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This was my first cruise and my last. The negatives far outweighed any positives. Upon arriving at the ship, I was hit with a horrible smell that nearly made me sick. There were crowds everywhere and passengers were acting poorly, with kids running around wild. The buffet and dining areas were chaotic, people bumping into you constantly. I witnessed someone using the drinking water dispenser to wash his hands. Our room wasn't even ready when we arrived and it was filthy. The shower was so tiny I could barely move around in it. There were many additional problems that I'd rather not discuss. I just want to forget this entire experience and move on.

I wanted to provide a detailed review, but I can't in good conscience. MSC admitted they charged me twice for internet access, and they said it couldn't be fixed while sailing. The guest services team gave me an incorrect email address, and it's been ten months since the cruise ended and I still haven't received my refund. The customer support has been abysmal.

I wish I could say this was wonderful, but it wasn't. The massage itself was excellent, but the women working the front desk were awful and unprofessional. Do extensive research and get all the details before committing to any services here. We won't be returning. The thermal spa area was the only highlight, but it's not enough to justify visiting this facility.

My stay on the MSC Meravilglia was the worst holiday experience imaginable. I was essentially trapped in my room, got food poisoning, and everything served was frigid. While the private island location itself was quite nice, it took forever to get a drink or any assistance. The food was all pre-prepared and left sitting around. Hot items like sandwiches, frankfurters, seafood, and fries were displayed on counters and served at refrigerator temperature. A large number of guests became ill from the food and cleanliness standards. In the men's facilities, several sinks were broken. Hand sanitizer stations throughout the vessel were non-functional. Overall, the hygiene was unacceptable and food safety was severely compromised.

The MSC Meravilglia was the worst vacation I could have imagined. We were confined to our rooms, suffered from food poisoning, and the meals were served ice cold. The private island location was beautiful, but getting refreshments or any help took forever. All the food was prepared in advance and just sat there. Burgers, hot dogs, fish, and fries were left sitting out and served cold like they came from a refrigerator. Many passengers got sick because of the food and sanitation conditions. The men's restrooms had multiple sinks that didn't function. The hand sanitizer dispensers throughout the ship weren't working. The whole experience was marked by poor cleanliness and unsafe food handling.

We had a Baltic cruise reservation with MSC for June 2026 that we ultimately cancelled. My husband called twice to arrange ground transportation from the airport to the vessel. The first rep told him it wasn't ready but would be thirty dollars per person once it was available, and to call back in fourteen days. He did exactly that. The representative he reached the second time lacked confidence and seemed confused by basic inquiries. Inexplicably, this person quoted him eight hundred dollars for the same transportation. My husband referenced the earlier conversation and the thirty dollar price he'd been given. The rep got increasingly flustered. My husband requested his supervisor. He was transferred to guest complaints, and the call went downhill from there. My husband directly asked if he'd been given false information about the original price, and the rep became defensive, suggesting he was being aggressive with her. My husband said this whole situation might prompt them to cancel, and her answer was simply that was their choice. We felt zero concern for our situation or any genuine help with our questions. We're well-traveled and have sailed with other cruise lines before. This was completely unacceptable. We chose not to proceed with the booking.

Our Baltic cruise booking with MSC for June 2026 was canceled following a truly awful interaction. My husband contacted them twice about ground transportation from the airport. Initially, a representative said they couldn't set that up yet, but when available, it would cost approximately thirty per person. She suggested he reach out again after two weeks. He did. The second person he spoke with seemed uncertain and struggled to answer straightforward questions. Somehow, he ended up being quoted eight hundred dollars for the same service. My husband pointed out the prior quote and asked for clarification. The rep became increasingly uncomfortable. My husband requested to speak to someone in charge and was routed to the complaints division. The situation deteriorated further. When my husband asked if the original agent had misled him, the rep accused him of being inappropriate with her. My husband responded that this poor interaction might cause them to withdraw, and her response was that it was their decision. No empathy. No willingness to help. No attempts to address our questions. As regular travelers with experience on many cruise companies, we found this wholly unacceptable. We cancelled the reservation.

We had booked a Baltic cruise with MSC scheduled for June 2026. My husband reached out twice to set up airport transportation to the ship. The first representative said it wasn't available yet but quoted thirty dollars per person once it was. They told him to contact them in a couple weeks. When he called back as instructed, the next agent seemed uncertain and gave confusing answers to basic questions. At one point, that same rep mentioned the transportation would be eight hundred dollars. My husband brought up the earlier conversation and the thirty dollar price, and the agent became even more frustrated. My husband asked to speak with management and was transferred to customer relations. Things got worse from there. My husband asked whether he'd been given inaccurate information about the price, and the rep got defensive, claiming he was being hostile toward her. He explained that this terrible interaction might cause us to cancel, and she simply said that was up to us. The entire exchange was deeply frustrating. We felt no genuine effort to resolve our concerns or help us. We're seasoned travelers who've been on multiple cruise lines before, and this experience was unacceptable. We ultimately decided not to take the trip.

The staff members were courteous and gracious, scoring points there. But sailing on the Poesia was ultimately unsatisfying. The cabins felt cramped and weren't especially clean. The expenses were my biggest complaint. They charge one euro from every passenger for their foundation, and while they call it a donation, it's absolutely not optional. I find that principle objectionable. Without a drink package, expect a 15% surcharge applied to everything, and they sneak it in with the small print. Soft drinks exceed four pounds. Water isn't free, not even at the fitness center. The shuttle bus from the port was fifteen euros each, but we got a taxi to the same spot for ten euros per person roundtrip, which was considerably cheaper. Everything costs far too much on this vessel. Entertainment was acceptable but forgettable, though the crew's talent showcase was genuinely good.

The team members were lovely and courteous, which was nice. But my experience on the Poesia was disappointing overall. The staterooms felt confined and weren't particularly well maintained. The cost of everything was the biggest problem. They charge one euro per passenger for their foundation, which they call a donation but it's absolutely mandatory. That's wrong and I said so. If you don't have a beverages package, they tack on 15% no matter what, and they hide this in the fine print. Sodas run over four pounds each. Even drinking water costs extra, including at the gym. The shuttle service at the port charged fifteen euros each, but we found a taxi for ten euros per person both ways, which made way more sense. Pretty much everything on this ship is outrageously overpriced. The shows were fine, nothing spectacular, but the crew's talent night was genuinely entertaining.

The crew members were genuinely pleasant and respectful. However, the Poesia itself left much to be desired. The cabins felt cramped and weren't very clean. The pricing structure was absolutely infuriating. That mandatory one euro per person charge for the MSC Foundation disgusted me. It's not voluntary like they claim. Then there's the sneaky 15% service charge added to every drink, even when you order at the bar yourself. A single soda costs over four pounds. You have to pay for water, even at the fitness center. When we needed the shuttle bus at port, it was fifteen euros per person, so for four of us that was expensive. We took a taxi instead for ten euros each way, which was a better deal. Every single thing priced on this ship seems designed to drain your wallet. The entertainment was decent enough, nothing special, but the staff talent show was actually fun to watch.

The greeting I received at the Aurea Spa was wonderfully warm and I didn't have to wait long at all. I had an incredible massage experience with a spa professional on the MSC Poesia that was both deeply relaxing and truly effective. It was honestly the best treatment I've had. Throughout the session, she continuously checked on my comfort and made sure everything felt right. The experience was delightful and lasted almost an hour. I couldn't wait and booked another appointment for the next day. The positive energy and therapeutic touch made all the difference. I'm very grateful.

The staff at the Aurea Spa reception greeted me warmly and I didn't have a long wait. The therapeutic session with a practitioner onboard the MSC Poesia was incredibly calming and powerful! Honestly, it was the finest I've ever experienced. She continuously checked in to make sure I was comfortable. The session lasted nearly an hour and was thoroughly enjoyable. I immediately scheduled another appointment. Her skill and technique are truly remarkable. Much appreciated.

This was our very first cruise and we selected the MSC World Europa. What an absolutely gorgeous vessel! We boarded in June 2023 and the check-in process in Barcelona was seamless. The experience was remarkable from start to finish. The ship was impeccably maintained. The meals in the buffet areas, main dining rooms, and specialty restaurants were exceptional. The crew members were consistently friendly and welcoming. Every request was handled without hesitation. Our cabin attendant made our trip truly memorable with his warmth and enthusiasm. Our balcony room was immaculate. I also want to recognize the exceptional service from the restaurant staff, dining room servers, and other crew members who went above and beyond. The team you have onboard is outstanding. We're already looking forward to our next MSC voyage scheduled for later in the year. Thank you for making our first cruise experience perfect!

Our very first cruise in May 2017 sailing from Cape Town to Venice was an absolutely enchanting experience. The crew, service staff, and entertainment team all worked incredibly hard to make sure we had a fantastic time. We had booked another ten day voyage heading to Casablanca in September, but unfortunately had to cancel due to a family health situation. Perhaps we'll get another opportunity down the road. I think MSC represents outstanding value for the price.