Acuvue Brand Contact Lenses sells prescription contact lenses and lens care products through acuvue.com. This RetailCoupons.com review page aggregates verified shopper feedback and ratings to help you understand real customer experiences with Acuvue's products and services.
Acuvue Brand Contact Lenses Reviews
1.6
24 reviews
What Shoppers Say About Acuvue Brand Contact Lenses
Created with AI, based on recent reviews
Acuvue Brand Contact Lenses receives overwhelmingly negative feedback, with 24 shoppers rating the store 1.6 out of 5. The most consistent complaint centers on the rebate program, which multiple reviewers describe as nearly impossible to claim despite being offered. Shoppers report receiving little to no response when attempting to contact customer service about rebates, with some eventually resorting to BBB complaints before receiving assistance. Beyond rebate issues, several reviewers report quality concerns: lenses becoming cloudy or falling apart prematurely, reduced wear time compared to previous versions, vision appearing dull or yellowish, and difficulty removing lenses without eye discomfort. One reviewer noted a perceived change in lens composition after packaging redesign.
A small number of shoppers express satisfaction with the actual lens product itself, particularly the Oasys two-week variety for comfort and dryness resistance. However, positive experiences are heavily overshadowed by frustration with customer service responsiveness and the rebate redemption process. Even reviewers who have used Acuvue for decades report being driven away by recent quality deterioration and service issues. The consensus suggests that while the lenses may work acceptably for some, systemic problems with rebate administration and customer support have significantly damaged brand loyalty.
Customer Reviews (24)
Sorted by: Most recentNathan R.Mar 20, 2023
I switched to Acuvue MOIST lenses when I found out my Acuvue TruEye lenses were being discontinued. Big mistake. These MOIST lenses are terrible. They're flimsy and awkward to insert, plus they fall out constantly. I've worn contacts for 15 years and these are hands down the worst pair I've ever tried. One popped out this morning just 30 minutes after putting it in because I blinked. Super annoying and a complete rip-off.
Charles W.Jul 24, 2022
Acuvue Oasys Astigmatism was my go-to for nearly 10 years until last week. Opened a fresh box and the first lens split on day one. The next two lenses got chipped on day two, so I returned the rest for a refund. Looking at other reviews, plenty of people have the same issue. It looks like the manufacturer might have changed something without properly testing it. As an HGV driver, having your vision suddenly compromised mid-shift is scary. I had to pull over, take out the damaged lenses, and put my glasses back on. I've switched to BioInfinity Torics now.
Rachel T.Jul 22, 2021
One of my lenses broke into two separate pieces while I was wearing it. This ended up costing me a lot in unexpected eye doctor visits. When I contacted the company to complain, I got transferred around to multiple people who weren't helpful at all. The whole thing made me nervous about wearing contacts. One person told me they'd normally replace the faulty lens but said that didn't apply here. I didn't even get an apology for the trouble. I'll never buy from them again.
Robert T.Jun 9, 2020
Misleading rebate marketing! Heads up to anyone buying contacts through their eye doctor: some of Acuvue's 'annual supply' deals only cover 11 months instead of a full year. My daughter wears the two-week type. I asked to prepay for a full year to get a better price. The eye doctor's office gave me an Acuvue rebate form saying their 'annual supply' for this lens type comes in 8 boxes with 6 lenses each. That's only 48 weeks, not 52 weeks in a year. So their 'annual supply' is actually just 11 months. When I called them about it, the representative said their definition of 'annual' meant 'once a year, like an annual event.' She said we could always buy more contacts if we ran out before the year ends.
Acuvue Brand Contact Lenses Review FAQ
What is the average rating for Acuvue Brand Contact Lenses?
Acuvue is rated 1.6 out of 5 based on 24 verified customer reviews on RetailCoupons.com. The majority of reviews (75 percent) are one-star ratings.
What do shoppers like most about Acuvue lenses?
Reviewers who are satisfied praise specific lens products, particularly the Oasys two-week variety, for comfort and low dryness. Some shoppers report long-term loyalty to the brand based on acceptable lens performance when the product works as expected.
What are the main complaints about Acuvue?
The most frequent complaint involves the rebate program, which multiple reviewers describe as difficult or nearly impossible to claim. Customers report slow or no response from customer service when inquiring about rebates, with some experiencing delays of two weeks or more. Additional complaints include declining lens quality, premature cloudiness or deterioration, reduced wear time, and difficulty removing lenses. Some reviewers attribute quality changes to modifications in lens material and packaging.
How responsive is Acuvue customer service?
Shoppers report significant frustration with Acuvue's customer service responsiveness. Multiple reviews mention waiting extended periods (two weeks or longer) for email responses and being redirected between contact methods (told to email instead of call, or vice versa). One reviewer stated they received no response after contacting the company about a product issue. Some resolution only occurred after filing complaints with the Better Business Bureau.
Do shoppers recommend Acuvue lenses?
Overall, reviewers do not recommend Acuvue, with most advising potential customers to choose alternative brands to avoid rebate and service issues. However, one reviewer noted their eye doctor recommended considering Acuvue for rebate eligibility before the process became problematic. The consensus suggests exploring competing brands unless you have specific lens preferences that only Acuvue provides.