Advantage Reviews

So many surprise charges it's highway robbery. We rented a car for one employee at what we thought was $35 daily. Added insurance at $15 a day. Then came prepaid gas, loss damage waiver, daily tolls, mystery recovery charges, state tax, vehicle license fee, Florida surcharge, and tire and battery fees. Final tab for one day was $137. We paid only $157 for two days with another rental company and didn't have to drive miles to get the car. Save your money and go elsewhere.

Zero stars deserved. I rented a car at an airport location on August 30th. The windshield had a visible crack so we went back inside to report it. The agent rudely said they already knew about it and it was documented, nothing we needed to do. But we took photos anyway. When returning the car, another rude employee claimed there was a crack. We told him it was there before and showed him photographic proof with date and time stamps. He reluctantly agreed it was fine. Two weeks later I got billed $850 plus $150 extra. The company refuses to take calls and only responds by email. They're deliberately deceptive and their employees are rude and unprofessional. They make money off ripping people off. This company should be shut down. I won't let them get away with this.

Watch out for all the hidden costs. My rental ended up being twice the original price. I asked about getting a toll pass and was told they didn't have any available. Instead they used the license plate reader at tolls and then charged me $9.99 per day. Even worse, they charged me for three days when the car was just sitting in the parking lot. Total ripoff!

These folks use deceptive bait and switch tactics. The booking website clearly said you only pay if you show up. Well, I got charged $50 for not canceling within 24 hours. Sure, there's some fine print buried in their terms, but why wouldn't they put that right next to the main policy statement? That's deliberately misleading.

Absolute crooks. I rent cars frequently and booked one for $105 but got charged $234. I turned down all insurance options but somehow ended up agreeing to them anyway through a confusing computer screen process. They make you confirm things in a way that looks like you're just reviewing your choices when you're actually accepting all the extra fees you just declined. Then there was a $20 concession fee on top of everything else. Customer service is worthless. Steer clear of this outfit.

Terrible experience. The rental smelled strongly of cigarettes when I picked it up. The guy at the exit gate made me uncomfortable and never checked the car for damage. I called right after to report a small scratch I found on the back. The person I talked to wasn't helpful at all. Eventually I got a supervisor who actually helped resolve it. The indoor counter attendant was friendly but told me not to fill up gas before returning it and something about their cheaper refill rates. I barely used a quarter tank since I just drove from the airport into the city and back. When I returned the car I was charged a flat $50 fuel refill fee that he just tacked on without explaining anything or clarifying what he meant earlier. The call center rep when I called about this wasn't helpful and kept saying that since I signed the paperwork it was binding. I probably should have reviewed everything more carefully before signing but he never spelled out the charges when I specifically asked.

Great experience overall. Even though the line was long at the airport, I got helped quickly and got my keys without any hassles. I went with their full coverage option when I booked and ended up paying $100 less than other companies. The quoted price matched exactly what I paid with no surprises. Really pleased with how it all went.