24 Hour Fitness operates fitness centers offering gym equipment, group fitness classes, personal training, and amenities including pools and steam rooms. This page aggregates shopper ratings and reviews to help you understand member experiences and facility conditions across locations.
24 Hour Fitness Reviews
2.0
15 reviews
What Shoppers Say About 24 Hour Fitness
Created with AI, based on recent reviews
24 Hour Fitness receives a 2.0 out of 5 rating from 15 shoppers, with a significant majority expressing dissatisfaction. The most common complaints center on poor facility maintenance, with multiple reviewers reporting broken equipment that remains unrepaired for months, unsanitary conditions including dirty shower areas and pool sections, and inadequate equipment quantities for classes. Additional issues include billing problems where members report continued charges after cancellation requests, unreliable personal training services, security concerns related to locker break-ins, and a general perception that management is unwilling to invest in necessary repairs and upkeep.
A small segment of reviewers rate the gym positively, suggesting some locations or experiences are acceptable, though these positive reviews are significantly outnumbered. Even long-term members of over 30 years report that facility conditions have deteriorated notably. The recurring theme across negative reviews is that paying members feel their monthly fees are not justified given the current state of equipment functionality, cleanliness, and overall facility management.
Customer Reviews (15)
Sorted by: Most recentTom J.Jan 18, 2023
I've been coming here for about a year now. The locker system doesn't work reliably. There are constantly people just sitting on the gym equipment taking selfies rather than actually using them. It feels like a waste of money when staff does nothing about it and just lets those people stay there, wasting everyone else's time.
Christine L.Jun 10, 2022
The location on Lemon Street in Anaheim is really disappointing. The whole gym is dirty with paper towels scattered all over the place, including in the women's restroom. It's also colder than it should be while you're working out. Honestly, the whole place feels run down and neglected.
Anthony C.May 9, 2022
I've had the chance to work with multiple 24 Hour Fitness locations across California and the experience has been consistently positive. The staff treated me great with respect every time. They have solid equipment and a really positive atmosphere around fitness. The personal trainers are skilled, and the management team was super helpful!
24 Hour Fitness Review FAQ
How is the 2.0 rating calculated?
The rating is calculated from all verified member reviews submitted to RetailCoupons.com. The average shown reflects the overall satisfaction level across all reviewers, with ratings ranging from 1 to 5 stars.
What do shoppers praise most about 24 Hour Fitness?
While the majority of recent reviews are negative, some shoppers rate their experience positively, accounting for approximately 26 percent of reviews. However, specific praise points are not prominently featured in the current review data.
What are the most common complaints?
The primary complaints include extended equipment downtime without repairs, inadequate facility cleanliness (particularly in shower and pool areas), insufficient equipment quantities for group classes, issues with personal trainer reliability, continued billing after membership cancellation, and slow management response to maintenance issues.
Do shoppers recommend 24 Hour Fitness?
Based on the review distribution, the majority of recent reviewers do not recommend the gym. Approximately 67 percent of reviews are one-star ratings, indicating significant dissatisfaction among members.
How can I write a review of my 24 Hour Fitness experience?
You can submit a review on RetailCoupons.com by visiting the 24 Hour Fitness store page and using the review submission form. Include details about your specific location, the issues or positive experiences you encountered, and your overall rating to help other members make informed decisions.
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