Ralph Lauren Coupons & Promo Codes

The linen quality on their men's shirts has gone downhill. These things start falling apart after just a few months, and they're charging $249 for them. You can find much better options elsewhere for that price. The brand used to stand for real craftsmanship and style, but not anymore.

Both the clothes and the support are absolutely shocking. I don't really have much else to add. The whole brand is just terrible.

Both the merchandise and their help team are absolutely terrible. There's really nothing positive I can say about this company. It's genuinely awful all around.

I've been buying from Ralph Lauren for over 20 years and this is the first time I've been seriously disappointed. I ordered a cap and paid extra for expedited shipping for an upcoming getaway. What arrived was absolutely nothing like the website pictures. The fabric looked low quality, the shape was wrong, and the color was way off from what was shown. It genuinely doesn't look like authentic Ralph Lauren. I was concerned enough to question if it was real. Even after sending photos and explaining my problem, they insisted it was correct and offered just a partial refund without a return. For someone who's been loyal this long, that answer was infuriating. I would never have bought it if I'd known about these issues. The paid expedited delivery was totally wasted.

After being a loyal customer for more than two decades, I'm genuinely let down for the first time. I bought a cap from their website and paid extra for rush delivery because I had a vacation coming up. Unfortunately, what showed up was totally different from what the website displayed. The workmanship felt cheap, the fit was off, and the shade didn't match the picture. It really didn't look like an authentic premium product. I submitted pictures and details about my concerns, but they said it was designed that way and would only give me a small refund unless I sent it back. Given how long I've been a customer, this response felt shocking. If I'd known about the quality issues ahead of time, I never would have placed the order. And that expedited delivery ended up being pointless.

I've been shopping with Ralph Lauren for over two decades, and this was my first real letdown from them. I ordered a baseball cap online and paid extra for faster shipping since I needed it before a trip. When it arrived, it was nothing like what showed up in the photos. The construction looked cheap, it didn't fit right, and the color was totally different. Honestly, it didn't even feel like an authentic Ralph Lauren product. I had serious doubts about whether it was real. I sent pictures and explained the issues clearly, but they basically said it was fine and only offered a tiny partial refund if I shipped it back. That response was really disappointing after being loyal for so long. Looking back, I wish I'd known about the quality problems before ordering. The expedited shipping made it even worse.

I returned items with their prepaid label through the shipping company. It got to a hub and then tracking stopped updating. When I contacted them about it, they said they won't cover return shipping problems. Being in business and shipping myself, I understand they have insurance coverage for this. Nobody I know would ever hold a buyer responsible for carrier issues, particularly when they didn't pay for the shipping and therefore no insurance coverage. They're directing me to contact my bank instead. I even spoke to a supervisor with zero luck. Completely unacceptable.

Used their prepaid shipping to send back some items. The carrier picked it up and tracking shows it moved to another distribution point where it completely stalled. Their team told me they have no responsibility for carrier problems during returns. As a business owner who also ships products, I know they definitely have coverage for these cases. They can't pass the buck to customers, especially when the customer didn't foot the bill for shipping or insurance. They're expecting me to call my credit card company instead. A manager also refused to help. This is just wrong.

Shipped back some clothing using their prepaid label through the carrier. My tracking shows it arrived at a sorting facility and then just stopped moving. When I reached out to them, they basically said it's not their concern. As someone who runs a business and ships products, I know they carry insurance for this exact situation. We would never blame a customer for issues with the delivery company, especially when they didn't pay for the shipment in the first place. They're telling me to call my card issuer instead. I even spoke with a manager and got nowhere. This is completely ridiculous.

Returned a polo that clearly shows as delivered at their warehouse, yet the refund never came through. I've emailed their support team repeatedly. It's hard to believe a major international brand like this would pull something so sketchy. Absolutely shameful.

Sent back a polo shirt months ago that showed up at their distribution center, but I'm still waiting for my money back. I've sent countless messages to customer support with zero response. Really can't believe a huge brand like Ralph Lauren would treat people this way. Totally unacceptable.

Still haven't gotten my refund, and now their support team keeps saying they're having system issues. I paid in mid-July and it's now early August with still no answer. The shipment never left a pickup location because of problems with the carrier locker service. This has been the worst customer service experience I've ever had.

Stopped by the Manchester store and those two workers were absolutely fantastic. I tried on tons of different items and they helped with everything, even bringing my niece some drinks and a treat. Most stores could really benefit from watching how well these employees handle customers. Excellent work by both of them.

Visited the Manchester location and the two staff members there were incredibly helpful. I tried on a ton of stuff and they didn't complain about anything, even got my niece some beverages and a snack. Other retailers could learn from how these ladies do business. Really impressed.

Shopping online was straightforward, delivery was quick, and the products are excellent quality as expected.