AC Lens Reviews

Major props to the customer service team here, particularly the two reps who helped me. They processed my prescription correctly, but the lenses didn't give me the vision I needed. Believing it was their mistake, they shipped out a replacement pair without hesitation. Unfortunately those didn't work either, so I checked with my eye doctor and confirmed my prescription was actually correct. AC Lens gave me a full refund without any pushback whatsoever. Can't complain about that kind of service.

I'd steer clear of this company. Their customer service team genuinely seemed interested in ruining my experience and making a mess of my order. Here's what went down. I ordered contacts through their website and provided my eye doctor's personal cell phone number with her permission. A week later they contacted me saying the contact information was wrong and that they'd been trying to reach my doctor. I followed up with her over the next couple days and she confirmed they never called her. Not even once. I told them to complete my order by the middle of the week or cancel it. Their response was to cancel it and claim I requested the cancellation, while adding a rude comment about appreciating my business despite the fact that they refused to actually take my order. It's inexcusable to treat people this way. They should just admit they couldn't be bothered to make a phone call instead of pretending they tried when they absolutely did not. I gave them her cell number specifically to make their job easier and faster, and they still managed to mess it up. Just a terrible situation all around.

I've been ordering from AC Lens for over ten years, but lately the experience has become increasingly annoying. Even when I place my order two or three weeks in advance, my contacts still show up late. They keep offering the same tired excuses about why they're missing their delivery windows. The bottom line is this company simply isn't reliable anymore. If you don't mind waiting around endlessly for your lenses to show up, go ahead and order. Everyone else should find someone else.

I've been a customer with AC Lens for quite a while now. They consistently deliver on what matters most: affordable pricing, rapid shipping times, and dependable support whenever you need it. Overall a dependable choice for contact lens purchases.

Ordered my contacts on a Saturday and they arrived within seven days. Ended up saving over $100 compared to other retailers I looked at. I was a bit uncertain because I'd read some mixed feedback, but then I checked their BBB profile which showed an A rating, so I decided to give them a shot. Everything arrived on time and exactly as promised. Would definitely recommend to anyone looking for a good deal.

I was having a really bad experience with another contact lens company when I decided to try AC Lens. Speaking with Greg D. through their chat made all the difference. He was genuinely friendly and took time to confirm that my preferred lenses were actually in stock before I bought them. I mentioned my frustration with the other vendor, and after completing my purchase, Greg sent me a follow-up email letting me know they'd upgraded my shipping to two-day priority at no extra charge. The lenses arrived exactly two days later. AC Lens nailed the customer service experience and I'm grateful for the help!

I've been wearing AirOptix Night & Day contacts for over a decade, purchasing them multiple times from five different websites plus retail stores and directly from eye doctors. Every single time, I received a six pack in the standard box. So when I ordered from AC Lens, I naturally expected the same product, especially since their pricing was comparable to competitors. Actually, they were priced a bit higher. When my package arrived, I was shocked to discover they sell a three pack in that exact same box. After investigating further, I found they're apparently the only retailer doing this. I'm completely done with them. If you're thinking about ordering here, please look elsewhere. You can get six packs for the same amount or even cheaper from practically any other vendor. This feels like a real scam to me.

My daughter had plenty of contacts when I decided to order from a different vendor three weeks prior and just kept waiting. After a frustrating experience there, I placed my first order with ACLENS early on a Saturday morning. Within sixty minutes they reached out asking for my eye doctor's information. When I called them back, a warm helpful representative actually asked what my doctor's Saturday hours were so she could try to speed up the verification process. Five days later, my contacts showed up at my door. Not only that, but upgrading to expedited shipping only cost $3 extra on top of standard delivery. The way they prioritized getting my order completed showed me how much they genuinely care about their customers. ACLENS is now my only choice for ordering contacts!