About OMIO
OMIO, formerly known as GoEuro, is the world's leading multi-modal transportation platform. Its mission is to simplify travel planning across Europe and beyond. The platform brings together over 1,000 providers of trains, buses, flights, and ferries.
The OMIO website and mobile app allow travelers to compare prices, durations, and routes in one seamless search. This process eliminates the frustration of checking multiple carrier sites. It is built for the modern, digitally-savvy traveler, providing transparent pricing and mobile ticketing.
OMIO helps millions of users travel effortlessly, making sure they find the best, most convenient, and often cheapest route possible. By putting all travel options in one place, OMIO empowers users to travel on their own terms.
How to Redeem OMIO Discount Codes
- On the OMIO website or app, search for your route (train, bus, or flight) and select your preferred ticket option from the comparison results.
- Proceed to the checkout page where you enter all required passenger and contact information.
- On the payment summary page, look for the field labeled "Enter Voucher Code".
- Carefully enter your code into the box and click the "Apply" button.
Omio Ticket Change and Cancellation Policy
OMIO acts as an intermediary, which means the flexibility of your booking is primarily determined by two factors: the specific fare type you select and the policies of the underlying travel operator (train, bus, or airline).
Changing or Exchanging a Ticket
To change your departure date or time, you should always start by checking the 'Your Bookings' section of the OMIO website or app.
Changes are generally only permitted if you purchased an exchangeable fare type. Discounted fares (like "Advance" train tickets) are often non-changeable.
If your fare permits it, you can check availability for your preferred itinerary online. Any applicable change fees from the carrier will be shown before you confirm the modification.
It is generally not possible to change the name or ID number on a ticket once booked. If there is a minor error, it may be accepted by the carrier, but this is not guaranteed.
Cancellation and Refund Eligibility
Eligibility for a refund depends entirely on the fare's terms and whether you added the Omio Flex option.
- Standard Refundable Fare: If you purchased a fully refundable fare, you can generally cancel the ticket through the 'Your Bookings' page. The refund total, including any cancellation fees imposed by the operator, will be displayed before you confirm.
- Non-Refundable Fare: These tickets (often the cheapest ones) cannot be canceled or refunded unless the journey is disrupted (e.g., cancelled by the carrier).
- Omio Flex (Recommended Add-on): This feature, powered by a third-party insurtech partner, allows you to cancel for any reason (no questions asked) and receive up to 80–100% of your ticket price back, depending on your route and carrier. This option can usually be added during checkout and extends the cancellation window until shortly before departure (often up to 15 minutes for bus/train).
Always check the specific validity and fare conditions found in your confirmation email or the booking details within the OMIO App—this is the final authority on what changes are allowed.
Contact OMIO
The most effective way to reach OMIO Customer Service is through the dedicated Help Center. Submitting a request this way allows their team to route your query (e.g., ticket change, refund claim) directly to the appropriate specialist.
For privacy and data-related inquiries, customers can email the Data Protection Officer directly at: [email protected].
FAQs
1. How far in advance can I book a ticket?
The booking window depends entirely on the travel company and the mode of transport. Flights can often be booked a year or more in advance.
Trains are typically released in batches, often three to six months ahead of the travel date, though this varies by country and operator.
2. Do I need to print my ticket?
No. If a mobile ticket (an e-ticket with a scannable QR code) is available for your route, it will be stored directly in the Omio App under 'Your Bookings.' These are often available offline and do not require printing.
3. Who do I contact if my train or bus is delayed or canceled?
Since Omio is a booking agent, the actual responsibility for the journey rests with the operator. Contact the transport operator (Amtrak, Greyhound, etc.) directly, as they are on-site and handle all real-time operational decisions. For a refund, contact Omio Customer Service first.
