About Madewell
Madewell is a brand that truly believes in the power of a great pair of jeans. Since 2006, their whole mission has been to create clothes that are both timeless and effortlessly cool. They see their designs as more than just clothing; they're a part of your life story, made to be lived in and loved for years.
While they're famous for their premium denim, their vision extends to creating foundational pieces that are high-quality, comfortable, and easy to wear every single day.
Redeeming Your Madewell Promo Code
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Find the items you want on Madewell.com and click "Add To Bag".
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Click "Continue to Checkout" on the pop-up window that appears on the right side of the screen or click the shopping bag icon on the top-right corner of the screen.
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When you get to the shopping bag page, look for the order summary and click “Add a Promo Code” under the order total.
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Paste your code into the box and click "Apply" to get your discount.
What To Do If Your Madewell Promo Code Isn't Working
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First, make sure you typed your Madewell discount code correctly.
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Ensure your cart meets any requirements, such as a minimum purchase amount.
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Be sure the promo code is still valid and hasn't expired.
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If you're still having trouble, try a different Madewell discount code from Retail Coupons.
Combining Madewell Coupons
Madewell only lets you use one promo code or discount per order. Because of this, it's a good idea to try different codes to see which one gives you the biggest savings on your purchase.
What Is the Madewell Shipping Policy?
Madewell ships to all 50 states, Washington, DC, U.S. P.O. Boxes, U.S. territories, and APO/FPO/DPO addresses. The shipping cost and speed depend on your loyalty status with the brand.
For those who are not loyalty members, the costs are as follows:
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Economy shipping costs $5.00 and takes about 10 business days.
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Standard shipping costs $7.00 and takes about 6 business days.
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Expedited shipping costs $15.00 and takes about 2–3 business days.
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Overnight shipping costs $25.00, with a delivery time that depends on when you place your order.
Keep in mind that if you are a Madewell Insider or a member of a higher tier, you can get free shipping on most orders. All delivery times start the business day after you place your order.
What Is the Madewell Return Policy?
Madewell has a flexible return policy for both online and in-store purchases in the U.S. You can return unworn, unwashed, or defective merchandise for a full refund or exchange within 30 days of the original purchase date.
For certain items, there are extra rules. Swimwear, bodysuits, and intimates must have their original tags and protective liners still attached. Beauty products can be returned as long as they are in new or gently used condition.
Keep in mind that some items are final sale and cannot be returned or exchanged. This includes anything that has been monogrammed, personalized, or altered.
Additionally, if you paid with cash in a retail store, you'll need the original receipt to get a refund. All refunds are issued to the original form of payment and may take up to two weeks to be processed.
Madewell Customer Service
Madewell’s customer service team is ready to help every day. You can call them in the U.S. at 866-544-1937 between 9 am and 9 pm ET.
If you prefer typing rather than calling, there’s a Live Chat option available daily from 7 am until 11:59 pm ET. You can also send an email anytime by filling out the “Contact Us” form on their site. Email support is great if your issue isn’t urgent.
When you contact them, having your order number ready helps things go faster. Whether it’s returns, shipping questions, or anything else, they aim to resolve your issue smoothly.
