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My Ogio layover bag fell apart during my third trip. I sent it back a couple months ago and I'm still waiting for my money back after over a month. I've called and emailed them repeatedly, and they keep telling me the refund is coming soon. This is terrible service. Skip buying from them directly.

I purchased a large travel bag online and it wasn't inexpensive. It arrived in good condition and seemed like a solid buy at first. On the second time I used it, the handle snapped off. Since then I haven't been able to reach anyone in customer service, whether by email or phone. When I did get someone on the line, they put me on hold, transferred me somewhere else, and then hung up on me. I'd recommend looking elsewhere.

Heads up: if you buy their stuff from a retailer instead of directly from them, they won't help you. My backpack's strap ripped out the third time I used it and they told me to contact the retailer since I didn't buy from them. What a useless company with a garbage product that they won't even stand behind.

Amazing customer service experience! My wheels on my 9800 broke and I asked about getting a replacement wheel set. Instead of just sending wheels, they shipped me a completely brand new bag! Really impressed.

We grabbed two Ogio Rig 9800 bags and the workmanship is excellent, really solid and durable. At over 230 pounds each, they're not cheap. The problem is that when the bag isn't packed full, everything inside shifts around like it's in a dryer. There are no interior straps to keep things in place, which you'd think would come standard on a bag at this price point. I've reached out to Ogio UK twice via email about possible fixes and haven't heard back. For a premium bag, I expected better support.

After playing golf for thirty-six years, the Ogio Silencer is hands down the worst golf bag I've ever used. The locking compartments that seemed smart on paper don't work well in practice. You constantly have to wiggle clubs around to get them to lock properly, and they don't slide in smoothly. The rubber flaps over the slots are poorly designed and will deteriorate quickly. Stability is another issue, mine has tipped off the trolley multiple times because there's no locking system at the base. The upper straps they included don't really help. Having fifteen compartments makes zero sense. The putter slot is way too small and positioned at the bottom when on a trolley, totally surrounded by irons and hard to reach. The umbrella holder is awkwardly placed and gets in the way when you're grabbing clubs. In the one round I played with it, I ended up putting my putter at the top instead, which created a clash with the umbrella setup. The pockets are adequate but nothing special or creative.

The support from OGIO has been outstanding. My golf bag had a zipper fail and within an hour of contacting them they had me set up with a brand new replacement. These guys really know how to take care of customers. I'm impressed with the level of service and will definitely stick with Ogio products going forward. Great work.

I tried to buy a couple backpacks on sale but ran into payment issues. The company told me my card information was invalid and that the bank rejected the transaction. Well, thanks bank for the heads up! Based on reading other reviews, it sounds like my bank protected me from a bad experience. This outfit seems like bad news all around.

I thought I was getting a quality, durable Ogio bag but it turned out to be surprisingly fragile. The first time I flew with it, the luggage carousel damaged it. Disappointed by how delicate it was, I reached out to Ogio, but they quickly shot me down and pointed me to their warranty terms saying they weren't responsible. If you want a pricey bag that can't handle a single flight without getting damaged, this is your brand. Based on what I've seen, Ogio bags are overpriced and not built to last.

I got a golf club about a month ago. When it showed up it was damaged and the shaft was wrong. I've sent over half a dozen emails and called every day for a week straight but can't get through to anyone who can actually fix the problem. Be warned about this company.

Their warranty hardly makes any difference. Instead of swapping out a defective product with the same or equivalent model, they just offer a forty percent discount code to use on their website. That's not really helpful when something is broken.

I ordered an Ogio Silencer golf bag as a Christmas present back in November and haven't heard anything. Three weeks later I called to check on it and found out it was on backorder. They said it would arrive in early January, then late January, then February 9th, and now they're saying maybe end of February. Customer service is basically nonexistent.

I ordered something with next day delivery but two days went by without any updates. When I checked my account online, I saw the order had been cancelled without me being notified.

The customer service here is the absolute worst, and their warranty is basically fake. I rely on my Rig 9800 bag, but when issues come up, they treat the warranty differently depending on who you are. Other customers have the same problems and get help, but they won't do anything for me. This is hands down the poorest service I've ever had to deal with.

Don't count on Ogio's so-called lifetime warranty. I bought a wheeled briefcase-style bag in Australia that had a manufacturing defect right out of the box. The main handle was attached with cheap plastic that snapped during normal use, making the whole bag unusable. When I tried to get help under their lifetime warranty, things got complicated because the distributor had changed between when I bought it and when I contacted them. I still have my receipt, which is what their warranty requires, but the new distributor and the US headquarters both refused to help. The lifetime warranty is just marketing hype, not a real guarantee.