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I placed my order on the 11th and they said it would arrive by the 19th. Today is the 16th and the app claimed it arrived, which is obviously false. When I contacted their support team, they told me it hasn't even shipped yet and will take 4 to 10 more days. I need this for an event on the 20th and I even paid for expedited shipping. I'm really upset with their service and haven't heard back after asking for a refund if they can't deliver by the 19th.

I think a lot of the negative reviews come from people who were frustrated during Christmas and expected shipping as fast as Amazon. Here's what happened when I ordered several items recently. You should know that this shop probably uses different sellers on the same platform, so your order might come in multiple shipments from different places around the world. I got three separate shipping confirmations with tracking numbers I could follow in the app. Everything showed up within a week and was well packaged. Even if it had taken longer, that would've made sense since some packages were coming from overseas. The products were mostly what I expected. I'm giving 4 stars because the prices feel a bit high for the quality, but that's pretty normal for licensed merchandise like this.

This is a scam. My order hasn't shipped after weeks and they're ignoring my emails asking them to cancel and refund my money.

This was a nightmare experience. I ordered several items for Christmas on December 1st and they mailed me someone else's personalized mugs instead of mine. After sending many emails, we finally got our order on January 9th. I was really looking forward to enjoying these items with my daughter for the holidays since we love the shows. The mugs were supposed to be our Christmas gifts but we missed Christmas entirely. If your order gets messed up, be prepared for weeks of emails back and forth to get it fixed. And don't even think about getting a refund easily. They want to offer you a discount on future orders instead. I was planning to buy more merchandise in the future but after this I won't be. Now when people ask where I got something, I tell them to shop anywhere but here. The whole ordeal took about 7 weeks from when I ordered on December 1st until January 18th when things were finally mostly resolved. I'm exhausted from dealing with this.

I'm really disappointed with this shop. It's surprising that such a well-known brand would have such a poorly run store. I ordered in early December and they promised delivery before Christmas. It's now the 27th and I still haven't gotten anything. I tried reaching out on December 23rd but got no response. On top of that, the prices are way too high. The Lego sets are marked up at least 40% compared to what Lego charges directly. I have nothing positive to share about this experience.

The customer service here is basically nonexistent. The site said my item would arrive before Christmas and I ordered on December 16th. When it hadn't shipped by December 18th, I tried contacting them multiple ways - email, website chat, phone calls. By Christmas Eve, still no returned calls, no answered emails, no response from my messages, and the item never shipped. I had to dispute the charge with my credit card.

This appears to be a scam site. Customer support won't actually help you, just a bot that says they're currently unavailable.

Very disappointed with the shipping and support here. I placed an order on December 6th and it's December 17th now with no delivery. I sent a follow-up message on the 16th and haven't heard back. The service and shipping speed are unacceptable. Netflix, if you're paying attention to what customers are saying, you need to make some changes. I won't be shopping here again.

The prices here are absolutely ridiculous. I foolishly bought some merchandise for my daughter and expected at least decent quality for what I was paying. It arrived late with no notification. To top it all off, the quality was terrible. The fabric was thin, worn looking, and the print was awful. I feel completely ripped off. Don't shop here. For anyone looking for similar merchandise, Zara and Next have better quality options with official licensing at much better prices.

Don't buy from this place. After waiting 9 days to hear back from customer service, they offered either a refund or resending my order. I asked for the refund but they wouldn't include the shipping cost even though shipping was the actual problem. It's a waste of money. I got caught up in what looked like a good deal and trusted the Netflix name without checking reviews first. Now I'm regretting it. They said my order shipped 16 days ago but the tracking isn't working and there's zero updates. I emailed but got no response.

I didn't have the same negative experience as others seem to have. Maybe it depends on where you're located? My main issue was that they didn't give a specific delivery date. I was worried about my order when I saw 'unfulfilled' in the tracking and thought it might have been cancelled. I emailed them and got a response after 4 days that explained what it meant. They apologized for the delay and gave me a tracking number so I could follow it the whole way. Delivery took 8 days, which was one day later than I needed for a birthday. If they'd been upfront about timing, I wouldn't have stressed. The product quality was good. I'd order again but maybe not with such a tight deadline like I did this time.

I ordered something and never got a tracking number even after a week. It took 5 more days to hear from them. They said tracking could take 10 days to arrive, and then another 8 business days after that for shipping. That's a month total for a simple youth shirt that costs twice what similar ones go for on Amazon. It's crazy that Netflix would partner with this third party company to run their shop. Honestly feels like a scam.

Why have a chat option if it's not available during business hours? When you use the ticket system, you just get generic template responses. My product review also wasn't posted on the site. I ended up contacting the parent company directly just to get any kind of answer.

Awful experience with this store. It's operated by a third party that provides terrible service. The merchandise quality is really poor and if something breaks they won't help you at all. They claim everything is final sale with only 30 days to return, but they take forever to even respond to your emails.

I purchased a gift card and never got the information for it. When I tried setting up an account, I didn't receive any confirmation emails. There's a button to resend the card but it doesn't work. This feels like a scam and I'm warning others to stay away.