AC Lens Reviews

Placed an order in November and they rejected my valid prescription. I tried calling and emailing to get a refund but had no luck, so I went to Costco instead and had zero issues. Three months pass and suddenly they charge me $122 for an auto-renewal subscription. Their excuse was they'd keep my contacts while I obtain a new prescription. On top of all that, the constant spam emails and promotional newsletters are unbearable. Really disappointed with how they handled everything.

Ordered rigid gas permeable lenses and wasn't in a rush, so the delayed arrival wasn't a big deal. However, once they arrived, I discovered the curvature was wrong. When I asked about returning them, they refused. For a product that doesn't meet your needs that you can't get refunded, that feels like theft to me. Pretty straightforward situation.

They sat on my order for nearly a week before informing me they wouldn't process it due to issues verifying my son's prescription. The prescription in question doesn't expire until early 2024 and is perfectly valid. Rather than navigate a three-way conversation between his eye doctor and AC Lens to sort it out, I simply placed the same order through another company using the identical prescription with zero complications. What was supposed to arrive as a holiday gift for my son likely won't make it in time now.

Had a terrible time trying to get my order processed. When I attempted to place an order on Monday, the payment system wouldn't go through. Later that evening I tried calling but they were already closed, so I used the chat support option. I got a confirmation email but never received actual help. Called back Wednesday during business hours and they were closed again. Finally reached someone Friday only to learn my prescription had expired in the meantime. Their explanation was that they've had ongoing issues with the payment processing system. While I probably should have been more persistent, a functional website and reliable customer service hours shouldn't be so hard to find. This whole experience was incredibly aggravating and I'd recommend going elsewhere.

Decided to try ordering for the first time and was impressed immediately. My order went out the next day and arrived promptly. I used the chat feature to connect with customer service before ordering, and they were incredibly responsive and helpful, even taking the time to verify that my specific prescription was available. The pricing was unbeatable and honestly, I couldn't have had a better first experience ordering online.

Placed my order on a Monday that happened to fall on a holiday. Got my shipping notification the very next day and had the contacts in hand by Thursday. Found the best pricing available anywhere. Really satisfied with how quickly everything arrived and the quality throughout. Would absolutely order from ACLens again without any hesitation. Thanks for taking care of me!

I had ordered from another vendor weeks prior, only to discover my lenses were on backorder indefinitely. I cancelled that order and switched to AC Lens, and they shipped the same day. That's what I'm talking about! Plus, after comparing prices across six different websites, AC Lens had the best deal. So far I'm really happy with my choice. Will definitely keep you posted if anything changes, but the experience has been great so far!

Really disappointed with the quality of these lenses. They feel like defective products. I've been wearing contacts for nearly three decades without problems, but these are just not right. The company won't take responsibility for the issue or offer any kind of solution.

This experience was incredibly frustrating. I placed what should have been a routine contact lens order, but somehow they took it upon themselves to call my eye care provider and order different lenses that I'd never requested or worn. Then they charged me $175 for something I only paid $40 for. The whole situation was a mess from start to finish. I would strongly advise anyone thinking about ordering here to look elsewhere instead.

Stay away if you value your time and money! I purchased rigid gas permeable lenses and the special plasma treatment, but had to pay an extra charge through PayPal. I followed every instruction and reached out via email to their customer service team. Seven days passed before they replied with a message saying I needed to pay for my contacts or the order would be cancelled, even though I'd already paid. After going back and forth, they finally processed my order, which was already nine days behind schedule. When the package arrived, they'd forgotten to include the lens solutions. I emailed asking for an explanation but only got a generic automated response about shipment confirmation. The missing solutions won't arrive for nearly two months now. Do yourself a favor and go with a different company. I'm switching permanently and won't be back.