off their website. Figuring it'd be solid, I grabbed a new battery too. When I opened the box I was hopeful, but then I noticed heavy wear marks on the base and a big scratch. The base was also bent in a corner, which should've been caught during the battery installation. But the real problem was the display cover, which had damage in both top corners so serious that the lid wouldn't shut right. I'm really let down that this item made it out of their facility in that kind of shape. It's totally damaged my faith in ordering from them again.

Over the past five years I've bought two iMacs, two MacPros, two MacMinis, and some keyboards and mice from them. Everything showed up matching their description and working perfectly. This is one of my go-to sites, I check it weekly hunting for good deals. They come highly recommended from me.

My experience was disappointing because the listing described the computer as being in fair condition, but when it showed up it was in really rough shape with tons of cracks. They said this kind of thing doesn't happen, and the cracks seemed to get worse during the shipping process. They did try to make things right, but I wasted a lot of time dealing with it.