Molton Brown Coupons & Promo Codes

Amanda at the Fenwicks Newcastle location totally impressed me with her service today. She went above and beyond to help me figure out what would work best for me. I ended up getting two great products and they threw in a complimentary promotional gift. Really excellent experience overall.

I will not shop with this company again because of how restrictive and unhelpful their return and exchange process is. I got my husband his usual Dark Leather EDP, and I also picked up a set of sample fragrances for him to try. He loved the Mesmerising scent, so we tried to return or exchange the others, but it turned out to be nearly impossible. The customer support basically doesn't exist.

As a regular shopper I'm writing this because I keep running into problems with my orders. This is now the third or fourth time items have been missing from what I ordered. My delivery today was missing the complimentary gift box packaging I selected during checkout and also the free sample I chose. It's clearly happening repeatedly in the packing department. What's worse is reaching customer service feels impossible. The phone hours listed don't seem to be accurate, and I've tried calling multiple times within those windows only to hear they're closed. I genuinely like the products, but these consistent shipping mistakes and the difficulty getting help have made online shopping frustrating. I submitted a request through their online form. UPDATE: They responded fairly quickly and sent me a gift bag with samples, which I appreciate. The resolution was good, but I hope they fix the systematic packing issues.

Ordered an opulent gift set and some shampoo and conditioner for a family member's Christmas present. I got notified about a potential delay which made me worry a bit, especially after checking some reviews online. The package showed up today, delivered by a really nice driver, and everything was packaged beautifully for the journey. The shampoo and conditioner came with tissue paper and a gift bag which was such a thoughtful touch for wrapping as presents. I also contacted customer service about the postage charge since the specific delivery day I paid for didn't work out. Kelly got back to me quickly with an apology and a refund for that fee. All things considered, the customer service was great and even though there was a delay, it still arrived in plenty of time for the holidays.

I've been a loyal customer for years, spending a considerable amount regularly. Recently I ordered five bottles for Christmas gifts and they arrived incredibly fast, which was great. Unfortunately they packed them in a box way too large for the items, so they shifted around during shipping and one bottle leaked. I let them know about the packaging problem, hoping they'd use it as feedback to improve. Instead they asked me to provide photos of the damage. I wasn't prepared to take pictures when I was covered in shower gel, so this felt unreasonable. The response was disappointing and honestly upsetting given how much I valued the brand. I don't feel motivated to get a replacement. I'm going to explore other companies to see if I can find something I enjoy as much, because the service really let me down.

Tried to buy some hand cream and wanted to proceed as a guest checkout. After finishing the purchase I was informed that my email was already in their system, which didn't work with what I wanted. Then before I could finalize anything, they asked for my date of birth, which made me uncomfortable. I don't understand why they need that information just to sell me hand cream. I ended up canceling and didn't complete the order.

Went to the York Christmas market today and decided to stop into the store for a candle as a treat, plus picked up some shampoo. Paid ninety five dollars for the candle and got home to discover it had already been used. The wax was significantly burned down and all three wicks showed signs of being lit. Someone clearly used it in the store and then put it back on the shelf for me to buy. I'm really upset about this. I'm not making a hundred and fifteen mile round trip to return it, but I definitely won't be shopping here again.

Had a wonderful visit to the Liverpool One location where Wayne helped me out. He was really knowledgeable about all the different products and always made me feel welcome. Whenever I needed help deciding what to get, he was there to assist. The gift wrapping he provided was truly beautiful and such a nice finishing touch. This type of service feels like having a personal shopper at a luxury store. Wayne is clearly a valued team member and makes shopping there a real pleasure. Appreciate the great experience!

Wayne at the Liverpool One location provided outstanding service that truly stood out. He demonstrated remarkable product knowledge and made me feel genuinely welcomed every time I came in. When I needed guidance picking items, he was always ready to help. The gift wrapping he did was absolutely gorgeous and showed real attention to detail. This is the kind of customer service that makes shopping feel like a luxury experience. Wayne is a real asset to the store and makes every visit enjoyable. Really grateful for the excellent treatment!

What a frustrating experience. I used to be a loyal customer but not anymore. I bought some small perfumes recently and my order arrived incomplete. I reached out to customer service asking about the missing item and they said I'd get a refund. Three weeks went by with nothing happening. When I contacted them again they acted like it was the first time hearing about it and kept asking if the package arrived intact. I said yes but explained the strawberry perfume wasn't in it. They said they'd look into it and get back to me. That never happened the first time. I had to follow up again and somehow they asked the same question about whether the package was intact. At that point I felt like I was being given the runaround. Today I got a response but it was completely dismissive, essentially saying they reviewed the security footage and the package was packed correctly, and they won't give me a refund or replacement. Plus they closed my account and won't take orders from me anymore.

The products themselves are solid, but there's a frustrating disconnect with the marketing. I keep getting emails promoting amazing deals on the European site, yet when I try to order from Italy, which is obviously in Europe, I can't complete my purchase there. Instead I'm directed to the Italian version which doesn't have those same special offers. It's confusing and disappointing.

Got the wrong items shipped to me and have reached out twice by phone and once by email with pictures showing what came in the box instead of what I ordered. Haven't heard anything back. This is really unacceptable, especially from a brand that positions itself as premium.

After reading some of the other reviews on here I was curious if I was dealing with the same place! My order did get held up around Black Friday, but I was able to get in touch with someone about it. When it finally arrived, one item was incorrect, so I sent an email with a photo. Not only did I get an email response but they actually called me too, and sent out the right item right away. Maybe I just got lucky, but my experience was genuinely positive.

Picked something up at the retail park location in Cannock and the staff were really friendly and helpful. On top of that, I got a full size body cream for just five pounds as a bonus, which was a nice surprise. I always make sure to visit whenever I'm in the area.

I stopped by the Regent Street location and had an amazing experience. Rhiann delivered top notch customer service that really impressed me. She was warm, friendly, and clearly an excellent employee who's a real benefit to the company.