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Really happy with the pants and clothing I've gotten. The quality is fantastic and I'm a repeat customer. Also want to give a shout out to their customer service team, especially Liv. She went above and beyond by looking up style numbers from pants I bought five years ago to find that exact same product and suggest a newer version that matches. She was professional, knowledgeable, helpful and genuinely nice. That's service done right.

Prana ships via OnTrac and honestly it's the worst. No tracking updates, items go missing, you name it. When something goes wrong they make you wait a full week for them to investigate, then they just send it out again with OnTrac. It's like watching the same movie twice. If Prana keeps using OnTrac I'm done ordering from them. Their delivery is that bad.

Really disappointed. I returned four items but only got refunded for two. Called customer service expecting a quick fix and the person said they'd check with the warehouse like it was some separate company. They promised to email me follow up information that never came. A few days later I emailed again and got the same runaround with another promise of follow-up and nothing happened. Then I tried their chat support and was flat out told they wouldn't give me a full refund. I definitely sent all four items back. Their return process is broken and they're taking advantage of customers. This is the worst online shopping experience I've ever had.

The pants feel good to wear, so I grabbed three pairs in May. Haven't worn them much since it's been hot out. But on my second wearing during a trip abroad the pants started pilling and got a snag on the leg. When I mentioned it to Prana they brushed it off as normal wear. Come on, pants from Sears are more durable than this. Be careful before buying.

Got a couple pairs of Zion pants from Prana and they're pretty solid overall. Quality feels good and they look great. My only real complaint is that the last belt loop is noticeably smaller than all the others, which is annoying when trying to thread a standard 1.5 inch belt through it. This design choice just doesn't make sense and it's frustrating since everything else about the pants is really nice. Wish they'd fix that one issue.

I bought Mojo Shorts in 2021 because the brand advertised a lifetime warranty, which gave me confidence to spend a lot of money on their gear. Fast forward to 2025 and a small hole shows up despite me caring for them properly. I submitted a claim and got stonewalled with contradictory excuses. First they claimed a 3-year warranty that wasn't there when I purchased. When I called that out, they switched to blaming normal wear and tear. No repair offer, no replacement, nothing. Just automated responses and a closed case with no way to respond. I've filed complaints with the BBB, California AG, and the FTC because their pattern is clear: they'll shift their story however they need to avoid helping customers. Other negative reviews show this isn't unique. This company doesn't stand behind what it sells anymore.

I'm done with this brand. Every expensive shirt I've bought from them over the years ends up permanently stained from regular everyday wear. Nothing unusual like gardening or rough activities. Their high-priced stuff just doesn't hold up. My latest purchase I wore literally twice and it's totally ruined. I've spent a ton on clothes from them and gotten nothing but disappointment. Other brands at lower prices don't do this.

Leaving one star because I can't go lower. Ordered pants that got delivered to the wrong address so they never made it to me. I tried contacting Prana support and got back what looked like an automated computer response saying my case was closed. Customer service here is basically nonexistent. I'd say skip shopping with Prana altogether.

The products are poorly made and the people helping customers are unhelpful.

First time at the Sawgrass store and the staff was absolutely fantastic. Chris was incredibly nice and patient while I tried on different pieces and went through everything in the store. He kept track of items for me and answered every question I had about the products and the shop itself. Really hope they keep this location and Chris around.

Ordered something mid-November and by mid-December still had nothing. Called to check on it and found out it's backordered until mid-January. Really frustrating since I could've grabbed Black Friday deals and been wearing it by now. Prana never reached out to let me know any of this, and honestly they didn't seem bothered about the situation at all.

Just because I buy something doesn't mean I want to get sent your catalog. It's wasteful and honestly kind of rude. Mine went straight to the trash.

Got a shipment notification on June 26 saying my item was sent and was told to hang tight. Never showed up. Hit up customer service and they told me to be patient while they looked into it. Wait, shouldn't they have already checked before telling me to wait? That's literally what tracking is for. I'm glad I held out for a deep discount before ordering because this company already seemed sketchy with all their social media ads. Turns out they're exactly what I thought.

I bought two pairs of pants from them a decade ago and used them pretty heavily for rock climbing. One pair held up great the entire time. Just recently grabbed two more pairs and they literally fell apart in under two weeks with the same usage. The only explanation is they switched to cheaper manufacturing and lower quality materials while keeping prices exactly the same. Not worth it.

Worst experience ever. $90 pants ripped after just one day on a hiking trip. I talked to three different customer service people and they all said the warranty only covers manufacturer defects. Like okay, but what about the actual durability of your products? Your $90 Koen pants are basically a one time wear item. Would never purchase from them again.