Air India is a major international airline offering flights across India and globally with connections through major hubs like New Delhi. This page aggregates RetailCoupons.com user ratings and reviews to help potential passengers understand the real experiences of recent travelers booking through airindia.com.
Air India Reviews
1.5
15 reviews
What Shoppers Say About Air India
Created with AI, based on recent reviews
Air India is rated 1.5 out of 5 by 15 shoppers, with the vast majority of reviews expressing serious dissatisfaction with the airline's operational and customer service performance. Common complaints center on significant flight delays and cancellations, unilateral schedule changes made without proper notification, and a particularly frustrating refund and compensation process that reviewers describe as requiring excessive patience and persistence. Customers report spending considerable time at airports due to operational failures and encountering difficulty obtaining promised refunds or alternative accommodations. A small minority of reviewers reported positive experiences, citing smooth booking processes, convenient digital check-in, and quality service on flights between the UK and Southeast Asia.
The primary pain points for most Air India customers involve lack of communication regarding schedule changes, inadequate support during disruptions, and slow or unresponsive claims handling. Several reviewers noted having submitted extensive documentation for refund claims without receiving timely responses. The contrast between the overwhelmingly negative majority of reviews and the few five-star ratings suggests that Air India's service quality may be highly inconsistent, with some routes or specific trips meeting expectations while others fall significantly short of acceptable standards for international air travel.
Customer Reviews (15)
Sorted by: Most recentSanjay K.Feb 11, 2025
My flights with Air India went really smoothly. Whenever I need to travel somewhere else, Air India is my top choice.
Rajesh P.Feb 3, 2025
I was planning to travel from New Delhi to Mauritius with one other person, and we prepared all necessary paperwork. We showed proof of return tickets, hotel reservations, and financial documentation totaling significant funds. However, the airport staff suddenly informed us we were being denied boarding based on low profile status, even though we had already secured our hotel booking. Because of this refusal, neither of us could take the trip. We requested a complete refund but the airline rejected our request. The staff at the airport were dismissive and unhelpful. The financial loss to us was substantial. Air India's customer service is completely unhelpful. I would warn anyone planning to travel on this route with a tourist visa to reconsider.
Priya S.Nov 21, 2024
My flight departing from Gatwick to Ahmedabad experienced a delay of over six hours on August 28th, 2024. I filed a refund request for my business class ticket, and it's been more than ten weeks now with zero progress. I've sent multiple emails with my bank information, but Air India doesn't seem motivated to actually refund what they owe me. The only real option left seems to be filing a dispute with my bank. This is completely unacceptable customer service. I'm hoping I won't find myself in a situation where I have to book with this airline again.
Patricia G.Nov 19, 2024
Is anyone able to contact me right away about a booking from last year that we never used? I've been trying to get in touch with the airline for months about this unused ticket, and despite leaving numerous voicemail messages, nobody has called me back. I really need written confirmation from Air India so I can file a claim with my travel insurance to recover the cost of the tickets. This is completely unacceptable customer service.
Klaus B.Nov 14, 2024
The problems just keep piling up, and there are far too many to list. Here's one major issue: We'd booked flights from Nepal through Delhi to Copenhagen to get home in early November 2024. About a week before departure, while we were hiking in the mountains, we happened to check email and found out our Delhi to Copenhagen flight had been cancelled. That was it, just a brief message with no alternatives offered. We spent a considerable amount on international phone charges trying to get a real person from Air India on the line. Eventually someone picked up and rebooked us leaving Nepal on November 7th and departing Delhi the next day for Copenhagen. This meant sitting in the Delhi airport for over twenty hours in between. When we arrived in Delhi on November 7th and went to the transfer desk at Terminal 3, we were informed there were no available hotel rooms. The manager essentially told us to figure it out ourselves. I asked to file a formal complaint and requested his name, and he gave some answer like one name and then just walked away when I asked him to spell it. I'm not even sure if I got the name right. What I do know is that Air India demonstrates absolutely no understanding of what good customer service looks like.
Air India Review FAQ
How is Air India's overall rating calculated?
The 1.5 rating represents an average of all customer reviews submitted to RetailCoupons.com. Each review includes a star rating from 1 to 5, and the overall rating reflects the mean of these individual scores from 15 shoppers.
What do most reviewers praise about Air India?
A small percentage of recent reviewers highlight positive aspects including straightforward online booking processes, convenient digital check-in options, and quality in-flight service on certain international routes, particularly flights between the UK and Southeast Asia.
What are the most common complaints about Air India?
The overwhelming majority of reviewers report serious operational issues including significant flight delays and cancellations, unannounced schedule changes without proper customer notification, being downgraded from booked cabin classes, and an extremely slow and frustrating refund and compensation claims process that requires substantial persistence.
Do reviewers recommend Air India?
Based on recent reviews, most customers do not recommend Air India due to operational reliability concerns and poor customer service when issues occur. While a small number of travelers report positive experiences, the vast majority express reluctance to fly with the airline again.
How can I submit my own Air India review?
RetailCoupons.com welcomes reviews from anyone who has booked through airindia.com. Your honest feedback about your booking process, check-in, flight experience, and customer service helps other travelers make informed decisions. Include specific details about your route, dates, and what went well or poorly during your journey.
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