AccuQuilt sells quilting dies, mats, and cutting machines like the GO Bolt system for fabric crafting. This page aggregates verified customer reviews and ratings for AccuQuilt to help shoppers understand real experiences with their products and service before making a purchase decision.
AccuQuilt Reviews
What Shoppers Say About AccuQuilt
AccuQuilt has received uniformly negative feedback from recent shoppers, with all reviews rating the company at one star. The most common complaints center on severe shipping delays, with customers reporting items unshipped months after purchase despite repeated contact with support. Additional grievances include poor product quality (specifically regarding the GO Bolt cutting machine), unhelpful and generic customer service responses, a confusing website, and an unwillingness to resolve order errors or cancellation requests.
Shoppers consistently describe their experiences as frustrating and disappointing, particularly those new to the company or seeking basic customer support. The combination of unmet expectations around product performance, order fulfillment, and responsive customer service has resulted in significant dissatisfaction among recent buyers.
Customer Reviews (3)
Sorted by: Most recentBack in mid-December I purchased a die and mat from this company. We're now almost two months later and my items still haven't shipped. I've been going back and forth with their support team repeatedly, but all I get are generic messages saying things like 'shipping soon' and other unhelpful responses.
The GO Bolt has been the biggest waste of money I've spent. Not only is the product itself terrible, but their customer service matches it perfectly. Navigating their website is frustrating and confusing. I spent nearly 3 hours trying to get support for the machine. When I asked to speak with someone in charge, they told me no one was available but a manager would reach out within a day or two. I won't be purchasing from this company again and I definitely won't recommend them to anyone.
I placed an order late in the evening through their website. When the order confirmation arrived, it wasn't what I had actually ordered. I've tried calling, texting, and emailing to cancel it, but this company flat out refuses to help. As an older customer and new to shopping with them, their unwillingness to fix this mistake is disappointing. It's now afternoon and they still haven't attempted to work with me. They keep saying the order is already in the system and heading out, and they're telling me I'd have to pay to send it back. If you're a senior considering ordering here, be cautious because they won't go the extra mile to make things right.
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